Videos

Ciudad de Granada
Operated by Trasmediterranea

Ciudad de Granada Reviews

3.6
out of 5

15% of our customers recommended this ship

  • General:3.4
  • Staff:3.8
  • Catering:2.9
  • Punctuality:4.4
  • Cleanliness:3.4
  • "Not a nice experience"

    I don't know why but the staff it's rud with everybody, and it made the experience very bad. the only positive point is the punctuality

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Decepcionada por no poder retrasar el viaje 3 días dentro del precio de mi billete"

    Caí enferma y pedí el retraso del billete de ida Málaga-Melilla para tres días después, Hete aquí que me dice Transmediterranea que como ya había sacado las tarjetas de embarque pues NO PODÍA OBTENER EL REEMBOLSO DE LA IDA. Tuve que sacar nuevo billete de ida y pagar otros 192€ ¡Qúe vergüenza es esa, qué clase de abuso! Yo no estaba pidiendo un reembolso del importe, simplemente que me dejaran retrasar la ida 3 días para poder ponerme sana. Francamente me he llevado una decepción impresionante porque pienso que eso es un abuso de la empresa, una prepotencia y una indefensión total del cliente o pasajero o consumidor o como quieran llamarlo. A mí qué me importa su procedimiento de tarjetas de embarque ¿es que son sagradas? no me digan que burocráticamente no pueden vds. aceptarlo y cambiarlo. Una penita.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by Miguel who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "It was what it was"

    Everything went smoothly. No issues

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      Yes

    Reviewed by who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Trip Barcellona-Mahon and return"

    goodmorning, great crossing but the ship not very clean. Dirty toilets.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "modify the booking "

     I was very satisfied, the only trick has been that I saw an offer to take my vehicle but it was implying an operation of cancelling and returning to acquire other tickets very complicated that made me desist. I would like that this operation will be simplified 

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by Miguel ÁNgel who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Wonderful experience "

    The cruise was awesome, I would strongly recommend this ferry.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      Yes

    Reviewed by Himanshu who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Quite well but very cold at night "

    Overall the ship is very well-organised. Very good service, lots of entertainment options and very good food. Last time we travelled from Barcelona to Menorca in the seats for the first time (couldn't afford a cabin) and it was very cold and the seats were very uncomfortable. You should take a blanket. This year we travelled in the cabin and overall very good. The staff is really nice!

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "review of ferry "

    Unfortunately, the cabins were not really clean. On the way we had chip remains in the beds and on the floor. The toilet was, unfortunately, not really clean. On the return trip we had to the extent legally clean beds, but several foreign hairs were on the shower floor and also the toilet was not cleaned completely. Super are embarking or disembarking from the ferry.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by Klaus who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Everything to the full satisfaction "

    No complications, all according to plan. All right.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by Lars who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Value for money "

    I would have appreciated a lounge similar to the Neptuno in Balearia, where the seats were big and comfy. I was ready to pay more to be in a more comfortable seat. It is not a secret that the seats are old, uncomfortable and look more like an old cinema. The rest is well-organised. For what I paid, you can't really ask for more.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by Monique who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Outward journey zurbaran, Return by Sorolla "

    The cabins are unfortunately sometimes extremely dirty. Dirt in the showers, especially on the Sorolla, a lot of dirt in the bed boxes. Coffee is served in paper cups unfortunately only. very positive for me as severely disabled is the helpfulness of the staff on the car deck.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by Hans Peter who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Pleasant Crossing "

    Overall pleasant crossing (6 hours). Although the ship was not punctually, but with about 45 minutes late, but it arrived on time. The ladies toilet near the bottom salons morning was very dirty, but was soon cleaned. On the sun deck more chairs / sun loungers may be present.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by Margit who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Albayzin "

    Even though the ship is not the best one I have been in because there was not a lot of space on the deck for the length of the journey, I have to say it was impecable and the attention to detail of the the staff was outstanding. I was travelling with a disabled and an elderly person and they looked after us and made sure we were comfortable at all times.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "All perfect except the low temepraturas"

    The whole trip has been very good except for low temperatures at night. We reserve a seat (the cheapest), but at night it was so cold We could hardly sleep. The ship was in perfect condition.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Boat in good condition"

    Satisfied! Online booking with Direct Ferries was easy and efficient. Left and arrived on time. Proper comfort on a well maintained boat and in good condition. NB: You have to go to the counter of the company just before the start to show their reservation and get tickets passage present at the entrance to the boat.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by Jean who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Ferry Acciona from Valencia to Palma"

    For a long journey like this one (specially if travelling during the night), I highly recommend booking a cabin if you can afford it. I booked only 2 days before the departure so I had to go for the reserved Seat but it’s hard to sleep on it during the night, almost impossible I would say! It was so cold during the crossing as well, which made it even more difficult to sleep well.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by Eduardo who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Excellent trip"

    I found the service, efficiency, cleanliness and all around professionalism to be of the highest level. It made my trip a pleasure rather than being an ordeal. Thanks.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      Yes

    Reviewed by A. Michael who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Ship well - border into Morocco crap "

    For those who just want to go to Melilla - "good". But the ship to Malaga is even better. However, those who wish to enter Marocco, should directly take the ferry to Nador, because crossing the border has gotten worse than it has been a few years ago.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Excellent!"

    Top ship, no complaints. Customer service, cleanliness and kindness of the employees all 1st class!

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less
  • "Very good for families"

    This boat is great for children. It was great to see that they were entertained at all times in a secure environment, making it easier for us to plan what we were going to do on our holiday. The restaurant has a wide choice of food for families too.

    • Overall Rating:
    • General:
    • Catering:
    • Cleanliness:
    • Staff:
    • Punctuality:
    • Recommended?
      No

    Reviewed by Alba María Ibañez who travelled with Trasmediterranea on Ciudad de Granada

    Read More Read Less

Customer Service

Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking