"My Review"
1. You need to decide what to call yourselves. Nowhere at the ferry ports did we see "LD Lines", which after an 8hr drive through France was worrying. Other passengers in the queue told us you were in fact DFDS, signs for which proliferated, and the boat was similarly branded throughout. On our return, at Portsmouth we mentioned this to a very helpful English member of staff who was directing people where to go, and he said it was about time you sorted your act out; pointing to both DFDS and LD insignia on his clothing, he said wryly that he hardly knew who he worked for. Branding is an important factor in the commercial world, and your lack of it gives a very poor initial impression, and no confidence in your ability to deliver.
Having said that, your staff were at all times courteous and helpful and our cabins and bedding were clean. Going out, the air conditioning regulator and grill were broken and loose, but we managed to adjust it nevertheless. We needed an electric socket for UK medical equipment, and found that the French socket in the cabin would not accept the standard French to UK converter socket we had brought with us. The reception staff lent us one they had, and it was OK. However, you should address this peculiar anomaly.
Gong out, our main criticism concerned the food. Our first disappointment was that the lamb on the menu was not available, so we had to have something else. Then, in spite of being first in the restaurant queue, the food as served was only lukewarm, and we had to make extensive use of the microwave provided to get it to an acceptable temperature. For the return trip, we made sure that we brought our own food with us so we did not have to go to the restaurant. Whilst I would recommend this ship to a friend, I would caution them about the poor signing, and tell them to bring their own food.
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Overall Rating:
-
General:
-
Catering:
-
Cleanliness:
-
Staff:
-
Punctuality:
-
Recommended?
Yes
Reviewed by who travelled with DFDS Seaways on Norman Voyager
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