Condor Liberation

586 Reviews

Operated by Condor Ferries on the Poole Guernsey & Poole Jersey (St Helier) routes

The Condor Liberation was purchased by Condor Ferries in late 2014 and is the latest member of the fleet to run on their routes between England and the Channel Islands. The first of its kind to sail in Northern Europe, she can hold up to 880 passengers and has space for 245 cars. The Condor Liberation has a more stable design than existing high speed ferries and as a result will be able to sail in considerably higher seas, resulting in less travel disruption. On-board the renovated interior will keep you in comfort throughout your crossing, whilst enjoying all it has to offer with its many facilities.

Onboard Cabins / Reserved Seating

There are no cabins available on this ship, however there is seating available for everyone onboard with three tiered seating options to choose from.

Onboard Food and Drink

Onboard the Condor Liberation you can eat the delicious Casquettes self-service restaurant. The menu consists of a range of hot meals, snacks such as sandwiches, baguettes and wraps, hot and cold desserts, soft and alcoholic beverages are also on offer.

Onboard Shopping

The Duty free shop onboard offers passengers a chance to purchase reduced priced goods from men and women’s fragrances to alcohol from around the world.

Please Note: Whilst we have taken great care in making our Condor Liberation guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.

Condor Liberation Reviews

3.8

out of 5

82% of our customers recommended this ship

General:3.8
Staff:3.9
Catering:3.5
Punctuality:3.7
Cleanliness:3.9

"This was not a Direct Ferry - Stops in Guernsey but did not show this during booking "

Not clear that this stopped in Guernsey on directferries website…???
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Up the workers"

Plenty of room…great food….staff were brilliant….thank you
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Reviewed by Jenny who travelled with Condor Ferries on Condor Liberation
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"Good experience. "

Very efficient service and friendly staff.
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Reviewed by Timothy who travelled with Condor Ferries on Condor Liberation
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"Bad Experience "

Bad experience with Direct Ferries
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Reviewed by Regina Victoria who travelled with Condor Ferries on Condor Liberation
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"Trip to Jersey "

Staff and crew on board were great.
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Reviewed by Graham who travelled with Condor Ferries on Condor Liberation
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"Holiday to Guernsey"

Great service -
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Reviewed by Anthony who travelled with Condor Ferries on Condor Liberation
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"Courteous staff"

We found the staff in the Club cabin courteous and helpful. There was a gentleman manning the lift on our return from Guernsey who was a joy and delight. He was both courteous and caring.
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Reviewed by Shelagh who travelled with Condor Ferries on Condor Liberation
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"Good comfortable crossing "

Comfortable crossing
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Reviewed by Tracy Gordon who travelled with Condor Ferries on Condor Liberation
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"Return journey"

The trip to Jersey was well managed. Loading was seamless with very good communication amongst your staff. The return journey, was awful. I booked a campervan in. Your staff were not directing the vehicles efficiently. I could not get into my campervan as another car had been parked right upto my drivers door. I’m a 55 yr old female who was traveling alone, I have had a previous cancer so am not fit and well. I had to climb over my dog in the front seat. Your staff on the return journey were not helpful. Kind regards Helen Hembrow
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Reviewed by Helen who travelled with Condor Ferries on Condor Liberation
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"Condor "

Only operator that runs to Guernsey so no one else to compare it to but good service
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Pleasant trip, but services lacking"

This was our first Confor ferry experience, from Poole to Guernsey, returning same day. Boarding and settling in was perfect. The club lounge seating was comfortable, very spacious, and we enjoyed our views. The service there was immaculate - kind hospitality and prompt attention. The offerings via menu were limited but our attendant got creative and breakfast was delicious. The return tip that evening however wasnt nearly as enjoyable. While the boarding and seating were both fine, the food service was lacking. The attendants were great - kind and prompt, but the ship had no pasta, no soup, no gravy, no chili (neither kind) and one salad. Probably two thirds of the menu items were not available, which made for a disappointing experience. The ship also had no wi-fi, which was pretty important for people trying to check in for flights, etc. All in all the experience was good, but we'd have enjoyed it more with if restocking of food had been a priority, and if wifi could have been available.... otherwise, seamless journey and lovely club class.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Poole to Guernsey "

Was not aware at the time of booking the journey from Poole would first stop at Jersey however, should have realised this with the journey times. That apart, it was quite a staight forward embarking and disembarking experiance .
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"Ferry booking straightforward"

Booking process simple and documentation quickly provided. I did not spot the ability to pre-print boarding cards but not a major issue. Slightly disappointed with the facilities on board for example as a firtst time Condor passenger we did not know what eating options were available. The absence of signage with details of the different meal options andtiming meant we bought sandwiches instead of a meal. The lack of on board distractions also meant crossing was a bit tedious, especially as it went to Guernsey via Jersey.
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Trip to Guernsey"

Everytime a good feeling
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Guernsey "

Condor
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Good trip"

Very smooth crossings to an from Guernsey. We left on time from Poole but a delay of 40 mins from Guernsey so not too bad. We were kept informed all the time
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Reviewed by Sue who travelled with Condor Ferries on Condor Liberation
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"Good journey"

Good trip outbound from Poole to Guernsey, travelled Club Class which was worth the extra. Coming back a week later the car deck was rammed and it was hard for people to squeeze between the cars to get to their own vehicle, other than that a good crossing.
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Reviewed by Janet who travelled with Condor Ferries on Condor Liberation
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"Fast ferry"

Very efficient service with comfortable seating and good eateries. Only downside was the very rough sea going over so would warn others to be wary if they got travel sick.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Perfect cruise"

11-09-22 What a way to finish a holiday, early departure Guernsey, calm seas, sun just going down as we approached Harrys Rocks. Sat outside all the way back as did quite a few people. Nothing to criticise about the trip, staff or food, only two issues, firstly I hold Condor responsible for damage to my Vehicle by the woman in the astra registration MTO5 RVO who not only once dented my near side rear door, but after i approached her, she deliberately damaged the near side front door as well, such that i will be taking this up directly with Condor as they should have reasonable care to make sure people par and can get out of their cars properly, not rocket science, but one ignorant person who cared about her dog more than other people's car, is typical of some people, but not all.one downer, secondly we had to change vehicle reg on way out, paid £65, but when checking in at Poole realised the reg was still wrong, but no one checked on both trips the reg, therefore for anyone else that needs to make a change in future don't bother, take the chance and pay at the gate
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Reviewed by Alan who travelled with Condor Ferries on Condor Liberation
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"JERSEY TRIP "

The trip to Jersey was comfortable and the facilities on the ferry were adequate for the duration on the trip
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Excellent trip"

Seedless journey to and from Guernsey, organised and stress free, better than flying.
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Reviewed by Kerry who travelled with Condor Ferries on Condor Liberation
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"Ferry crossing"

Generally good facility’s put poor Wi-Fi and charging points
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Ferry trip from Poole to St Peter Port, Guernsey"

It was good in all aspects except the delay in entering the harbour at St Peter Port on 2nd September 2022. The fact that the berth was still occupied was very poor.
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Reviewed by Keith who travelled with Condor Ferries on Condor Liberation
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"Overall decent trip let down by rude team member"

The ship was clean and tidy. The boarding was chaotic due lack of communication. Upon reaching deck, we asked the staff member where we could find the table seating we had reserved - the staff member ignored our reservation booking paperwork, looked at us like idiots and told us to sit anywhere. It was an hour into our trip that we discovered we did indeed have a table reserved in a far quieter and more comfortable area.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Two very different experiences "

We travelled on Liberation going to Jersey & Voyager on the return Journey. Going out it was a smooth seamless transition through checkin to loading. We required assistance and the staff were extremely helpful and informative. However, we had to change our departure date unexpectedly so went to the St Helier Port to discuss with Condor. Desk and the whole building unmanned just a note on the desk sorry for any inconvenience! We ended up doing this on line and were charged another £120.00 for the privilege! Their website is misleading as it says £10 for alterations then in tiny print comes the big hit! NOT Impressed at all. On arrival the next morning we were greeted by a very officious young lady who disappeared soon as we pulled up at the kiosk. I explained we needed assistance and she ranted at us for not doing this on line. I told her we didn't see the request for this on the web page. Thats because you booked with Direct Ferries she snapped! Is that a problem I asked? They don't have all the same information as Condor she replied. How am I to know that I asked well next time book with Condor NOT Direct Ferries she said. Am I getting assistance I asked I will have to radio she replied. None of this occurred at Poole I said it was seamless. Thats Poole she said and we don't have a lift anyway on this ship! Eventually we did get assistance but not before we were concerned as my husband is on crutches and cannot climb stairs safely. 2 Very different experiences on 2 very different ships and ports and staff. Liberation a far better experience all round.
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Reviewed by Sandra McAloon who travelled with Condor Ferries on Condor Liberation
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"Excellent "

Well organised. Staff very helpful. All hardworking.
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Reviewed by Amanda who travelled with Condor Ferries on Condor Liberation
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"First on last off"

Appalling service. Got to St. Peter Port, Guernsey early to be one of first off at Poole as disabled and wanted to get home to take meds. 3rd in queue but not loaded in order of arrival and ended up one of last off. If I ever use this company again, I will at e with 30 seconds before check-in time ends.
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Impressed - very smooth experience"

This was our first experience of ferry travel and we were very impressed. The check in was quick and easy, and it was very pleasant waiting in your car rather than with lots of other people! Loading and unloading was very well organised on both trips, and the ferry was on time both ways too. Overall, a very smooth experience, thank you.
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Reviewed by Joy who travelled with Condor Ferries on Condor Liberation
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"Excellent "

Perfect trip, no stress no drama, a very relaxing trip x
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Reviewed by Wendy who travelled with Condor Ferries on Condor Liberation
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"Great trip!"

Comfortable seats with a good view as we travelled. Air con was a bit fierce but would have been very welcome had it been warmer generally in the cabin. Efficient service.
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Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
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"Better is impossible!"

The ease of boarding (although there could have been a problem due to the condition of the vehicle and the staff worked efficiently to solve it), the conditions of the ship and the friendliness of the crew are very remarkable.
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Check in staff are the problem"

Booked my ferry trip for a move away from the UK, paid the extra for the ability to change or cancel the booking, a week before departure I made a change to the booking to add a roof box to car. Left my UK home with my wife, kids and pets, travelled through the night and arrived first at check in. Was told my roof box was not booked on and I would not be able to travel, despite showing the change confirmed, the girl on check in did not care, told me to park over to the side and said I may have to wait for another ferry, she had no people skills what so ever and would not even listen or look at my booking, continued to say that I she was going to contact the ferry to check if I could board but never made a phone call or spoke on the radio. Left my family and I panicking, thinking we were homeless and needed to book another ferry. I am generally a very calm person but she tested my patience, I was only a few meters away and could hear everything. She had plenty of time constantly check her phone. After a panicking wait until every other vehicle got through, another member of staff in the check in actually helped, it was a small roof box on a small car, the ferry capacity was well below as I was later told just over half was filled. Discussed, should have been a start of a new adventure, yet ruined by some incompetent child who thought the whole ordeal funny. In relation to the below, I had no other issues, on board staff were great, but first person you meet can ruin the whole experience.
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"Poor Website"

I cancelled my trip with Condor 3 days before outward travel as I broke my wrist. I have been trying ever since to use my insurance bought through you to get my money back Euro assist Accept they have had the details they need , but not in the order they want them, so at the moment my claim is on hold. this is against the spirit of insurance.I am a 76 year old veteran and have never been treated in such a cavalier way. if thi is Condor's partner how can I recommend you. The fact that you are asking me questions about my trip, when I had cancelledit means that your web site is inadequate
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Frustrated traveller"

Mist frustrating form of travel. The outward journey, we were told to be no later than 8am for 9 am sailing. The queue only starting moving at gone 10 am, no announcements or explanations were given and we finally arrived in Guernsey over 3 hrs late. We choose to use the lounge facility on the outbound journey, paying for the upgrade, but my daughter spent mist of the time out of the lounge as there was no tables to do use for her laptop as she was doing school work. The return journey was a shambles,when we got to the ferry port we were casually told the ferry was no linger going to Portsmouth, but was now going to Poole. It was the late ferry, getting in at 11.30 pm, so I had booked a nights accommodation in Portsmouth so we could drive back to London fresh in the morning. The port worker said the good news was we would get there quicker, but did not mention the ferry was not leaving til 8 pm, not the 7 pm that was expected, so another long frustrating wait in the port. And shock horror we again boarded even later than that, arriving in Poole then having to drive to Portsmouth for the accommodation which was already paid for.
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Reviewed by Lynn who travelled with Condor Ferries on Condor Liberation
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"Awful Experience"

First time with Condor Ferries, never again! Delays both ways resulting in 2.5 hours ougoing and 3 hours incoming. staff had no clue or gave no assistance. car loading very disorganised.
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Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
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"Exceedingly late!"

Ferry was supposed to leave at 21.35, first we heard of any delay was when we turned up at the port just after 20.00 as nobody had bothered to contact us in advance. Ferry ended up leaving at 00.25 which means we didn't dock until about 03.45. Terrible attitude by the crew, was lied to by one member of staff. Seats were massively uncomfortable for trying to sleep in. Wouldn't have needed to sleep if it had been on time. Am hoping to get money back for a hotel we never used due to the lateness so will see if that happens. Overall, very disappointed with that leg of the journey.
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Reviewed by J.S. who travelled with Condor Ferries on Condor Liberation
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"Chaos with Seats"

Due to selfish people and poor booking system my wife and young daughter ended up sitting on the floor as people took up seats with bags and said people where sitting there so the seating was not enough. I have noticed people don't care about other people more and more...
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Reviewed by Dean who travelled with Condor Ferries on Condor Liberation
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"Terrible Delays!"

In total, we were delayed approximately 6 hours round trip. I could never recommend a service to anyone with those kinds of delays. It affected our holiday when arriving and caused a lot of inconvenience on return.
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Reviewed by Martin who travelled with Condor Ferries on Condor Liberation
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"Poole to gurnsey "

Easy very organised crew very helpful
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Lack of communication "

Direct Ferries couldn't pass on a message from Condor to tell us the ship was going to be 3 hours late so we sat on the dock and waited
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Reviewed by Lesley who travelled with Condor Ferries on Condor Liberation
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"Poole/Guernsey ferry"

Overall a pleasant experience but delays up to 90 minutes each way. Lack of clear directions where to disembark.
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Reviewed by Chris who travelled with Condor Ferries on Condor Liberation
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"Mis-sold"

I was horrified to learn that our return trip from Cherbourg to Poole included a stop in Guernsey with no warning!! My ticked did not mention it. When I realised this when on vacation there was no telephone number available where I could call to change my ticket. The
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Reviewed by Ian who travelled with Condor Ferries on Condor Liberation
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"Return trip to Guernsey"

Although we arrived early to book in lots of people pushed in front of us to board the vessel, meaning we didn't get very good seats by the time we got on board. I believe that as you book in you should be allotted a number, starting from 1, and that should be your position in the queue. Sailing times not very convenient, leaving at 8.45am and departing at 7.25pm. No place to leave luggage, prior to departure. We had to cart it around St Peter Port with us on the day we left! I believe that foot passengers should be allowed to leave the vessel before those with cars or at least at the same time, given the route off for foot passengers in Poole was away from the cars. Next time, we will fly due to all the inconvenience and the cost was not much different to that of flights.
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Air conditioning"

On our way from Poole to Cherbourg, we sailed with Condor. There was no cabin facilities and to be seated comfortably, we had to pay extra. We paid and sat in the lounge which was extremely cold. The air conditioning was too high. As a result, I got ill whilst driving to our holiday place.
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Reviewed by Alexandre who travelled with Condor Ferries on Condor Liberation
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"Late departure as always"

Not even an apology or explanation to why it was late.to be honest I don’t think it has ever been on time so not sure why am I surprised .
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Reviewed by Ilona who travelled with Condor Ferries on Condor Liberation
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"Great experience "

😂😂😂😂😂
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Reviewed by Akli Djamal who travelled with Condor Ferries on Condor Liberation
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"Nightmare"

Terrible organisation departing the ferry at Poole, information is needed to passengers either good or bad bit having nothing with 2 very tried children and a dog on board, just to know what was happening would of been appreciated. Too expensive on board ! Greedy !! Having paid 600 pound to cross ! Won't use again nothing for children to do! Dirty floors and seats broken tables made it impossible to sit down, whole experience terrible
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Reviewed by Mrs Bradley who travelled with Condor Ferries on Condor Liberation
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"Poor service "

I unfortunately wasn’t able to board this ferry, so I am unable to comment on Condor Ferries, Liberation. The staff At Cherbourg were lovely and so helpful, supporting me every step of the way. My issue is with Direct Ferries. I have not been able to speak to anyone about my experience as there is no contact number. The online contact form is not working as it is not recognising my booking number. The email address I have received messages from is not one for receiving emails, so I am stuck. The online chat just fed me articles that were of no help. I am extremely disappointed with the service I have received and shall be sharing my experiences on TrustPilot and Tripadvisor.
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Reviewed by Rachel who travelled with Condor Ferries on Condor Liberation
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"Well organized!"

The crossend was wellorganized, in time and comfortable.
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Reviewed by Ferdinand who travelled with Condor Ferries on Condor Liberation
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"Super trip"

A comfortable and quiet sailing from Guernesey to Portsmouth. Easty check in, friendly staff. We were foot passengers, booked into the front lounge which gave us panoramic views of the crossing. Lovely staff on the bar and catering facilities. Gluten free options for dinner for my husband and not over-priced. Only negaive was the wifi is incredibly slow and very expensive to purchase. Not worth it - bring a book instead! Will be sailing again soon!
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Reviewed by Miranda Krestovnikoff who travelled with Condor Ferries on Condor Liberation
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"Delay"

Delayed arrival by 4 hours
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Reviewed by Carolyn who travelled with Condor Ferries on Condor Liberation
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"Not a good experience "

1 hour delay in leaving then when on board announced what should of been a 3 hour journey will now take 7 meaning I lost out on hotel stay as we arrived at 3am
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Trip from hell"

Condor ferries are a joke! Late sailing outbound. Two cancellations and a 30 hour delay coming home. This ferry service was described as a shambles by a member of staff to me, that says it all. Q%
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Reviewed by Gavin who travelled with Condor Ferries on Condor Liberation
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"Condor Ferries are so dishonest to deal with......NOT DIRECT FERRIES who are agent / brokers for fer"

When ferries operators asked passengers / customers to turn up 1 hour early to board ferries one should not expect ferries operators to hide the fact that without enough customer capacities Condor combined 2 ferries sailing into 1 and causing passengers to trap on a holding for 3 hours!!??!! until they picked up other passengers from the other Island without any annoucements 1 hour before departure?!!? Please contact me to clarify the situation if written unclearly.....
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Reviewed by Yung Chun who travelled with Condor Ferries on Condor Liberation
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"When Departure Times mean "whenever""

Our two ferry journeys (Jersey to Guernsey and back) were both delayed. We arrived at the terminal on time for departure in Jersey having had no warning about the delay. At least I got a email from DirectFerries when our return journey was also delayed. Which meant we arrived at our lodgings very late - making our hosts stay up to meet us, and leaving us exhausted. Condor Ferries, never again! They have a captive market, obviously and can do what they please.
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Reviewed by Mary who travelled with Condor Ferries on Condor Liberation
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"Feedback "

.
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Reviewed by Kevin who travelled with Condor Ferries on Condor Liberation
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"Review of condor ferries"

Very good
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Reviewed by Michelle who travelled with Condor Ferries on Condor Liberation
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"Smooth crossing "

Excellent Facilities, good food and service. Lovely staff. Shame about the delay coming home .
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Reviewed by Tina who travelled with Condor Ferries on Condor Liberation
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"terrible experience- never again!"

Terrible experience, 1 hr delay, I could hardly find a bus and missed my dinner at the hotel!
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Reviewed by Oleg who travelled with Condor Ferries on Condor Liberation
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"Condor Liberation"

We had two excellent crossings from Poole to Guernsey and back. We had reclining seats in the lounge and these were very comfortable and we enjoyed lovely views while sailing. The only issue on both trips was that the airconditioning in the lounge was rather cold, noticeably colder than the rest of the ship. On the return journey I requested that the air conditioning be adjusted and a steward turned it off which made the temperature more pleasant. However, the air conditioning came on again for the last half hour or so and again the temperature was unpleasantly low.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Recommendation "

Excellent I took 2 dogs the staff were brilliant
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Reviewed by Angela who travelled with Condor Ferries on Condor Liberation
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"CONDOR "

When booking with you for our trip was not told till the last minute we would be going from Cherbourg to Poole via Guernsey. Never ever again !!!
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Reviewed by Thomas who travelled with Condor Ferries on Condor Liberation
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"We are sailing"

We had a very good experience travelling with condor they were very helpful getting the bike into there supports the food was good and the crossing was very comfortable
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Ferry to jersey"

Prompt, clean and friendly
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Reviewed by Melvyn who travelled with Condor Ferries on Condor Liberation
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"Missing indication for pedestrians going to the Ferry terminal"

The Ferry Terminal is only indicated for motorized people. Please ad signalisation for pedestrians!
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Reviewed by Eugen who travelled with Condor Ferries on Condor Liberation
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"Shambles"

First one hour late, then two. It finally arrived and took a further two hours to get the last car onboard. Overbooked and overweight. I was on foot with dogs. They lost all the dog crates. Things could be so much smoother and more profitable if they had a rethink about dogs travelling.
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Reviewed by Jason who travelled with Condor Ferries on Condor Liberation
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"Hassel free trip"

Apart from the usual wait to go on the ship it was all very straight forward. Long queues for refreshments at first and don't expect fine dining but otherwise all ok.
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Reviewed by Jean who travelled with Condor Ferries on Condor Liberation
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"POOR COMMUNICATION"

I put my preference for contact as my email address. It was difficult to charge my phone and receive text messages. We almost missed the ferry crossing because I was expecting an email confirmation. I did not receive my text message explaining that we would have to stop and go through immigration at Guernsey, this caused difficulties. My initial booking stated arrival 60 minutes before whereas the text message stated that this was the latest arrival time. I am not happy with the poor communication.
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"My exsperance"

Good on board welcoming frendly staff//
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Reviewed by Dmytro who travelled with Condor Ferries on Condor Liberation
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"Hello "

The restaurant ran out of sandwiches, sausage rolls and soup halfway thought my sailing
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Travel to and from Guernsey and Poole"

First class in almost all ways, staff could have been more polite when parking our car, but that really is nit picking,
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Reviewed by Roy who travelled with Condor Ferries on Condor Liberation
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"Condor ferries to jersey"

Our ferry crossing to jersey on condor ferries was trouble free from the point we first booked all the way through ,easy to find port and check-in was good both ways no hold ups on both crossings,good comunication from condor ,The only small issue was the duty free on the return trip was smaller and not a big selection of items we went out on Liberation and back on another condor ferry.Overrall the trip was relaxing and comfortable.
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Reviewed by Ian Wright who travelled with Condor Ferries on Condor Liberation
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"Smooth sailing"

Poole to Jersey in April. Easy check in at Poole, luggage for the hold stays with you until you are through security. Short bus ride to ferry. On board, allocated seating but lots of empty seats if you had chosen to move. We were happy with our seats so stayed. Toilets were clean. Duty free shop sold all the usual items. Didn’t have the food but looked like a good selection, People seemed to be enjoying their choices. Completely cash less on board. Jersey terminal, longer walk from the boat to the terminal, hold luggage taken at check in. Staff onboard were friendly. Arrived back in Poole 45 minutes early.
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Reviewed by Sharon who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey"

Beautifully clean ferry. Crew were very helpful and cheerful, it was a pleasure to travel on the Condit
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Reviewed by Reginald who travelled with Condor Ferries on Condor Liberation
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"Timings"

Although our ticket showed a Jersey departure time of 09:10 hours the ferry departed at 11:40 hours, which according to Condor Ferries was the scheduled time. A notification of change of timings from Direct Ferries woud have been much appreciated to enable forward planning. Consequently in future I will book direct with Condor Ferries rather than via Direct Ferries.
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Reviewed by Bridgit who travelled with Condor Ferries on Condor Liberation
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"Sunday Ferry"

Really good service, food good quality, and helpful staff.
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Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
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"Decent and well organised"

We had a return crossing from Poole to St Helier, reserving table seats for our crossing. Boarding was well organised and efficient. The tabled seating area was a nice environment although it seemed weird to put couples next to each other when there were so many empty tables. Mask policy seemed a bit pointless - most people didn't bother so I'm not sure why Condor wanted people to wear masks. Food on board was quite decent and cheaper than eating on Jersey itself! Staff were all freindly and helpful.
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Reviewed by Marcus who travelled with Condor Ferries on Condor Liberation
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"Great crossing, convenient timings."

The timings for this crossing were really convenient, we actually arrived in Poole early as the weather so good, we have a smooth journey. However, it was a bit difficult finding the right entrance point at Cherbourg Port, there were no signs for the Condor Ferry until you actually arrived at the barrier/ticket booth! Hence, we took half an hour driving around getting very stressed and frustrated! Once on the boat, we were told the main restaurant wasn't open (not sure why), and we had to eat at the Self-Service place, which closed really early! Generally though, excellent booking experience and ideal location and timings.
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Reviewed by Lorraine who travelled with Condor Ferries on Condor Liberation
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"Enjoyable "

Food was lovely. Staff were lovely at the bar. I suffer from sea sickness and I was not sick at all. The boat was fast and I’m happily returning in the near future
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"Pleasant experience"

I travelled from Jersey to Poole on the 3rd of jan,I wS dreading it as weather was so awful last time and I was seasick, this trip was so positive, the staff were so friendly and val who wS behind the bar and keeping the deck tidy for guests wS so nice, she advised me to eat a little something so I had a snack, I booked a reclining seat and I must say it was very comfortable, no sea sickness and I even managed to sleep.we got there ahead of schedule and all staff were so polite helpful and friendly, well done condor I will definitely travel by boat more often as this trip has changed my negative thoughts about sailing by boat, and what a lovely team of staff, thank you 😊
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Reviewed by Jennifer dodd who travelled with Condor Ferries on Condor Liberation
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"Appauling "

They cancelled my trip the night before claiming 'electrical fault' problems - i lost a day's holiday - very unimpressed Historical research suggests that cancellations due to 'electrical faults' are an ongoing an continuing problem ....... Perhaps Condor would be courteous enough to pay some form of compensation for my loss ?
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Reviewed by Justin who travelled with Condor Ferries on Condor Liberation
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"Feeling sad!"

As my ferry journey was cancelled by the ferry company AND I'm still waiting for a full refund I'm feeling really really sad and I'm slowly beginning to feel angry at the lack of my refund!!!
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Reviewed by Susan who travelled with Condor Ferries on Condor Liberation
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"Not impressed with customer service!"

I booked trip to Jersey and back but because of coronavirus decided to postpone. Condor were offering free ticket amendment so I contacted Direct Ferries twice asking for this to be arranged. Then, with 12 hrs notice, I was informed sailing was 19th not 20th. Sent immediate email to address in that notification and resent 2 days later suggesting refund best as ferry had actually been cancelled. So far I have heard ABSOLUTELY NOTHING. The ratings are therefore irrelevant.
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Reviewed by Penelope who travelled with Condor Ferries on Condor Liberation
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"Condor ferries"

Not a very good company on the crossing to jersey from poole the crew must have sanitized around the doors at leased every hour, and it was a rough crossing. Coming back to poole on the 23rd march no one sanitized and they didnt serve warm drinks ,had I known I would have made a flask. The crew didn't give much in the way of help as we were told to keep a distance apart ,and only allowing a maximum of 4 in the shop.at one time there were 4 staff all around the bar area.never again will I go on this fast ferry
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"Travelling on Condor Liberation"

My first business trip to the Channel Islands for bit and bridle fitting with Horse Bit Fit. Lots of trial equipment to bring over in my car, found the whole experience very smooth and easy. Will certainly do it again. PS found the air con a bit chilly
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Reviewed by Susan Paine who travelled with Condor Ferries on Condor Liberation
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"Ahhhhh! "

I arrived on the ferry after a very good check in process. Found our seat and waited to departed. Once departed I didn’t know if to laugh or cry! The captain explained it could be a bumpy ride due to the swells. Ok I thought, I have my trusty sick bands with me, what could go wrong.... well! My first concerns started with the massive swaying of the boat and people falling all over the place! A man staggering towards duty free launched himself at the door opening landing on all fours praising the lord he’d made it! Then just stayed there. That was him done! Next come the crash from the duty free with everything promptly falling off the shelves! Duty free now understandably shut, man still holding on! Next the woman behind me started head banging my seat with her finger in her ears, crying and saying very loudly no no no no, this lasted appropriately 2hours! The gracious staff started to hand out sick bags (a little late in some cases but considerate all the same) just to clarify the lady behinds distress the staff gave her 3 sick bags!!!! Best to be sure! Anyway, we finally arrive and I hear this lady say she’s definitely not travelling back on the ferry even if that means she has to leave her car in guernsey or live there. Now, this lady is in fact my sister - and I fear she may never leave, I’ve had to call our mother in to take her back!!!
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Reviewed by Penelope who travelled with Condor Ferries on Condor Liberation
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"Efficient "

Car got on and off very efficiently. Staff helpful, sailing rough! But that's nature, not condors fault!
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Reviewed by Kathryn who travelled with Condor Ferries on Condor Liberation
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"Enjoyed "

Very good qualities of service, good food and lovely space duty free is fascinating but about they should sell more quality of rolling tabaco...but I rly enjoy it trip👌💖💖👏🌟🌟🌟🌟🌟
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Reviewed by Eduardo who travelled with Condor Ferries on Condor Liberation
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"Our trip to Spain "

Liberation to France was pleasant but our return trip was less so.After a long trip back from Spain by Carew arrived to find that bad weather had cancelled our return trip.I know this cannot be helped but we were less than happy when told we were booked on the following days boat,having already been told tha there was no need to phone them because we were definitely booked automatically on the original return trip.Consequently we did as asked and didn’t phone for conformation resulting in this unfavourable outcome.Hoping we have better luck next time.Rainer Schimek. Ps after all that we are still waiting for our trip back to Guernsey on the Clipper. A la prochaine
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Reviewed by Rainer who travelled with Condor Ferries on Condor Liberation
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"Not happy "

If you check your records we did not sail from Poole to Jersey,journey cancelled got to Jersey two days late, involved in extra expenses, I feel you take the decision to cancel too early
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Why Cherbourg"

It was at a considerable inconvenience that we had to disembark at Cherbourg rather than Malo. The reason given was the weather but one could hardly fault the weather perhaps 20+knots from the SW at the maximum and much less at St Malo. If your ships cannot operate under the circumstances of wind and sea Saturday 1 Feb 2020 than yu are in serious trouble. Perhaps there was another reason, ship out of commission for whatever reason and that would be entirely acceptable. The truth never hurts.
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Reviewed by Krov who travelled with Condor Ferries on Condor Liberation
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"Rounabout trip..."

Off season, if you are going to Guernsey, you are also going to Jersey. You have to get off at Jersey to go though imigration, then get back on the ship. This is not great in Jauary at 11.00 at night. not Condor Ferries fault, but nicer if you knew it was coming.... Staff very pleasant and helpful, quite a happy air, amusing signage on the boat, PA system announcemnts were amusing as well. I had fish and chips, and the chips were a fresh batch, and not cooked all the way though, urgh.. There is a 25kg weight limit on bags at check in for foot passnegers, i booked via a brokers and there was no mention of this on my tickets. Usual thing at check in, " Oh yes its on our website, in tiny letters, under tha insurance bit" Again, not helpful when you arrive with a bag thats 7kg over weight, and have to wear two bottles of prosecco in your coat!
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Reviewed by Alastair who travelled with Condor Ferries on Condor Liberation
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"Not very happy "

My issue is not with the staff or the ship, but with the booking process. I completed an on-line booking, for a ferry from St Malo to Jersey, on a Saturday afternoon, for my pet and I. I received an email the next day explaining that they had overbooked the capacity for pets and I would have to change my ferry crossing or travel without my pet. They called and explained they could change my ferry to the Sunday crossing (which was already inconvenient enough) and then told me that I would have to pay a transfer fee of £37 to move the booking. Despite none of this being any of my fault. In fact, totally their fault. I already had the inconvenience and cost I occurred (extra hotel night) having to travel a day later and they still had the audacity to ask me for more money after their mistake. Company is a joke.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Absolutely terrible time trying to amend a booking. "

Condor ferries should not use direct ferries as a third party booking company. Direct ferries are useless to ring, email and use live chat. By the way condor ferries your asking for a review for a trip that you cancelled.
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Reviewed by Sandra who travelled with Condor Ferries on Condor Liberation
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"Top marks "

Due to bad weather our journey both to and from Jersey was postponed. However the staff were amazing at helping with a new time to go. From arrival at the port until leaving for home the staff were wonderful. Being disabled their courtesy and help made the trip so easy and all were friendly and polite. The ship was comfortable and access no problem. I would definitely choose this company again when taking the ferry. Thank you all for helping make our holiday so special.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Really good service on board"

The refill coffee is worth having if you want 2 or more cups of coffee on the crossing. Staff were courteous and helpful on board. The people helping you park your car on board were amazing in their instructions and the manner in which they helped. Advice: prepare your things to take from the car to the decks well in advance in a quick grab bag - don't drop anything on the floors on the parking area after a crossing or when it's raining - they get very wet. The car check-in takes much longer than expected - make sure you are in the right queue if you have no passenger, your vehicle is tall or has a roof rack on it. The queue system to check-in could be managed much better to be more efficient and take the stress out of the process. Given how well everything else is organised and planned its a little surprising that check-in is a free for all...
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Reviewed by Recent Crosee of the Channel who travelled with Condor Ferries on Condor Liberation
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"Excellent service"

1st time to Guernsey, great service ! Quick , comfortable and the restaurant food was very good .
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"Prompt transfer due to threat of rough seas "

My ferry between Guernsey and Jersey was cancelled due to rough seas Thankfully I was promptly transferred to Guernsey to St Malo. I would have benefited from a train timetables to Assist with my transfer between St Malo and Granville my final destination. Thankfully my friend could collect me..
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Reviewed by Hilary who travelled with Condor Ferries on Condor Liberation
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"Sailing to and from Poole to Guernsey"

The outward journey was ok although the departure was brought forward by two hours. The return journey on Friday 10th October was cancelled, which meant I had to spend two extra days in Guernsey as it was not possible for Condor to give me any priority on the Saturday sailing, and therefore I incurred nearly £260 of extra hotel and meal costs.
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Reviewed by Philip who travelled with Condor Ferries on Condor Liberation
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"Excellent service"

Very efficient boarding and check in. Staff were friendly and we're seen to be available. Captain informative regarding weather conditions. Toilet faciilities clean and checked regularly. Good selection of meals and snacks. Recommend this ferry service for the future.
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Reviewed by Julie who travelled with Condor Ferries on Condor Liberation
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"Helpful and friendly"

The ferry journeys were well organised, there was very little waiting around. You are given seat numbers in standard class. Good food and drink. Best bit is I dropped my passport on car deck and they posted it to me.
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Reviewed by Bernadette who travelled with Condor Ferries on Condor Liberation
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"Ferry trip. "

We have travelled with condor ferries to jersey many times, and usually booked the trip actually with Condor. This time my daughter booked it with diectferries, and I have to say I would not use this company again. There was a delay at poole and we were not notified by direct ferries and the website said everything was ok. Our ferry was supposed to leave at 6-30 am but they rescheduled it for 2pm. We and five other cars were there at 5, they hadn't been notified either, all the passengers who booked with Condor knew about the delay and arrived at lunchtime! Needless to say we will only book with Condor next time, as waiting at Poole for 9 hours was horrendous!! Cant fault Condor ferries they were great.
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"DON'T THEY LET THE LEFT HAND KNOW WHAT THE RIGHT HAND IS DOING?"

long delay - all sorts of excuses given no offer of even a free cuppa or any form of compensation. Told that the computerised navigation system had not been sorted with Germany????? If there was another way to visit my daughter and grandchildren with my car, I would take it. Would give no start for ship punctuality if it were possible
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Met all my needs"

Gr8 trip
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"A good service but weather dependent. "

Make sure you book direct with Condor and not through an agent! Our crossing was cancelled due to poor weather (both ways). While Condor let us know well in advance, once we were on their radar; the agent gave us less than two hours notice before the sailing. Staff at Condor were very good and helped us re-book without any fuss. They also helped us find accommodation in in Poole. The sailing was OK both ways although the rough sea going out did cause a lot of sea-sickness.
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Reviewed by George who travelled with Condor Ferries on Condor Liberation
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"Bad service "

Arrived at check in 36 minutes before boat was due to sail I was told foot passengers should check in 40 minutes before sailing so I was told I could not board even though the staff were still at the gate where passengers show their boarding passes. I had to buy ticket for the next day when to my amazement people were checking in 30 minutes before sailing
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Reviewed by Patrick Cooney who travelled with Condor Ferries on Condor Liberation
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"Pretty good on balance"

Travelled Poole to Guernsey and return. The loading at Poole took ages - apparently others had received e-mail asking them to arrive 90 mins before departure not 60, but I didn't get one, maybe because I didn't book direct. The staff were all pretty good and the actual crossing time is really good. Standard seats were just fine for the crossing (very much airline style) - fine for reading eating breakfast or relaxing. On the way back the crossings on the day before and after were cancelled which made us feel somewhat lucky not to have been disrupted, which at 1 crossing per day could have caused quite an issue. The return ferry was late, but we were basically relieved it was running. The food was perfectly adequate and the staff serving it seemed pretty good. My wife was very unimpressed with the condition of the female toilets in both directions, it seemed like they hadn't been serviced between crossings. The men's seemed OK to me. Overall a very reasonable way to get to Guernsey.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"not contestant"

on traveling from poole to jersey in our camper van we were booked on the ferry with no problems and the staff measured the van as medium hight ,after a great trip coming back from jersey to poole we were stopped from going through with the staff saying the van was measured incorrect at poole and it should have been put through as high they then held up all the traffic till the manager came from the office who was very rude and basically told us it was tough it cost us an extra £40 and we were told the staff in poole were not using the same rules as jersey ,this was very frustrating as a customer that there is not consistency throughout the company if the van was measured incorrectly by there colleges coming to jersey they should have allowed us back to poole but provided feedback to the staff in pool , we may have found we did not have the money ,we were very much put on the spot and what seemed to be a good way to travel it then spoiled our trip
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Reviewed by Steven who travelled with Condor Ferries on Condor Liberation
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"entertainment not good"

You need to put on a film of interest to all ages - eg Mr Bean, Home alone etc. 4.5 hours is boring looking at your endless advertisements. I did have a book, I did have my knitting, but still it is endless. Your superior lounge is far too expensive. Reclining seats would be more helpful, with a little more leg room. Difficult to go to sleep. Food choices not particularly inspiring. Afternoon tea range would be useful. Late departure on return, but caught up by time of arrival. Sea crossing was good with very little movement of the vessel. Range in Off duty shop is geared to perfume, wine and cigarettes. Limited range of other goods.
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Reviewed by Ann who travelled with Condor Ferries on Condor Liberation
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"Rip Off charges to change sailing date"

I did not produce my passport on date of sailing my fault Tried to log in to change date on line,but unable to complete Telephoned Direct Ferries and asked for advice how to complete Your operator took details ,asked for my Visa card number advised it was now completed Checking my bank details you simply made a charge of £48.50 No help advising how I should complete online as requested YOU DO NOT LISTEN TO CUSTOMER REQUEST
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Reviewed by Roger who travelled with Condor Ferries on Condor Liberation
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"Good Journey"

Comfortable seats in a modern boat. Very timely crossing and good information given on board. Suggest that more information given on likely length of wait in harbour after check-in.
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Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
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"Great service "

Reliable and on time. Very smooth sail. Felt confident on board despite the treacherous weather.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Excellent service "

This was our first trip with Condor from Poole. Excellent service. We were on a motorcycle so the strap down service was brilliant. We had standard seats which was a bit difficult as we didn’t know where to put the crash helmets etc but luckily it wasn’t busy so we could use the seats behind us. Food was good. We would definitely recommend this route.
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Poole/St Helier "

Excellent
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Honest review - Sept 2019"

This was my first trip on a Condor ferry, but I have travelled many times on traditional ferries to the continent over the years. The fiasco of vehicle loading and the tightly packed 'economy airline' style seats, clearly highlighted that this ferry service is designed for the mass transport of people and cars without consideration for the Customer experience. Our seats were threadbare in places and had clearly not been cleaned for many months. Avoid sitting near the children's play area if you want to read/sleep. Children need to play somewhere, but I am at a loss as to why this area was in the middle of the seating area, rather than at the back to minimise the disruption. Overall, the ferry transported us to St Hellier, but it was not a great experience. Jersey is a lovely island but I would suggest flying and hiring a car. I suspect this will be cheaper for couples.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"First class service"

Having not used any type of ferry crossing before we were not sure what to expect however it was so easy from start to finish. Due to my wife needing assistance she was able to use the lift, finding our area for the trip was easy. I'm 6ft 3ins and we are not small built plus with my wife's health issues it was lovely to find we both had plenty of room in the reclining seats. The food on board was brilliant and very keenly priced. We were very impressed with the way the staff worked as a team to get you loaded/unloaded efficiently. We will definitely use Condor again in the future whether with are car or not.
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Reviewed by Christopher who travelled with Condor Ferries on Condor Liberation
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"An enjoyable trip"

It was everything I expected.
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Reviewed by Yvonne who travelled with Condor Ferries on Condor Liberation
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"no sailing!!"

We arrived at the terminal at 1000 hrs,on 11th Sept, well in time for the sailing at 1200 hrs, only to see a board that said the next sailing would be the next day on 12th sept., at 1330hrs....we went into the office and Lewis of Condor Ferries advised us that the sailing was cancelled as the ferry left at 0930...so he booked us on the ferry for the next day. In the mean time we had to find accommodation for the night we went to the Travelodge in Poole, for which I paid a sum of £104.99 for a double room. Also I had to pay £601 for the accommodation in Jersey for 7 nts. We only stayed 6 nts so that was a loss of £85.85, total expense of £190.84 and a loss of a day in Jersey off our holiday...….so will I be getting a refund please? Mrs Jill Banfield. 36, Victoria Mill Road, Framlingham, Suffolk IP13 9EG. I shall looking forward to hearing from you. Jill Banfield.
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Reviewed by Jill Banfield who travelled with Condor Ferries on Condor Liberation
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"Take another route "

The journey took 7 hours not 3, and we went to Jersey first instead of Guernsey. Apparently this is a regular feature of this so called service according to many people who live on the islands. Simply not reliable enough. The food was dire and very expensive.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Communication very bad"

The evening before boarding the Liberation to Guernsey we received an email saying the trip had been cancelled owing to engine problems. We had a look at their website, and were told on that the ferry would go slowly but would still go at 9.15 from Poole. And it did, but we then spent 8 hours on it as it went straight to Jersey, returning via Guernsey. It should not advertise a 3-hour trip. In the booking procedure we were told we would leave Guernsey on the Monday at 9.00 am, but actually left at 4.15pm and had to find a hotel in Poole to spend that night, instead of returning on the train to Wales.
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Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
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"Confused "

We have just returned on last nights catamaran into Poole a two way trip. We transported two dogs in our car, sufficient room for both. Why is Condor so insistent that you tell them you are travelling with animals, even go to the bother of issuing a sticker to indicate this yet there is absolutely no benefit or reasoning why! You are placed in a queue with all other car as normal, you are loaded onboard with other vehicles as normal, and when we were disembarking we were near to the end to get off. The dogs were needing the toilet by now after over four and a half hours. When I asked the guy who was directing the vehicles off the vessel, what is the use of the pet sticker on the windscreen to denote carrying dogs, his reply was, “ dogs have no priority to get off the ship”. So I will go back to my original question what does Condor do to assist with people transporting their dogs, and what is the sticker for? Also whilst in Jersey I tried to upgrade from Horizon seating to Club Class, the manager behind the desk would not help, was rude, dismissive and sent us away telling us the advice we were given by the crew on the Condor Liberator to book my return upgrade with the Jersey desk was wrong, and they should have known better about the procedures, and sent us away, very unhelpful and rude. I am giving five stars to the crew onboard, who were brilliant. You would have had one star for the guy in Jersey but I don’t want to down grade by one persons stupidity.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"A Great Ferry Experience"

A slick operation; punctual, with experienced staff. The food was fresh and tasty. The only negative comment would be in the 'free WiFi' only lasting for 30 minutes - it would have been great if internet access was available for the entire journey of 3 hours.
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Reviewed by Alan who travelled with Condor Ferries on Condor Liberation
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"INDIRECT FERRIES"

Book with the actual Condor ferry company because booking through this site is anything but ‘direct’. They never notified us of our ferry being delayed by 5 hours, even when this delay occurred three days prior to traveling. When attempting to get compensation they were slow, unhelpful and required lots of prompting on my part to follow through on their empty promises.
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Reviewed by Caitlin who travelled with Condor Ferries on Condor Liberation
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"Cyclists are vehicle owners"

Cyclists are treated as car owners. This is a pity having to wait and move along with cars and their exhausts. Also on departure at Poole had to wait for many cars to leave first. We were let off first on jersey. Would be better if we could somehow check in bike and luggage and be treated as a foot passengers. Would not object to paying a few pounds over the foot passenger rate for this service.
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Great trip"

The ferry was very comfortable and clean. We have a great crossing and we are looking forward to using you again.
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Reviewed by Martin who travelled with Condor Ferries on Condor Liberation
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"Condor Class"

Excellent Ferry upgrade to Horizon Class well worth it. Clean and modern . Food and drinks good selection at reasonable prices.Check in at Poole was a bit behind the times but staff very polite and friendly.
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Condor Ferries"

Travelled on Condor Liberation to Guernsey 5th September- absolute farce- yet another “technical issue” with engines caused a 3 hr direct sail into a totally unacceptable 8hr journey via Jersey. This resulted in our missing a considerable amount of the family wedding festivities we had hoped to enjoy with family. Locals later told us that mechanical problems occurred regularly with this ship - we won’t be sailing with Condor in the future!!
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Reviewed by Ian who travelled with Condor Ferries on Condor Liberation
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"Ferry was cancelled!!!"

Since the ferry was cancelled due to poor engine maintenance and we had to arrange our own trip off the island at greater expense, this is not going to be a positive review!
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Nice but could have been slicker"

Everything was great bar it was unclear what was needed at what point. Ie. Boarding 40 mins before, having to get your boarding pass and we nearly threw our boarding passes away on the boat. Thank god we didn't!
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Reviewed by Jenna who travelled with Condor Ferries on Condor Liberation
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"Easy crossing"

Turned up in good time. Easy to board the boat. Found our seats, very comfortable. Smooth crossing. Easy disembark. For 2 adults and a small car, £333.00 seemed expensive.
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Reviewed by Anita who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey"

Pleasant experience overall. Would do this trip again.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Jersey to Poole"

Vessel was a bit late leaving, no explanation was offered for this. Otherwise a pleasant experience.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Easy peasy"

So easy to use and so accommodating!
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Reviewed by Caroline who travelled with Condor Ferries on Condor Liberation
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"smooth sea crossing"

We sailed on the Liberation from Poole to Guernsey. Smooth crossing both ways. Ship was very busy but efficient loading and unloading processes. A little cramped given the number of people on-board and their inability to read seat numbers on their tickets! Food basic.
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Reviewed by Kevin who travelled with Condor Ferries on Condor Liberation
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"Dog on the ferry"

The journey on the ferry was ok - nice weather and no big waves so everything went smooth. But what I would like to point here is the lack of information about taking a pet on the ferry. It’s not so bad when you are going by your car because you are leaving your pet in the car but we were passengers without car with a dog- quite big dog. It was very surprising when on the entry of the ferry the staff told us that we have to leave our dog where the cars are because they are not allowed on the top on the ferry with the passengers! Luckily we had our cage for him so he stayed there but if we wouldn’t have it I don’t know where our dog would be kept! It was his first trip by ferry so he was really stressed ( he is a rescue dog so he probably thought we sent him somewhere without us!) we couldn’t even check on him because it was really choppy sea. My point is that it should be more information on the website regarding pets on ferry for non driving passengers. It would make life easier for the staff and pet owners who in that situation are not always polite.
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Reviewed by Magdalena who travelled with Condor Ferries on Condor Liberation
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"Guernsey trip"

Trip was good staff friendly and punctual as a family we were dissappointed that our seats were not together and one person was sat three rows behind when after all it is not cheap also although we didn't pay extra for seats at the front it was disappointing that you couldn't even walk through to look out of the windows and were confined to the rear of the boat
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Better communication needed !!!!"

Whilst we appreciate the weather is beyond your control, your telephone system lacks adequate resources and e-mails were not timely or accurate. To make matters worse all communication ceased at 7pm during a call ! If we hadn't be able to contact someone local in Guernsey, we would have missed our rescheduled ferry.
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Reviewed by William who travelled with Condor Ferries on Condor Liberation
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"Exhilarating trip."

Brilliantly fast and smooth. However, junk food in restaurant and poor value in duty free. Not much cheaper than supermarket deals. Glad we took our our own picnic.
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Reviewed by Richard who travelled with Condor Ferries on Condor Liberation
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"I wont do gain."

The ferry itself was ok. However, travelling at peak time during summer I strongly advise you to upgrade to the lounge and the normal seats are cramped and you are thrown amongst a craze of screaming children for 4/5 hours. We upgraded to table seating and the trip was made so much more bearable. The main problems travelling with the ferry is not the ferry itself but the part before and after. The staff are great but it takes ages to get on the ferry. Getting off is even worse as you disembark into rush hour and it took us an hour to get off the ferry and drive the 200 m to the main road. Personally, I shall not be going by ferry again.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Prompt and comfortable"

A little choppy going to Guernsey but a tranquil return. Staff friendly. One thought is the timing of the afternoon return. It would be better an hour earlier or a couple of hours later, as there are massive delays off loading at 16:40 due to local workforce going home. This would be better for locals and holiday returners.
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Reviewed by Edward who travelled with Condor Ferries on Condor Liberation
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"Great trip"

The trip was great however we only left 3hrs on the island and it wasn't enough. We will be going back again
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Reviewed by Joanne who travelled with Condor Ferries on Condor Liberation
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"Shame about the timings."

Good facilities on board but would recommend taking something to eat with you. Standard cafeteria type food on board. The duty frees - I would do your research first as some things you can get cheaper online. In general the staff are helpful and friendly, the seats are comfortable and the childrens area plays good movies. Be prepared for alot of waiting though! We hadn't anticipated how long checking in, boarding and disembarking would take. Also didnt realise we stopped at Guersey on the way!
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Reviewed by Hannah who travelled with Condor Ferries on Condor Liberation
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"Inflexible and unreliable"

We have travelled by Condor Ferries from Poole to Guernsey before and left with plenty time, but were held up as a result of very unusual traffic congestion and a journey that would normally take 2 hours and 15 mins took just over 4 hours. We phoned to advise that we would arrive late and duly arrived 30 mins before the due departure time. We were told by a very pleasant member of staff that we had to arrive 1 hour in advance - which we knew - and once the gates had closed that was it. So, although we could see the cars still loading and indeed the ferry was late in departing, we could not board. Others, including families with young children, who were similarly delayed, were left in the same situation. Hence we had to leave our car and travel with reduced luggage as foot passengers very early the next morning as there were no car spaces for several days. This meant hiring a car for a two week work stay in Guernsey. The ferry to return to Poole at the end our stay left a 90 minutes late and our experience with Condor is that delays are routine. Being unable to board with the car meant extra costs from an overnight hotel stay, parking our car for 2 weeks in Poole, and car hire of which just the hotel stay is covered by insurance. This inflexible policy of Condor does not seem to be not replicated, and we have travelled to Scottish islands and across the Channel many times. It is very unreasonable and very inconsiderate to passengers, particularly given the lack of options for travelling to Guernsey - especially so in the summer when ferry options are well booked up. The staff, who remained pleasant throughout seemed to me merely implementing a policy from above. It should be replaced with a much more considerate and reasonable approach, especially since Condor's own track record on time keeping is appalling. My advice to travellers is to seek other ferry options.
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Reviewed by Thomas who travelled with Condor Ferries on Condor Liberation
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"5 day "

Out would trip in normal seating uncomftable and cramped return trip I upgraded so a pleasurable trip
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Condor not soaring"

We set off from Poole on July 26th and 13 hours later arrived in Jersey, after a truly miserable journey. Due to a known technical fault on the boat a significant percentage of passengers and even staff were being sick. At one point the restaurant was even closed as a member of staff had been sick in a bin. The upper deck was littered with very unwell people. Having left Guernsey,Condor attempted to fix the boat for 2 hours whilst circling around outside the port before giving up and going back to Guernsey. Communication was poor and it was clear that a disaster recovery plan was basic at best. At one point I asked a member of staff how we were going to get to Jersey and was told that I would have to leave my car in Guernsey overnight and take another ferry as a foot passenger. I reminded them that I had dogs on board, as did many other people, so that was not a viable option. Finally we got on a cargo ferry with our car and dogs to arrive 9 hours late in Jersey. The whole journey was an utter shambles and I am still waiting for my compensation from Condor. My return trip was much better- I was only an hour late. In summary, not an experience I want to repeat. Condor you need to look long and hard at improvement.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Jersey trip"

Both out and return were fine. Minor weather problem on return trip which meant a couple of hours on reschedule. Overall a good trip this time.
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Reviewed by Anthony who travelled with Condor Ferries on Condor Liberation
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"A gusty day"

Condor do appear experienced in coping with variable weather conditions and rearranging sailings. Adequate warning was given. The ‘upgrade’ of seating and provision of a free snack was a good gesture. Or was this to avoid compensation claim? The staff are always jolly and seem to enjoy their multi task roles. The Liberation is a fine ship but no doubt the company now wish they had purchased a ship more suited to the unpredictable Channel weather.
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Reviewed by Philip who travelled with Condor Ferries on Condor Liberation
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"Fly next time"

Horizon lounge dirty. WiFi a joke 30 mins free then chargeable. Food terrible. Staff looked like they were all fed up and needed a holiday.
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Reviewed by Mark who travelled with Condor Ferries on Condor Liberation
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"RIP off"

I had to change the motorcycle I was travelling on and as such whilst doing it all in line direct ferries charged my £161. Same size bike but different registration number - made even worst was on arrive they had the wrong registration number anyway
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Reviewed by Keith who travelled with Condor Ferries on Condor Liberation
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"Disappointing Service"

We travelled from Poole to Jersey on 26/07/2019 with Condon ferries unfortunately the experience was not a good one, the scheduled travel time for the crossing was 4.5 hours after a very rough crossing and 50% of passengers unwell reaching Guernsey at 12pm to pick up more passengers it all went wrong as we departed from Guernsey harbour there was a loud bang and the Ferry shuddered as if we had hit something under the water, very shortly after the captain made the announcement there was a problem with one of the stabilisers and would need to try and repair it he said it should take 45 mins. We were left bobbing around on a heavy swell leaving 50% of the passengers felling very unwell including my wife you can guess the result, 45 mins passed with no further announcements from the captain. After about 80mins a second announcement was made saying they were unable to fix the problem and would need to go back into calmer water to try again more than an hour had passed before the another announcement was made saying still couldn’t fix the problem and wound need to go back into Guernsey harbour to try again. After docking back in the harbour another announcement from the captain saying they had a diver working to fix the problem and would be under way shortly, hours had passed with no information or update as to how things were progressing when the final announcement came around 6pm from the captain its with regret the problem couldn’t be fixed and we all needed to leave the ferry and transfer to the clipper. By this time i had lost the will to live as we were now being told we could only travel on the Clipper as foot passengers and our cars would have to stay in Guernsey until the following day when they would be transferred by the Arrow cargo ship. We finally left Guernsey and arrived at Jersey at approximately 10.15pm a full 8.5 hours late. We were waiting for a text from condor the following morning to let us know my car was ready for Collection but unfortunately it never came, We had to change our plans for the day to go back to the harbour to find out if the car had arrived loosing yet more of our holiday time. All in all not a good experience!!!
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Reviewed by Neil who travelled with Condor Ferries on Condor Liberation
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"Did not travel "

Been to Guernsey twice with no photo ld turned up Friday 1st August after 4 hour drive I had driving licence showed it at gate my wife had no photo ld and were turned away and told we both need photo ld as from March i booked February and not told
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Reviewed by Richard who travelled with Condor Ferries on Condor Liberation
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"Dissatisfied "

Unfortunately the ferry was delayed, which sometimes can’t be helped but instead of informing us when the delay first was made aware to you we were texted at 18:15 in the evening when we were in bed ready to get up at 05:00 to prepare to get there on time. We weren’t told about a delay with enough notice at all so ended up getting to Poole SEVEN HOURS early! We will be taking this further and requesting some form of monetary compensation for the lack of organisation causeing the loss of a whole day of my very limited time off work in a year.
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Reviewed by Frances who travelled with Condor Ferries on Condor Liberation
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"Hard to believe "

Where to begin? The journey from the start was concerning as the boat twisted and tilted in what was effectively calm waters on a sunny day etc. I have travelled on ferries for many years and have never known a boat move so much with such little water activity. Apparently it was a large swell. If that was the case the boat should be working on canals or lakes. Other passengers also looked in disbelief at the captains reasoning, many had travelled on this same vessel and also felt this was not in any way an accurate nor reasonable explanation. The amount of people being sick was bizarre considering the sea. Having rocked to and fro into Guernsey the boat had given out a large bang, apparently a new problem??? After around an hour the captain came over the tannoy to strike fear into many of the ill and nervous travellers (I wasn’t one of them) by stating that we were going to try and “ limp” our way down to Jersey as the right side steering had broken. People were asked not to walk around the boat wherever possible? We set off to Jersey at a snails pace with the boat banging each time it tilted and after the boat stopped altogether we were advised that following another technical problem we were returning to calmer water so that engineers could “pin” the steering part to stop it banging around. After 15 more minutes of swaying what felt like out of control we were informed by the captain we would be turning back to Guernsey for the problem to be fixed. Communication could only be described as poor. After hours of waiting we were informed by the trusty captain that the technicians were 3/4’s of the way there and thanked everyone for their patience. I must say if this situation had occurred with a different type of traveller blood would undoubtedly have been spilled. After a further couple of hours we were told that the boat was out of service and asked to disembark without any forwarding plans as to what to do next. It was down to customers to ask what the next move was as information from staff was not forthcoming. Many of the staff were as confused as the customers. Staff were very apologetic even though it was not their fault. What followed was people being offered to leave cars and animals overnight in hope that they would follow the next day. Ferry promised the next day would not have materialised as we left Guernsey Sunday evening not Saturday morning or even Sunday lunchtime as again rescheduled.People were being offered to go ahead as foot passengers to Jersey with an overnight bag. Totally disgraceful, by now families with young children had been on the boat from 8.30 on the Friday morning. I amongst others was in the office arranging accommodation at around 7pm and there were others still queuing behind. In today’s day and age it’s criminal that a company of this nature has no back up plan in case the boat breaks down. Since this event it became clear that this was not a first and the boat was due for maintenance that weekend but didn’t quite get there. Basically Condor took a chance with peoples holidays and to some degree their safety. After a further couple of hours we were offered a hotel on Guernsey finally eating at 11pm. No mention of refreshments over the tannoy whilst on the boat other than water and soft drinks?? Really disappointed we lost 2 and a half days of our holiday visiting family in Jersey Further wrong information and technical issues (disabled lifts and toilets not working)followed meaning we doubted we would return on time back to the uk almost a week later. Sorry to say we’ll fly in future until a different operator takes ferries to Jersey. It’s a shame as it is our preferred way to travel.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Hopeless company!!!"

If your trip goes ok fine , but do not expect Direct Ferries to reply to any emails, all I got is the usual typed letter saying our staff will get back to you in 48hours four days later IAm still waiting and why do they decline American Express cards?? Good luck but use the ferry company that you travelling With would be my advice not Direct Ferries..... Peter
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Delay on the poole jersey route Sunday 27 july "

The departure of the Poole to Jersey service on Sunday 27 july 2019 was delayed from 09:15 to 14:30 without any notification from the agency. This caused issues with hotel at destination and a wasted "early" start (04:00) journey from Bath to Poole in order to be on time for the early sailing. I would like to understand why Direct Ferries were unable to pass on information that Condor Ferries had published earlier during the same weekend.
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Reviewed by Jean-philippe who travelled with Condor Ferries on Condor Liberation
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"Hopeless !!"

Please contact me,,, still waiting for a reply 3 days now . I need to check a booking for this coming Wednesday on condor to Jersey. Tel, 07797 953094 or email
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Lack of communication "

I was not told my ship was delayed by 5 hours! Found out by my mother texting me who had booked direct with Condor.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Guernsey to Poole"

This proved to be a disastrous ferry crossing. Our 16. 25 ferry on 27th july was cancelled. We were re routed on a ferry to Jersey. We expected to arrive at 7. 30pm in Poole. In fact we arrived at 2. 30. We were not allowed to have courtesy snacks or water! We were told they were concerned they would run out of supplies. Though I sent photos just before the canteen closed showing full shelves. Staff were generally hassled an stiffly polite. One staff member gave me a bottle of water as she felt sorry for me. Should I feel grateful!? I thought EU rules actually entitled me to more. Their customer service is appalling and no texts etc erte received by us. All I can say is try to fly an avoid a similar journey.
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Reviewed by Ruby who travelled with Condor Ferries on Condor Liberation
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"Dat of holiday lost thanks to ferry problems"

We arrived with a delay of 8h30 and had to pick up our car thé next day. Instead of a stay of 2 and a half days in Jersey, only 1 and a half day left. Tomorrow we leave for St Malo ... And keep our fingers crossed
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Reviewed by Marc who travelled with Condor Ferries on Condor Liberation
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"easy to book"

I used Direct Ferries in my planning for our trip to Guernsey. As a single mum with two boys (one a teenager!!) the less hassle, the easier life is, especially when the logistics of 400+ car miles to get to the Ferry had to be negotiated first. I booked on line and was quickly confirmed and updated. Due to car issues, I had to change cars twice before our travel. Each update was quick and easy to do and was clearly processed when we checked in. On board the ship was clean and comfortable. The hoover staff used to clean up a passengers' dodgy tummy didn't help, as it seemed t share the odour round the whole area. The staff noticeably remained unflustered and cheery throughout. On or return we were sat near one of the exclusive seating lounges- controlled by an entry pad. Several customers forgot the code. My boys had remembered it from watching others and happily shared it with the customers. Some received this well, others seemed a bit annoyed. I guess if paying extra you'd expect that exclusivity. It added to my boys' pleasure, but perhaps an entry card or something more discreet would work better.? The food we chose was well presented and well cooked, with options for all. I did later decide Id like another green tea and tried to purchase the unlimited refill for an extra pound (as the ad. stated) I learned however that you cant do that after a purchase. That seems a bit unfair to me and a bit misleading - so beware - if you think you'd like it, buy it at the time....unless of course the Ferry change their policy. Both journeys went well, there was a longer delay on etruning to Poole(it seemed they took 4 lanes of traffic down to one check point).
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Reviewed by Amanda who travelled with Condor Ferries on Condor Liberation
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"Don’t bother paying for an upgrade"

I was rather disappointed after paying for an upgraded seat and being told that there was a food and drink bar in the horizon lounge. On the day I travelled the food was not available in that area so had to queue for 40 minutes in another area. And several passengers were giving the keypad number out to passengers that had not paid for the upgrade so I felt rather cheated. Nobody checks that the passengers have the correct ticket. I’m sure they would in a train or plane. I was also told there was a panoramic view in this lounge but you really need a seat at the front or the sides to appreciate this view. Having said all this the crossing was very smooth and I enjoyed guernsey. I would recommend condor but not an upgrade as it seems you can get this for no extra charge.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Guernsey trip"

Excellent use you again good service and fast loved it better When out of way mouth as it was quicker than Poole that ester eye into Poole so slow . There are so many people ready to run this service down witch is disgusting as you can Not control sea conditions 👍
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Reviewed by Barry who travelled with Condor Ferries on Condor Liberation
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"First ever Ferry trip to Jersey."

Excellent trip, comfortable and clean and very reasonably priced meals snacks and drinks available. Very friendly and helpful staff, would travel with condor ferries again.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"My only worry was that I did not receive a text to my mobile the day before sailing back to Poole th"

I did not know until I got to the desk if there was a seat for me. On July 23 rd because you did not send me that important text I had paid extra for.
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Reviewed by Jane who travelled with Condor Ferries on Condor Liberation
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"Very good, no problems"

Everything worked like clockwork. The ferry left and arrived exactly on time. Very smooth ride, with no problems.
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Reviewed by Elaine who travelled with Condor Ferries on Condor Liberation
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"change of life"

very good all round just a shame the price keeps going up
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Reviewed by Alan who travelled with Condor Ferries on Condor Liberation
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"Jersey Trip"

My wife and I decided to holiday in Jersey and due to her not being able to fly we chose to use Condor Ferries and what a good choice that turned out to be We went Club Class and that made it very special the service and facilities where excellent
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Reviewed by Justin who travelled with Condor Ferries on Condor Liberation
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"Holiday trip"

Very good service all round. Booked horizon lounge worth the extra for the comfort.
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Reviewed by Gerald who travelled with Condor Ferries on Condor Liberation
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"Guernsey"

It was a lovely smooth crossing
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Reviewed by Timothy who travelled with Condor Ferries on Condor Liberation
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"It wasnt choppy! "

Havent taken the ferry for 30 years and the ships have changed! Really enjoyed both journeys which were on time or early. Clean comfortable seating in Horizon. Didnt eat, but food looked good and staff were friendly and professional. Now going by boat to Guernsey, it was worth the extra time, beautiful sea and island views. Already booking next year for family.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Our first holiday to Guernsey"

Had two great crossings to and from Guernsey. The Condor Liberation was prompt, comfortable and smart. The car loading staff were very pleasant and helpful. On the return crossing from Guernsey on 16th July, the meal serving bar could have done with one more member of staff to serve drinks. (The person on the till also had to serve drinks and seemed a little stressed). Overall we were very happy with all the facilities and would definitely use this crossing again.
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Reviewed by Joanne who travelled with Condor Ferries on Condor Liberation
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"Wonderful crossing no problems. Very comfortable. "

Delighted with the crossing over to Guernsey from Jersey. Very good. Staff very friendly and helpful and in the Juty free too.
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Reviewed by Tina who travelled with Condor Ferries on Condor Liberation
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"sailing"

All Well. good journey
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Reviewed by Hugh who travelled with Condor Ferries on Condor Liberation
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"A good company to travel with."

Overall a successful trip to St Helier. Process of loading vehicles was very efficient, with clear instructions of how to park and safely leave car on board. Disembarking went very smoothly and found correct route to our destination easily.
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Reviewed by Trickie Dickie who travelled with Condor Ferries on Condor Liberation
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"Good trip - slight delay "

Very busy crossing caused a delay in departure, and arrival in Poole but trip was good. Ship clean, facilities good, staff all very helpful.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"The Crowders"

Condor Ferries were great. But I would recommend direct booking with them NOT direct ferries. I paid extra to cancel or change and that was not spelled out so when I needed to cancel my return it was denied. Condor would have done this directly and returned my money.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Happy Chappy"

First time I had the opportunity to use Condor Liberation service. Selected Club as I really wanted see what was on offer. From arriving at Poole, parking my vehicle on-board and being directed too the Club class lounge was an impressive experience. The efficiency and friendliness of all staff (vehicle check-in, loading and club staff) was simply first class. Service in club class exceeded expectations. The need to visit my vehicle mid trip by a sensitive alarm was handled just perfectly by the staff. Even dis-embarking wasn't stressful. Fortunately the sea condition helped. I have not given 5 stars on all items: Wifi free but only for 30min period from log in disappointing, Mens washrooms a bit untidy and ship punctuality only 3 stars due to problems at Guernsey (not sure if this was known before we scheduled to arrive).
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Reviewed by David Llewellyn who travelled with Condor Ferries on Condor Liberation
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"Great ferry trip - can highly recommend the Club upgrade option"

The whole process has been smooth and easy from start to finish. The booking process has been straightforward, and when we arrived in Poole at the ferry terminal, we were ushered onto the ferry without any delays or problems. The ferry itself was clean and comfortable, with a very good buffet service. On the return trip, we upgraded to the Club service, and had a very enjoyable trip back being looked after very well, with excellent customer service. The only issue we had was with the allocation of seats when we upgraded at the ferry terminal on the morning of departure - we were not given adjoining seats, despite the fact that it was clear my wife and I were travelling together. The Club steward was able to put this right and found us seats together, but apparently this is an ongoing issue when upgrades are booked. Otherwise, we have been very happy with the service provided, and we're looking forward to returning to Jersey again by Condor Ferries soon.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Hello sailer"

We were very fortunate to have a calm crossing, which made both out to and return from Guernsey a pleasant trip. The staff on shore and on the Liberation were very helpful. We paid extra for the horizon lounge reclining seats, and as I am 6foot 4, the leg room was superb. This lounge is at the front of the boat with a panoramic view of the sea ahead. The food on board is very reasonably priced and good. Booking in at both ports is easy too. All in all a very pkeasent trip both ways on a very fast boat. Thank you.
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Reviewed by Russell who travelled with Condor Ferries on Condor Liberation
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"Journey between Poole and guernsey "

Very impressed with overall experience we booked onto club class which was lovely with experienced friendly waiting staff the only point I would raise is because they are the most expensive they should be at the front of the ship with panaoramic views much better location in the ship On the way back the ship was delayed by about 40 mins because lift was out of order that meant we missed our connecting train link back to London because we had bought advanced first class tickets we could only go on that train so we had to pay out £145 for new tickets on later train Also because if lift failure getting off ship in Poole was so slow as all foot passengers could only exit out one door and elderly handicapped people were using that exit and had to take time going down the stairs
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"Ferries crossing "

Yes very good we loved it
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Reviewed by Simon who travelled with Condor Ferries on Condor Liberation
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"Good Ferry Trip"

It was a good ferry trip from Jersey to Poole: we left on time (even earlier than scheduled by 10 min), the staff were helpful and friendly, the ferry was clean and tidy, and we had good hot food, snacks, drinks.
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Reviewed by Stephanie who travelled with Condor Ferries on Condor Liberation
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"Recent trips June & July"

Very slick operation - booking in was easy spotted my car number and greeted by name. Food ok seat comfortable.. enjoyed the cruise. Disembarking the same - crew all helpful and cheerful well done all.
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Reviewed by simon Sanders who travelled with Condor Ferries on Condor Liberation
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"Great way to travel!"

Love a good boating experience! We really enjoyed Poole to St Helier (and back). Even a minor delay on the outward journey wasn’t a hardship, as the weather was mild and the views at Guernsey were interesting. Overall, much better than flying!!
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"jersey trip"

good trip . But i think you should revice you sailing times from Poole to jersey 5 hours 40 mins , & return 5 hours SO TO ALICATE Trasport from Docke
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Reviewed by Leslie who travelled with Condor Ferries on Condor Liberation
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"Condor poole to guernsey"

Everything went smoothly and staff were very friendly
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Reviewed by Robin who travelled with Condor Ferries on Condor Liberation
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"Poor planning and information"

I thought the food was very basic for the money it cost . My main complaint was the queueing to return to the UK . The system was poor at ST Peter port but the main issue was the ferry arriving around 45 minutes late . I am aware the reason for this was strong winds but we were left sitting in searing heat , in the open for a long time with no announcement to at least make us aware it was late . We were finally informed on board and did get an apology but then we were told that the vessel would try to make up some time as it was an hour late finally leaving . It arrived an hour and a half late so in fact LOST half an hour ! Once again the winds caused this so why give the impression time could be made up ?
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Reviewed by Stewart who travelled with Condor Ferries on Condor Liberation
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"My trip to and from jersey "

On the outbound trip from Poole we went via Guernsey which was a complete surprise as we were expecting to sail to Jersey direct and was not happy about this as is made our journey longer and arrived 1 hour later than expected. The return journey was the same, we also upgraded to the front of the boat as the outbound journey was quite uncomfortable seated at the back of the boat. The price of a cup of coffee was expensive as we thought that should be included in the price of the ticket as we paid £308 for the hole trip and then having to pay £3.80 for a coffee was not on at all.
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Reviewed by Kenneth who travelled with Condor Ferries on Condor Liberation
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"Travel with Tandem Cycle"

The trip was efficiently managed however as we travelled with a cycle we were directed into the car registration and did book as a foot passenger with a cycle. Had to line up with all the cars and wait in line for a long time. Just as well it was not raining as we would have no shelter, not good.
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Complaint pending"

I shall be writing officially to make a complaint about the poor communication offered by Condor, and the prohibitive cost of booking with Direct Ferries.
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Reviewed by Steve who travelled with Condor Ferries on Condor Liberation
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"Direct Ferries.What a joke"

I paid £82 to get an overnight ferry only to be told that when I checked in Direct Ferries hadn’t paid Condor the money and that if I wanted to get on the ferry I would have to pay £172 .
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Reviewed by Dean who travelled with Condor Ferries on Condor Liberation
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"The journey to Guernsey.."

Very smooth journey considering the speed is in excess of 30 MPH. The food served on board is absolutely amazing and the personnel are of course amongst the best!
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Reviewed by S. Katija who travelled with Condor Ferries on Condor Liberation
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"Appalling "

The ferry had to turn back after a few minutes and we were waiting for hours to know if we would be leaving or not. We were attending a family wedding so not getting there that day was catastrophic. We were not allowed access to WiFi to try and book alternate transport, I.e. flights. In the end we did travel but customer service was appalling, bored kids after three hours, no iPads or games with no WiFi, it seemed to me to be the least they could do, and the staff did not like me saying that they should pass my comments to management.
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Reviewed by Graham who travelled with Condor Ferries on Condor Liberation
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"Get to Guernsey!"

The night before sailing we had the tail end of a storm passing through. Checking in the next morning I was updated with information that the crossing might still be a little rough. Deciding not to join the mad queue of those wanting breakfast as we prepared to leave port was a good decision. Many regretted their choice. The crew handled the situation creditably, reassuring passengers and providing great support. I am not sure they could have done more, well done.
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Reviewed by Norman who travelled with Condor Ferries on Condor Liberation
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"Loading"

Poole Loading took 1 hour 20minutes. Guernsey Loading took just 20 minutes. 200 vehicles at 1 hour each
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"Great Trip."

My wife and I had a really enjoyable return journey from Poole to Guernsey. The trip both ways on Condor Liberation was comfortable, relaxing and had lovely views. I would have no hesitation in booking again with Condor Ferries, far more comfortable and civilised than flying.
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Reviewed by Keith who travelled with Condor Ferries on Condor Liberation
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"beautiful twilight cruise to Poole "

we left Guernsey on the 7.10 pm crossing to UK. The weather this time gave us the most wonderful display of calm sea, beautiful birdlife, white cliffs and the delightful estuary of Poole in a stunning sunset. WE know that other weather conditions would not do this, however, very good service, and friendly staff made this wonderful. We love the quirky sayings on the Condor ferry walls which bring a smile to your face. Very efficient in check in as well.
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Reviewed by Norton who travelled with Condor Ferries on Condor Liberation
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"Guernsey to Poole "

Very pleasant
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Brilliant until you need to amend or cancel - a nightmare"

I have used Direct Ferries for years and frequently recommended them. W are in the middle if a trip to Guernsey. The original booking - Poole to Guernsey out (Sunday) and Guernsey toPortsmouth back (tomorrow) included a car. Last week we decided we did it needs car. The amend section of the web site would not accept the amendment. We had no time to mess around so I booked new tickets for the same routes and times but without a car. All fine. Then I tried to cancel the original booking. Whilst not straightforward I cancelled the outgoing trip and received confirmation. The system would not accept a cancellation if the return even though within the date. The messages were not consistent. Eventually I thought I had cancelled. Checked my account in Guernsey and found it was not cancelled. Told I had to phone. I have tried three times this morning. The bst was a ‘waiting list of 42 calls. When it got to 37 I calculated I would be waiting about 60 minutes. I haven’t got 60 minutes. Then I discovered I cannot email Direct Ferries - an on-line company. The trip is tomorrow so I am now out of the cancellation period. I am not going to waste any more of my holiday trying to contact a service company that tries to avoid a promised cancellation period and makes it impossible for sensible communication. Hopefully I will receive a refund but why put clients through this charade when the recorded message on the phone tells us that we can cancel online quickly? I hope Direct Ferries read this - please cancel DF124627153
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Club Class cancelled."

I was so disappointed with the service that we received when we went onboard the ship. I booked Club Class for my self and Partner who is disabled and in a wheelchair without being able to stand or transfer to a seat. We were told that the only table that could be used was already taken although I made it quite clear when I booked the disability issue. Chris, the chap who had the awful task of telling us the issue did try his best to accommodate us in the standard area. However this meant my Partner had to keep getting up to purchase any food or drink items which defeated the whole object of making life easier. We were offered this complimentary which was helpful but we were only away for the weekend so not a good start.
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Reviewed by Maria who travelled with Condor Ferries on Condor Liberation
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"Excellent trip"

Excellent trip. Well organised from beginning to end. Comfortable seats and calm crossing
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Reviewed by Gillian who travelled with Condor Ferries on Condor Liberation
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"Trip to Jersey"

A very enjoyable crossing via Guernsey. Well organised food bar and shop.
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Reviewed by William who travelled with Condor Ferries on Condor Liberation
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"Good trip"

Ferry staff and facilities were excellent.
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Reviewed by Stuart who travelled with Condor Ferries on Condor Liberation
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"Condor Review"

Clean, well organised, efficient and on-time. Made the crossings hassle-free and enjoyable.
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Reviewed by Allan McGregor who travelled with Condor Ferries on Condor Liberation
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"Condor Liberation "

Efficient fast check in. Adequate facilities on board. Very punctual. Basic Seating not comfortable for a 4.30hrs crossing. Quite expensive and then you can pay extra for luxury seating !!
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Reviewed by Westley who travelled with Condor Ferries on Condor Liberation
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"Disgusting customs officer attitude "

As a driver in u inform on a tour I went through customs at Poole with no problem, on arrival at geurnsey the sniffer dog allegedly alerted for me to be carrying drugs, after interrogation for a full hour with stupid questions as to what I was doing in geurnsey, in full work uniform, with my tour group... questions totally irrelevant to me being held, embarrassed and degraded in front of my own passengers, I was swabbed and it came back negative, then more questions, if swab is negative you should be allowed to leave as they can’t hold you if suspicion is disproved I was held for further questions irrelevant to them or why they stopped me. About my family previous jobs qualifications etc etc then I was swabbed again, all the while two of the officers kept going off for secret chats leaving me with a very obnoxious and rude officer, when I explained to her how degrading and embarrassing to do this in front of my passengers her response was “tough you will stay here till we’re done and please remove your hands from your pockets, your passengers have gone they didn’t see anything now shut up” after yet more questioning oh and reading all my personal receipts and personal paperwork with passenger details on, another swab negative again so then said ok enjoy your time on the island, no apology no thank you for your co operation nothing, hence to say my passengers were told all about it and vow they will not return to the islands and neither will I
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Pricey"

The quality of food is poor. Steeply priced for fish and chips and again well short of what could be offered. I will not be having a meal on board again. Tips for making more money and improving service. Invest in better quality fish. Frozen ones are not fashionable in this day and age. Chips, again get better quality.
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Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
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"Trip to the channel islands"

Excellent ship , fast with competent loaders on car decks, a bit of a squeeze not much room to open doors and if you value your paintwork watch the family people carrier next to you swinging their doors open with gay abandon , good food on board , not the cheapest but a good selection, duty free like wise , generally fast smooth and pleasant.
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Reviewed by Alexander who travelled with Condor Ferries on Condor Liberation
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"Timetabling"

The trip was fine although took 8 hours due to ferry not working on all engines. Problem with contact when receiving an email stating ferry cancelled which it wasn’t and only after 2 phone calls did I get the correct information.
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Reviewed by Sheila who travelled with Condor Ferries on Condor Liberation
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"Avoid directferries.co.uk"

The service provided by Condor was fine. Good ferry. I did not appreciate the sly surcharge of £5 per person by Directferries however. This company is to be avoided. If I’d known I could have booked straight off with Condor I would have. I won’t make the same mistake again.
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Reviewed by Edward who travelled with Condor Ferries on Condor Liberation
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"Everything went smoothly."

Outward and return crossings were straightforward. Embarkation and disembarkation is quick and easy, all staff were helpful, efficient and good-humoured. Seating was adequate, food and refreshments readily available although we only had a cup of tea. We were able to visit our dog in the car who travelled for the first time quite happily. Would definitely travel with Condor again, fancy Guernsey next time!
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Trip to Jersey."

A very comfortable trip, the ferry was son time in both directions. Very friendly staff, a pleasant experience.
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"Never again"

My wife and I booked with you to take our car across to Guernsey on 18th May with a ferry departure time of 1330. We arrived at the ferry office at 0850 3hours 40 minutes before the 1230 deadline only to find that the departure time had been altered and the check in had closed. I understand that you had been informed of the changed departure time. I received no update from you even though you had my email address and I think my phone number. Therefore I will never deal with you again and will never recommend your firm. Yours disgustedly Dr J D F Clark
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Complaint"

Hello we are not very happy at all on the Sat 25th when we departed we was suppose to have a 3 hr journey. Instead it took 7and a half hours. On checking in the cashier said we would get a refund for part of our journey as compensation as the ferry had to go into jersey first before guernsey. For this reason we did not get to our accommodation till nearly 7pm after having to buy food for our holiday This spoilt our first day as it was to late to do anything or go anywhere. We had our little dog in the car and this was very very inconvenient for her to.i have already sent a email about this complaint and .i phoned up on Thursday and spoke to someone about this and he said he would call me back a few hours later to tell me about compensation But guess what correct he never did so this has made me more any and annoyed at been ignored This journey has cost us a lot of money and we should be treated with respect and consideration We are frequentl travellers with condor But I would be reluctant to use them again .its disgusting how we have been treated hope you sort this out a very angry customer Mrs schofield
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Reviewed by Angela who travelled with Condor Ferries on Condor Liberation
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"Quicker than we thought!!"

This was the first time we had travelled anywhere by ferry and we were impressed with the efficiency of the staff when we were boarding and disembarking. While on the ferry the facilities were good and the seats comfortable. We would certainly look into travelling to other destinations from Poole harbour.
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Reviewed by Angela who travelled with Condor Ferries on Condor Liberation
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"Great crossing"

Had heard quite as few negative reports about delays over running etc , but we had the opposite . Arrived at Poole at 7am , easy and efficient check in on board by 830am and it set sail 10 mins early arriving in Guernsey just after midday . So all good and enjoyed the experience .
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Good trip "

Comfy and quick.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"The Longest Day"

My wife and I have used the Condor ferry to the Channel Islands a couple of times before and always enjoyed the experience. The attraction of a 3 hour trip and taking your own car easily out weighed the business of travel to Southampton, parking and hire cars. Having booked the trip several months ago we were slightly concerned to get the e-mail informing the problems with Liberations engines and the cancellation of the call to Guernsey. It took a long wait and much discussion on the web site to re-book the trip. The new start time was indicated at 10.30 from Poole only 1.15 hours later than the original booking. We arrived at 8.45 and were processed efficiently through to the waiting area. The trip now started to disintegrate. We were eventually embarked at c11.15 and left Poole at c11.40. I have heard the Clipper referred to as "the slow boat" but slow in this instance would excessive in describing its speed. Arrival at Jersey was made interesting by the manoeuvres needed to dock near another ferry already at the terminal. Unloading seemed to take forever and we were not surprised, although he seemed to be, by the message from the captain that we were trapped in the harbour for two hours by the tide. Surely the mathematics required to work out that this was likely to happen are more at the level of my eight year old grand-daughter than a qualified sea officer. We eventually arrived in Guernsey early on Tuesday morning. Our hotel fortunately were excellent about the very late check-in. We accept that mechanical problems arise sometimes without warning but consider that the situation was badly managed. Next time we will be flying.
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Reviewed by Clive who travelled with Condor Ferries on Condor Liberation
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"Poole to Guernsey and back the next day"

Very impressed. Being from US we don’t utilize a ferry system. Was quite pleased with the atmosphere and overall process. Condor staff were helpful and friendly.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Jersey trip"

What a shambles - booked Liberation Poole to Jersey. No email saying Sea-Cat cancelled due to engine issues. No contact at all related or to revised timetable either so got there as thought and sailing delayed by two and half hours. Small ferry from Portsmouth arrived as the larger ferry also broke down. So two sailings onto one small ferry - shambles as bun fight to find any seats due to masses onboard. Waiting 1.5 hrs in food queue too Return crossing Sea-cat still affected so longer crossing than expected Never will I use these Clowns again as the organisation and messaging was totally inadequate for passengers Too many ports and passengers and not enough equipment to cope with demand
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Slow going"

Unfortunatley they had engine repairs happening on both of my crossing so they were long and tedious. I felt very sorry for those with dogs in their cars as one way was about 8hours long.Glad I chose not to take my dog!!!
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Reviewed by Georgina who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey and back"

Overall the boat was very clean and the facilities are great. I was a little disappointed with the delays on the return journey as we had a 5 hour drive afterwards. It was a shame the wi-fi didn't work on the return journey too. Otherwise I'd certainly use the service again.
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Reviewed by Steven who travelled with Condor Ferries on Condor Liberation
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"“It’s longer than flying to New York!”"

I want to be refunded for the inconvenience!! We were booked to sail to Guernsey from 7:45 am to 10:30 AM. But the ferry went from Poole to Jersey and then to Guernsey. It arrived in Guernsey at 3:15 PM. Direct Ferries never notified us of the change. We missed many activities we planned in Jersey. Besides, we bought an expensive lunch on the ferry.
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Try Condor"

We enjoyed the experience. Condor team well-organised. Loading and unloading of vehicles efficient. On board facilities very good. Would use again.
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Reviewed by Rodney who travelled with Condor Ferries on Condor Liberation
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"1st time"

Very good and smooth going ,clean and good food ,apart from being an hour late getting to Guernsey
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Reviewed by Christine who travelled with Condor Ferries on Condor Liberation
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"Condor ferries"

I was not impressed with condor service I was book on the 9.15 ferry going straight to Guernsey which was only 3hrs but it was sent to jersey first which took over 7hrs I have a dog which was left in my car all that time there's was no where he could to toilet so he did on back seat as it was there problem they should have a area where dogs can go condor did not let me know about the changes and then they had the same coming back we board at Guernsey then went to jersey then back to Poole 7hrs it tooket not a happy person condor needs to Keep people inform Part from that the service on board was ok
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Disgusting"

The original booking was from St Helier to Poole taking 5 hours approximately. We weren't informed of any changes even though they had my contact details. The original ferry was cancelled and replaced by another taking 12 hours overnight! There were NO cabins available NO upgrades available in the club lounge. We were four 80 year olds expected to spend 12 hours sitting on dining room chairs. We weren't the only ones in this situation - most able bodied people slept on the floor. The attitude by the staff at the Elizabeth terminal was total disinterest and unhelpful! I'm sure the occupiers in cattle trucks get a better service.
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"Disappointment"

On 10th may you sent text confirming travel Poole to guernsey at 9.15 am but in fact sailing was at 05.00 so We would have missed sailing if I had not checked. Received no notification from you or Condor that Liberation was out of service, only heard onLocal radio In a shop. In the switch we lost our Ocean Plus facility and were given I allocated seats,and until we boarded did not even know if we would be sitting together. This caused considerable stress to my wife. Eventually we were advised that we could not even have reclining seats which resulted In us having to catch what little sleep we could in or do sry seats, not ideal prior to a 200 mile houseware journey. Accordingly We are looking to be reimbursed the price of Ocean Plus plus compensation for distress and discomfort.Condor initially advised that as we had booked through you we could not claim direct; this seems wrong as the problem was entirely theirs. We have traveled many times with Condor without problem and are booked with them to Jersey in July but this experience causes some misgiving, I would appreciate a call from you to discuss on 07855 875527 Roger smithson
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Reviewed by Roger who travelled with Condor Ferries on Condor Liberation
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"Very angry"

I was not notified of the changes to our booking, causing myself and party a lot of inconvenience and disappointment. I do hope Direct Ferries will arrange a refund for the“Day Trip” to Guernsey.
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Reviewed by Shan who travelled with Condor Ferries on Condor Liberation
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"Excellent service."

Really enjoyed our trip with Condor Ferries. Staff were very friendly and helpful, even to a novice like me who needed a lot of help parking the car on the lower deck, etc! Great catering facilities. All very clean. Extremely punctual - I think we left a bit ahead of schedule. On the return journey, the Guernsey stop-off was cancelled due to one of the engines being on reduced power - this didn't affect us, as we were only travelling from Jersey back to Poole, though I was a little nervous and unsure how it might have affected us, had our part of the journey been cancelled - this wasn't made clear - i.e. are alternative arrangements made to ensure passengers still reach their destination? This is the only reason why I might hesitate to book again, even though I really enjoyed the trip and was extremely glad not to be flying to Jersey (mostly so as to reduce our carbon footprint).
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Return ferry Poole to Guernsey"

The ferry is bright and modern but the standard seats are too close together with minimal leg room and it was freezing cold on the way over. The food is appalling..and expensive... with the whole place smelling as everyone just takes it back to their seats. There were technical problems on return...arriving nearly 2 hours late. No apology or explanation on check in. Good facilities for young children.
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Reviewed by Leo who travelled with Condor Ferries on Condor Liberation
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"Journey 9May"

Ship was more than two hours late one engine was not working Would have thought by now the maintenance should have a ship working correctly Not impressed Also catering onboard very basic in fact I’d say poor. A pret on board would be 100% better than the food being served
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Reviewed by Philip who travelled with Condor Ferries on Condor Liberation
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"Ferry no show for return journey! "

The ferry from Jersey to Guernsey was on time & comfortable. The ferry for the return journey did not show "for technical reasons"! Having arranged flights from Jersey back to London we were left to our own devices to try to find an alternative way back! This is apparently a regular accorance! On the outward journey we were considering travelling from Portsmouth to Jersey with our car. Not now!
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Reviewed by Graham who travelled with Condor Ferries on Condor Liberation
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"Delays"

The ferry was delayed through no fault of the ferry company I just wish they could have let me know by text or a phone call. I waited three hours in the queue. I talked to the others in the queue and they were not informed either. The trip itself was very pleasant.
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Reviewed by Terence Craven who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey Return Liberation Ferry"

Good value. Comfortable and food on board was good. Friendly and helpful staff. Booking in, loading and unloading was efficient. Return ferry delayed 2.45 due to a problem the previous day and staff needing 10 hour beak between shifts. Plenty of notice given on Condor website and local radio. Somethings are unforseen and unavoidable. Staff were still polite and cheerful despite working 17 hours the previous day. We would definately use the service again.
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Reviewed by Alan who travelled with Condor Ferries on Condor Liberation
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"Enjoyable Day Out in Guernsey"

We booked the day trip to to Guernsey as we had never visited before. Boat was clean and comfortable, arrived exactly on time in St Peter Port, return was slightly delayed due to beginning of storm Hannah. Cooked breakfast was really tasty although would be nice to have a resto onboard to sit and eat at a table. Staff all very welcoming. Will be returning…..
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Reviewed by Gillian who travelled with Condor Ferries on Condor Liberation
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"Jersey trip"

Everything ran very smoothly from check in to loading , once on board easy to find seats which where comfy enough, food and drink easy to find and tasted ok. The sea was like a mill pond so no discomfort at all Disembarking was the same smooth job. The return journey nearly the same but with weather getting a little bit stormy made crews job trickier at Poole but it all went without a hitch
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Excellent "

I would rate my overall experience as excellent.
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Appreciation"

Clean, organised, timely (early), and friendly Can't ask for anything more
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Reviewed by Peter Broome who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey "

I could not fault the quality of the ship and it’s crew! The crew was friendly and helpful to all our needs.
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Reviewed by Derek who travelled with Condor Ferries on Condor Liberation
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"Day trip to Guernsey "

We booked this one day trip to Guernsey based on having a least 4 hours ashore. Little did we know that at least one hour of that precious has to be spent in the departure lounge on the island. I would strongly recommend Condor Ferries to change your advertising and clarify that you only get three hours to explore the island. The staff were brilliant and competent, the operation of the ship was smooth and efficient, very professional......only hang up is the advertised 4 hours ashore, it is misleading.
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Reviewed by Anne Kristine who travelled with Condor Ferries on Condor Liberation
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"Trip to guernsey "

Absolutely fantastic service it's makes a wonderful change to find a service that is on time and the staff were friendly and very helpful a very big thank you to everyone that made it all possible
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Feedback on travel between Guernsey and Poole"

Disappointed that I received no reminder of my travel schedule My journey to Guernsey was fine but returning I had been told when I booked the ferry left Guernsey at 16.30 With that in mind I was going to check in at 15.30 but then decided I would allow time so checked in at around 15.00 In fact the ferry left at 16.00 So if I had followed the hour check in I could have been refused check in as you are meant to leave an hour So an email reminder would have been very helpful
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Reviewed by Rosemary who travelled with Condor Ferries on Condor Liberation
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"Jersey to Guernsey and back "

The sailing from jersey to Guernsey got a bit out of hand, I received a text at 18:00 that was sent at 17:00, 2 hrs before we were due to sail directing me to check my email due to a change in the sailing time I checked my email that stated a the liberty was cancelled due to higher winds than expected and we were welcome to go on the 20:00 and to get in contact, however having spoken to a representative who informed me there was no 20:00 sailing but you had changed the ship to the clipper at 19:05 which took 2 hrs instead of the 1hr it takes the liberty, I just feel the email should have stated this and eleviated all the stress and anxiety it caused.. However having got past all that we found the check in very quick, staff all very friendly, all the facilities very clean and well looked after, The foot passengers were left far too long waiting until the driving passengers got off. The journey back was much better. The Liberty is an amazing craft, very comfortable, fast and smooth, foot passengers got on and off much quicker and you were back in Jersey before you knew it. It was a much better experience
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Reviewed by Cormac who travelled with Condor Ferries on Condor Liberation
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"Pleasant travel"

Very, efficient service. The ferry was very clean, & the staff were all very friendly. Would definitely use this company again, & would also recommend to others.
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Reviewed by Ray who travelled with Condor Ferries on Condor Liberation
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"Delayed departure"

Obviously Condor can not control the weather. 20th Dec afternoon sailing delayed by 2 hours. Did receive a text and an email to inform me of delay. In my view the email was not clear as to what time to attend the St Helier terminal so, to be safe, I turned up at “normal” time which is what I interpreted the email to have said. At ferry terminal just a board out with a delayed check in time. Went inside the terminal and there were no staff to be seen, to check departure times or answer any queries. I think a real live person should have been available to speak to.
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Reviewed by Mark who travelled with Condor Ferries on Condor Liberation
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"Excellent weekend in Guernsey"

Certainly an efficient way to travel, no fuss, no problems and plenty of relaxation, on our trip anyway. Staff were helpful especially as my partner had hurt her knee and was escorted through to customs. This 3 hour ferry was on time and easy to get to.
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Reviewed by Derek who travelled with Condor Ferries on Condor Liberation
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"Jersey Trip"

Very easy journey from Poole to Jersey. Left car in car park a harbour, which was a little difficult to find, SatNav didn’t find it, but was right opposite the office. Check in very quick. Boarding very easy, taken by bus to the ship. Bag drop off and collection straight forward and fast. Sailing was relaxed and seemed to pass very quickly, and was able to walk out on the upper decks. Duty free wasn’t as cheap as expected, but wine and spirits were reduced. Even bought some AirPods with 10% off, which were a bargain. Would definitely travel with Condor again.
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Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
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"Excellent Service "

I traveled with Condor Ferries with my elderly parents and can’t speak highly enough about the first class service we received. As Mum and Dad have walking aids we were escorted from the terminal onto the ferry by lovely well trained staff. Thank you for making our crossings so easy!
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Reviewed by Susan who travelled with Condor Ferries on Condor Liberation
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"Condor Liberation"

I enjoyed my trip from Guernsey to Poole, very clean boat, smooth journey.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Cancellation of our return ferry spoiled our plans"

Our trip to Guernsey from Jersey was relatively trouble free although our ferry was around 20 minutes late in departing. It made up the time in the crossing and arrived almost on time in Guernsey. The seating was very comfortable and there were lots of services on board for food and drink and also for duty free shopping. Unfortunately our return crossing was much less trouble free: our ferry was cancelled due to high winds across the English channel. This cost us quite dearly i.e. we had to forfeit the cost of our hotel room for one night when we were forced to leave the island a day earlier than we had intended.
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Reviewed by Linda who travelled with Condor Ferries on Condor Liberation
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"Happy but can have a change"

Very happy with everything but the food/menu deserve a change and less advertising play a movie. Thanks
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Reviewed by Luis who travelled with Condor Ferries on Condor Liberation
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"when will my boat sail"

Our crossing from Jersey to Guernsey was delayed by a day we were not contacted so arrived at port boat not going so condor had to find us accommodation for extra night. we received a text message when we were in Guernsey on the Wednesday afternoon to say all sailings were cancelled from the Thursday till the Monday. We were due to fly home from Jersey on the Monday. We spent most of our week in the Condor office at the port in Guernsey trying to sort things out. We were told on the Friday there would be a sailing late Friday night or early Saturday morning. We chose to go Saturday morning at 6 am . We lost another night in Guernsey for which we had paid. The crossing was like a mill pond. We will never go with Condor ferries again.
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"An excellent crossing"

This was my first time of being on a catamaran and the trip was most enjoyable and comfortable, as well as being a very quick way for going from A to B. I can not comment on the catering aspect because I did not use the facilities.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Poole - Jersey"

Condor Ferries were fine on our trip to Jersey from Poole but be warned that the traffic in Poole Harbour is a nightmare. We waited for 45 minutes to get out of the port area yesterday (September 29) . We were among the first off Condor Liberation, so those at the back of the queue must have waited a lot longer. I'd gladly use Condor again but wouldn't use Poole unless I had no other choice. Put some pressure on the local council and harbour authority, Condor, they are damaging your business!
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Poole - Jersey - correction"

Sorry - my previous posting should have referred to our journey on September 28th, not 29th. Thanks
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Let down and uncomfortable "

My fast ferry to Poole was cancelled, apparently it happens a lot. Had to take an overnight 13 hour trip sleeping on the floor to Portsmouth instead. Rubbish.
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Reviewed by Edgar who travelled with Condor Ferries on Condor Liberation
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"Speedy Crossing"

The outward journey went without a hitch. Comfy seat, adequate facilities to for food and drinks. The return journey itself was very speedy despite the rougher weather conditions. However, once we docked it took us 2 hours to get out of the harbour area. Not direct ferries fault I know but it took the edge off what had been a great holiday.
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Reviewed by Linda who travelled with Condor Ferries on Condor Liberation
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"Ferry cancelled - still awaiting refund"

Arrived in Poole in Dorset the night before the ferry was due to sail, and received a text saying that it was cancelled due to bad weather. Far be it for me to determine whether the sailings should take place or not, but the weather seemed quite reasonable, the sea calm. Ferries were still running from Portsmouth, although I appreciate these were larger boats. Text cancellation gave a phone number to ring for Condor Ferries. Unable to get through, so attended the ferry port personally - spoke to Condor Ferries staff who were reasonably helpful, but due to having booked through Direct Ferries, we had to contact them for a refund. Took me 3 days to get through to Direct Ferries as lines were obviously very busy - the recorded message stated that June to August was their busy time - it's now September - and unless urgent, I could send an e-mail. I did this, but received a reply stating that refunds could not be processed by e-mail and that I would have to phone them. The refund is now being processed, but Direct Ferries said that they had to confirm with Condor Ferries that the sailing had indeed been cancelled before refunding me - I presume that they would have known this and have had hundreds of similar calls. Refund should be with me within the next 7 days.
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Good trip"

I keep hearing horror stories about this journey and I am struggling to see why, unless it’s weather related...the ferry was spotless clean, on time, in fact a little early, very comfortable and a nice gentle swift crossing..let’s hope it carries on as the winter is approaching...
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Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
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"Nice and calm,nice food ."

Seats just o.k. If your tall.we had a pleasant return trip ,weather was kind to us.
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Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
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"Pets etc"

Glad we got home yesterday as a lot were cancelled we would not have been able to stay anywhere if ferry was cancelled as we did not have any finance on us so it was a blessing Also why can't you allow pets on your ferry to Guernsey in the passenger cabins like other ferry services They have pet lounges when you go to Isle of White and Isle man Instead of staying in vehicles thanks Mrs schofield
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Reviewed by Angela schofield who travelled with Condor Ferries on Condor Liberation
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"Communication issue"

I was due to sail on the Liberation from Poole to St Helier, Jersey on Saturday 22/9/18. I was driving down from Yorkshire the day before when I received a text message from Direct Ferries with an urgent heading to check my email for an alteration to my booking. The email stated due to port congestion my sailing time had been brought forward and there was a list of the old times and underneath each time the new time. My sailing time was 10.00 and now 9.00. I was at the port for 7.00 and a Condor employee arrived just before 8.00. She was extremely helpful however explained that the times had indeed been brought forward but not to the times given by Direct Ferries and my sailing had departed at 02.30 also due to another storm front moving in on Sunday and lack of spaces on subsequent ferries, I have to wait until Tuesday. The Condor employee told me that due to booking through Direct Ferries they couldn't access my mobile number and were unable to contact me with the new information. The onus therefore lay with Direct Ferries to monitor the situation and give accurate information to us, their customers and as a result I have had to find and pay for 3 nights extra accommodation, with no assurance from Direct Ferries that I will receive any compensation.. Therefore my overall experience with the service from Direct Ferries is extremely poor and in future I will be booking direct with the ferry company.
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Reviewed by Christine who travelled with Condor Ferries on Condor Liberation
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"Channel Islands Experience"

My journey to and from Jersey on Condor Ferries was interesting. I chose ferry rather than plane to see some scenery and the views of Isle of Wight, Poole Harbour and Sandbanks and Guernsey were good. Onboard facilities such as food and drink, toilets and being able to walk around were good. However, there are some important reservations that I would like to make, because if I was recommending ferry travel these are essential points to take into consideration. Firstly how susceptible to weather these boats are, and it’s impact on travel. My wife and I were very fortunate. We sailed on Sunday 16th September ( the passengers from the day previously had gone about a quarter of their journey and came back to Poole due to mechanical problems. These could not be fixed immediately so the ferry was cancelled, and they had to travel the next day.) When we arrived in Jersey the weather was beautiful, and so it continued until Friday evening. However, the wind in the Channel was too strong and from Tuesday through to Friday the ferry was cancelled. Our ferry left on Saturday, and the Sunday ferry was also cancelled. This meant we couldn’t visit St Malo or Guernsey during our stay as we were concerned as to whether we could get back to Jersey. The people stranded from Tuesday onwards had, in some cases, to book a different hotel, and some places hiked up their prices as a result. So, two points. One you must have travel insurance, and preferably with a low excess, and second, be prepared to lengthen your stay due to weather conditions. We had internet and checked the Condor website once we heard of the problem. Right up to the day before, we were preparing for an extra couple of nights stay, but it turned out ok for us. All we had was a text and email from Direct Ferries saying the time for sailing had changed, and no other information. From Condor Ferries nothing at all, and some passengers said they only heard by chance at the last minute that the sailing on Saturday had been brought forward by 71/2 hours!!! Maybe some even missed the sailing, I’m not sure. So I think travel insurance is a must ( the ferry company holds no responsibility for weather making sailing changes), and also check regularly by phone, online or in person to ensure you get daily updates, regardless of the weather on the island. One other thing which we found made the journey better for us was to upgrade to Ocean Plus. We decided the Ocean Club didn’t offer much more and was considerably more expensive. Ocean Plus gives you a better seat for leg room and comfort, table or reclining seat, and it’s not so noisy or congested as the ordinary seating. Plus you get a panoramic view of the voyage. One complaint is that all you get is half an hours free WiFi which seems particularly stingy as you pay for the upgrade. After that time you pay by the hour for more internet. I thought that was not very good value. Would I travel by ferry again? Yes, if I didn’t have to get back for a certain date, and I was having a reasonably long stay on the island. Would I recommend it? Yes, with the provisos mentioned above. We did enjoy our break ( in total 6 days and nights) but hadn’t quite appreciated how badly affected by weather ( even at this time of year) this ferry could be.
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Reviewed by Glyndwr who travelled with Condor Ferries on Condor Liberation
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"Ferry cancelled - still awaiting refund"

I booked some months ago with Direct Ferries to travel on the Condor ferry from Poole to Jersey on Wednesday 19th September. At 4.00pm on Tuesday 18th, after arriving in Poole, I received a text saying that the ferry had been cancelled due to weather conditions and that I should telephone Direct Ferries. Unable to contact Direct Ferries by telephone that afternoon as I was constantly in a queue for the call to be answered, I visited the ferry terminal but, because I had booked through Direct Ferries rather than the actual ferry company itself, I was just referred back to Direct ferries for a refund. Unable to get through to Direct Ferries again on Thursday 20th due to the "high volume of calls received during their peak season of June to August" (it is now September) - eventually got through on Friday 21st. The lady took the booking reference number and said that she would contact Condor Ferries to confirm the cancellation before she could initiate a refund. She asked if I would like to hold the line whilst she did so. Due to the length of time I had spent waiting for Direct Ferries to answer the phone over the last couple of days, I asked if she could phone me back when she was able to progress the claim. It is now Saturday 22nd, so I'm pleased that I didn't wait on the line - and I'm still waiting for a call. I have e-mailed Direct Ferries giving my bank details and asking that the refund can be processed as a result of the e-mail, but have received an e-mail back saying that refunds can only be processed by phone. I'm still waiting for my call back.
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Reviewed by Michael Woodhall who travelled with Condor Ferries on Condor Liberation
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"Travel Delays"

Outward trip from Guernsey on 11 Sept was fine. We were due to return on Liberation on the 18th. Unfortunately this had to be cancelled due to the weather (not your fault) and I have nothing but praise for the young lady at Poole who was able to arrange for us to return from Portsmouth the following morning. On the 19th you were still having problems with the weather and the Clipper did not leave Portsmouth until 12.00? due I understand to the late arrival of the overnight boat. Fortunately we had been able to get a cabin and the crossing was if anything just a little "lumpy" My only complaint was that having used up the free wi-fi allowance I could not find how to pay for extra time even though it seemed possible to do so.
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Reviewed by Ivone who travelled with Condor Ferries on Condor Liberation
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"Tale of 2 halves"

Outbound was fine. Left on time got in on time and was comfortable in the standard cabin. The return journey was a disaster. Not your fault as the first cancelled crossing was a technical issue, eventually you got us booked onto the next day. When this was then cancelled and I eventually got through to you virtually no help was offered so we went direct to the Condor office.
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Reviewed by Martin who travelled with Condor Ferries on Condor Liberation
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"Good trip out - shame about return (finally)!!"

Travel out to Guernsey on Condor Catamaran with our car was good and fast - a great experience. The return was a nightmare. Due to travel back to Poole following Saturday after an enjoyable week in Guernsey. Booked out of hotel Saturday morning and went to a Garden Centre for lunch prior to checking in for our return trip to Poole. Got a text during lunch from Condor Ferries informing us that our sailing had been cancelled due to technical problems!! Couldn't get through on telephone so went to Condor office in St Peter Port to find great queue of travelers all with same problem. Was told no sailings available until Monday evening (2 days later). Was not offered any apology or alternative accommodation from Condor - basically, take it or leave it. Luckily I managed to book back in to the hotel we were in originally as they had one room available. Also had to go to a pharmacy and arrange more prescribed medication to cover the extended stay. The next day (Sunday) got another text from Condor to say our sailing for Monday was cancelled - also due to technical problems. Back to the Condor office and joined a huge queue again of very irate travelers - in fact, some were so irate, the police were called!! Finally got another booking for Tuesday this time - remembering we were due to go back on the Saturday. Arranged another days stay at hotel. Monday morning - guess what - another text from Condor advising that our sailing on Tuesday was cancelled due to bad weather!! Down to the Condor office again - this time I demanded to see a manager - what a difference this made - she was sympathetic and apologetic and straight away offered to book us on the "Clipper" which is a normal boat type ferry sailing that evening (Monday) from Guernsey to Potsmouth (not Poole) via Jersey. Sailing duration 13 hours but no comfy seats available so would have to sit in buffet area. We were so desperate by this time that we accepted the sailing and the extra road travel involved in UK. We checked in after racing back to the hotel for our luggage and apologising profusely to the hotel for cancelling the 3rd night. The Clipper was 2 hours late leaving but we did get to Portsmouth at 0730 Tuesday morning. This was the most uncomfortable ferry trip We have ever made. Blankets and pillows were available to the pre-booked comfy seat passengers but when we asked (twice) if we could have some - we were flatly refused. We are both in our late 60's and my wife ended up trying to sleep on the floor of the buffet under a table but was more than uncomfortable and gave up. I couldn't even consider it as I have had two knee replacements and would not be able to get up again. We did finally get back home Tuesday mid day - completely worn out and very angry that our lovely week in Guernsey had been totally spoilt by this fiasco and we felt we were being treated like 3rd world refugees by the Condor Clippers crew. I have since contacted Direct Ferries Customer Services and have been told by Reece to claim off of Condor Ferries and that it is not Direct Ferries responsibility!! I find this attitude very strange but have done as advised by you at Direct Ferries and sent my claims off to Condor Ferries. I've got my doubts as to whether they will honour my claim. We certainly won't be entertaining going back to the Channel Islands again by ferry after being treated like this.
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Reviewed by Graham who travelled with Condor Ferries on Condor Liberation
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"Holidays cut short"

Great service when it works . Good food clean boat. Unfortunately we had to cut short our holidays and could not go to Guernsey due to technical difficulties with the boat. The complain was dealt with satisfaction
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Reviewed by Bernhart who travelled with Condor Ferries on Condor Liberation
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"Excellent trip"

We went from Poole to Jersey and back. Everything went very smoothly and was very efficiently run....we will use your company again.
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Reviewed by Nicholas who travelled with Condor Ferries on Condor Liberation
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"Dissapointed"

Extremely dissapointed with the delay of one and a half hours getting off the ferry. This caused us travelling on motorcycles far later than planned ,getting home in the early hours of Monday.
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Reviewed by Ian who travelled with Condor Ferries on Condor Liberation
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"Absolutely appalling!"

Cancelled ferry with no notice, no comms. Left us stranded to find & pay for 3 nights accommodation, with 80 yr old & pet. No apology. No empathy. Attitude of staff very poor. Liberation breaks down often so beware!!!
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Liberation to Jersey excellent - Clipper coming home horrendous "

From start at Poole at ticket desk to our destination in Jersey was excellent We asked to upgrade our seats and staff were very helpful, although we could on upgrade on board as we booked through direct ferries and not Condor, the whole journey ran very smoothly and staff were very accommodating, would definitely recommend the Liberation. Sadly on our return arriving at the port in Jersey we joined a two hour queue only to find our ferry back to Poole had been cancelled due to a fault on the Liberation, definitely not the staffs fault as they were doing everything possible to help, even handing out biscuits and water. We were put on the Clipper which was the only option at 9.20 pm which would arrive at Portsmouth NOT Poole at 6.20 am, which meant we would arrive in the UK 12 hours later than scheduled, but then we still needed to get back to Poole, I appreciate these things happen, but the journey on the Clipper was horrendous we were sat in a cafe all night with no comfortable seats, the noise from cutlery and crockery being moved about meant there was no chance of any sleep, people were led on the floor, not ideal as some of them were elderly. I would definitely not recommend this, sadly not a great end to a lovely holiday.
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Reviewed by Lorraine who travelled with Condor Ferries on Condor Liberation
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"Breakdown - terrible journey"

I was booked to return on the Saturday afternoon fast ferry from Guernsey to Poole. An hour before check-in I was sent a text stating the ferry had broken down outside Poole harbour and was cancelled. I could not get through on the phone, so went to their harbourside office to be told their next fast ferry slot was the following Tuesday, but they could put me on standby for the much slower Saturday night crossing. They managed to get us onto that. What they did not inform us was that not only were all the cabins booked, but there were not even any seats left. Spent the night trying to grab some sleep on the floor of the restaurant! To top it all, the cooked breakfast the next morning was cold. Probably the worst ferry crossing I have ever experienced (and I have done many).
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Reviewed by Francis who travelled with Condor Ferries on Condor Liberation
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"Excellent Serice"

Very efficient and customer focussed Like the boarding card sent as a pdf on the mobile to print off or display! Airlines could use a lesson here saving customers accessing websites with passwords!
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"our trip to Jersey"

Very good service there and back. Finding our seats was confusing and needed some working out each way. Not many staff around to help with this.
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Lovely trip"

We really enjoyed our journeys to and from Jersey. We sat in the lounge seats and it was worth the extra for the view and comfort. Checking in was easy.
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Reviewed by Madeline who travelled with Condor Ferries on Condor Liberation
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"Super cruise"

A lovely, calm and comfortable way to go. Our first time on a Condor crossing and it was very good from beginning to end. Would definately recommend them!
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Reviewed by Jacquelyn who travelled with Condor Ferries on Condor Liberation
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"Condor Ferries"

An excellent service very efficient and pleasant staff. Are very helpful especially with people with disabilitities Every part was spotless would definitely recommend
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Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
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"Smooth journey"

Whole experience of going to and from Poole and Jersey was a smooth operation. Quite a long waiting time to board at Jersey to come back. Seats were comfortable. I enjoyed using the duty free shop, and café.
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Reviewed by Marion who travelled with Condor Ferries on Condor Liberation
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"CONDOR LIBERATION"

This time we came as passengers ourselves.Usually we are bringing our customers to you on our coach and leave coach on harbour.As usual we had a lovely journey .We only had a snack as we have meal in Guernsey.Everyone see my friendly and helpful as normal. This is my personal experience.
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Reviewed by Pearl who travelled with Condor Ferries on Condor Liberation
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"Delays!!"

I have not been on a ferry for a long time and I remember now why I avoid it - delays! The delay going out of Poole was due to a medical emergency, so cannot place any blame on that one. However; we were also delayed on our return journey and coupled with not being given adjoining seats (we were travelling as a family of 4 with children aged 8 & 6; adjoining seats are a must)! Having said that, the facilities on-board and all of your staff were very pleasant and amenable.
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Reviewed by Ken Robinson who travelled with Condor Ferries on Condor Liberation
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"Fast crossing but..."

This boat doesn't like windy weather. The crossing was delayed by four hours, and then after an hour at sea we were informed that someone had broken her hip when wandering around, so we were turning back to Poole. No available sailing until two days later. So, four days in Guernsey rather than six. We felt that there should be more enforcement and warning to stop people wandering about in 'rough' conditions. There were ominous crashes and tinkling coming from the Duty Free Shop... Otherwise the boat is ok, reasonable seating and legroom, reasonable food (but VERY bad coffee). I would recommend Ocean Plus lounge for extra comfort, but pity they allow noisy children! Mostly helpful staff. Ran out of most menu items on return trip however. Shore facilities in Poole and St Peter Port are basic to say the least. As cyclists, there were few places to sit, and no shade. However we were waved through quickly up front when boarding finally started.
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Reviewed by Christopher who travelled with Condor Ferries on Condor Liberation
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"Condor "

I found the condor ferries a good service and direct ferries an excellent service. I got emails from direct ferries before both sailings with e-tickets, depart and check in time which was very helpful. On the day of sailing I got a text with any information regarding delays or luggage restrictions and the times that check in opened which was also really helpful. The service and website was easy to navigate and use and I would definitely use again. Condor ferries made check in easy and the ferry was clean and punctual.
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Reviewed by Angela who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey return"

Ferry both ways was on time, boarding and embarking was quick and easy, overall very good.
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Reviewed by Keith who travelled with Condor Ferries on Condor Liberation
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"Easy crossing"

Easy process to board & disembark as foot passengers Comfy seats with good panoramic view Friendly staff Time passed quickly
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Reviewed by Angela who travelled with Condor Ferries on Condor Liberation
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"Guernsey crossing"

Smooth crossing on a clean & tidy boat. Plenty of choice & bargains within duty free area. Able to step outside to take in the sea air. Useful play area for kids.
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Poole to jersey"

Good. Efficient affordable
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Reviewed by Kay who travelled with Condor Ferries on Condor Liberation
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"Bit late but it’s fault"

Ferry set off a little late 30 minutes due to waiting for incoming connecting ferry...Otherwise nice and clean and seats very comfortable..
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Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
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"Very pleasant trip"

The trip was very pleasant, 20min delayed as it had to wait for the delayed ferry from St Malo in Jersey. The only thing I wish it could improve is that I could sit with my family in the Ocean club. I was sitting by the window with a stranger and I kind of feel bad to having regularly ask the gentleman to get up for my convenience...I might go for Ocean Plus next time as they have 3 seats together. I must say the food in Ocean Club was good though, quite freshly made.
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Reviewed by Nathan who travelled with Condor Ferries on Condor Liberation
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"Smooth journey"

We had a good crossing with comfortable seats. There was a good variety of meals and snacks available and the crew were helpful. We were sitting near the sliding door and did find the draught uncomfortable as people were constantly in and out.
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Expensive ferry"

Ferry itself was ok but the price cost half of the overall holiday and that was just a basic seat. One thing that annoyed me was I got there early for the homeward bound journey and was 4th in the queue hoping to get on first and get off first however although we were first we were one of the last ones to be loaded so ended up waiting in the car for over 3 hours, NOT GOOD!!!!
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Reviewed by Alan who travelled with Condor Ferries on Condor Liberation
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"Trip to jersey"

Staff very friendly. Our ship ran late because of a passenger illness but staff kept us up to date. Air con set too high. Quite chilly.
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Reviewed by Wilma who travelled with Condor Ferries on Condor Liberation
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"Trip to Jersey"

very efficient and quick loading of us and our car the seats were comfortable, I would recommend the upgrade to a table setting which we tried to do but left it to late, the food and service was excellent.
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Reviewed by William who travelled with Condor Ferries on Condor Liberation
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"Day Trip to Guernsey"

Ship excellent, but dismayed by length of time taken to disembark. Cut a big slice off our short time there.
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Reviewed by Alice who travelled with Condor Ferries on Condor Liberation
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"Long journey "

If you need to use a ferry then I would recommend condor ferries, but if I go to Jersey again it will be on a plane as it’s such a long journey. From having to queue to check in to getting off the ferry the other side it was 7.5hrs.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Poor seating "

We payed extra to travel in ocean plus seating with a table. Intending, as a family, to sit together. Outbound journey was ok. However on the return journey the seating was fragmented with seating on different rows. This was a common theme for families/groups complaining of being separated. For adults - not the end of the world; but when you’re travelling with children will be an issue!
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Nice trip"

We had a nice trip from Guernsey to Jersey. Everything was alright.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Good service, easy journey"

Never used this ferry service before and found it all ran seamlessly on every point.
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Reviewed by Sarah who travelled with Condor Ferries on Condor Liberation
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"Great service "

Using Condor Ferries for the first time, with a wheelchair user, I was impressed by the polite, calm and helpful service received - from all staff in the port and on board. Well worth upgrading class too.
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Reviewed by Ruth who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey return. "

Checking in for our trip to Jersey was so easy and everything there after was done calmly and quickly. Even my car search by customs was done with humour! Needless to say they found nothing!! We were very lucky as the crossing was very calm, with the sun following us. It certainly fooled us as it rained the whole timewe were in Jersey! I would certainly use Condor again as well as book though Direct Ferries online as I found it extremely easy and efficient.
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Reviewed by Sonja who travelled with Condor Ferries on Condor Liberation
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"Excellent "

Great service
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Reviewed by Joanne who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey. "

I liked my trip and will be going again next year .
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Reviewed by Fiona who travelled with Condor Ferries on Condor Liberation
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"All good, except for one point"

The outward journey to Jersey was controlled by Mother Nature and as a result of the strong winds and choppy seas, we were directed back to Guernsey to disembark and re-board onto a clipper to give us better access to St. Helier port. The result was a 7-hour delay in arriving. The captain frequently kept us informed of the situation, which is a lot better than many train journeys I've had to suffer. I was allotted my seat which was close to viewing deck. This was fine until I realised that it was equally close to the smokers' corner. It probably doesn't bother many people, but to me it was stomach-turning every time the door opened and closed. I changed seats - and there were many to choose so I remedied my own situation. On the return check-in I noticed that I was allotted a seat in the same door/smoking area, so I asked to be placed elsewhere and told the man why. He said it wasn't possible and to speak to the captain about it. How exactly is it not possible? Once on board, I sorted myself out and was fine. So, if you're sensitive to smoke smells avoid seating in the 800s section.
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Reviewed by Enzo who travelled with Condor Ferries on Condor Liberation
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"Excellent"

Very nice crossing. Staff friendly and helpful and informative from start to finish. It must be hard to greet everyone with a cheery smile, but they did it.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Condor Ferries"

Both journeys were calm which we were pleased about.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"A Day's Holiday"

I had a great trip, the weather was splendid and the staff and facilities were excellent. I would particularly like to say how helpful and informative Jane was in the Perfume department of the Duty free shop. She is amazingly knowledgeable and really understands her subject!
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Reviewed by Sue Holman who travelled with Condor Ferries on Condor Liberation
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"Ferry trip"

A thoroughly good experience. Loading and off loading of the car was a seamless exercise and the seating for passengers is reserved and comfortable. Sadly the food did not reach the same high standard. Had breakfast going out but opted out of using the catering facilities coming back. Shame as otherwise a good experience.
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Reviewed by Ron who travelled with Condor Ferries on Condor Liberation
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"Condor Ferry"

Great crossing to Jersey from Poole - aided by low winds and swell - pleasant trip for whole family with car
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Reviewed by Damien who travelled with Condor Ferries on Condor Liberation
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"Good journey "

Fantastic boat enjoyable trip
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Reviewed by Roseary who travelled with Condor Ferries on Condor Liberation
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"Diabolical customer service from Direct Ferries"

The service between Poole & Guersey on 29/7 was cancelled due to adverse weather. Direct Ferries sent me a text the previous day advising of the cancellation and advising me to contact them to re-book. I was unable to contact them by ‘phone and received no response to an email. As I neded to travel to Guernsey that day I booked with Condor direct for their service from Portsmouth to Guernsey and upon arrival tried every day for a week to contact Direct Ferries by ‘phone, wihout success. Arriving at Guernsey port for the return trip yesterday, 5/8, I was advised at check in that my booking had been cancelled. Direct Ferries had not advised me of this and in order to travel home I was forced to pay for a futher single trip. I have still not had any contact from Direct Feries, despite numerous emails, and had no information regarding a refund. Even the Condor check in staff at Guernsey post said that Direct Ferries service was useless and that I should always book direct with Condor. I paid £350 for the original return trip, which has not been refunded by DF and have also had to pay over £490 for the 2 single replacement crossings. I will never use DF again nor recommend them to anyone!!!!
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Reviewed by Richard who travelled with Condor Ferries on Condor Liberation
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"Speed"

Swift
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Change of ferry"

I recently had to change the ferry I travelled to Jersey on due to unforeseen circumstances. Whilst the assistant who helped me with this change was very helpful and sorted it quickly I was also informed that I would receive a refund, this has not been so quick in coming. As of this review I am still waiting and it has been several emails and a number of phone calls and I am still without my refund. This is something direct ferries needs to resolve particularly in the current climate where people will choose other ferry services. I am sure I am not the only person who has had this problem.
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Reviewed by Luke who travelled with Condor Ferries on Condor Liberation
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"Condor Ferries excellent, but have my doubts about direct ferries."

Condor Ferries were excellent, they make no charge for changing car details, happily do it on the day when you arrive at the port, whreas direct ferries want to cahrge £35.00 for administration fees if you contact them to change the details for you, but Condor charge them nothing.
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Reviewed by James who travelled with Condor Ferries on Condor Liberation
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"guernsey/ poole harbour trip"

Excellent crossing with Condor - fast and efficient service loading and offloading the car, accomodating and helpful staff and a wonderful deck to lounge about on. Not cheap, but by far the most enjoyable way to travel! Thank you Condor.
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Reviewed by Amanda who travelled with Condor Ferries on Condor Liberation
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"Day trip - foot passenger"

Lovely, helpful cheery staff - boat was clean and well-appointed. Just needed a few more signs directing foot passengers both on embarkation and disembarkation, both at Poole and St peter Port and all would be perfect! Would recommend the trip and the crossing
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Reviewed by Susan who travelled with Condor Ferries on Condor Liberation
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"First time to Jersey"

First time on a car ferry for about 20 years. The actual trip was quite enjoyable but the on / off process was tedious and appeared to go on forever. On both the outward and return trip we were one of the first to arrive but process of loading appears to be geared to the shape and size of the car so on both occasions we were almost last to load and not the first off. Another thing I noticed was the cars are parked soo close together that families are squeezing past with all sorts of bags and rucksacks and I saw a couple of people making complaints about scratches along their cars. Once underway everything was fine and staff very accommodating and friendly. I would recommend an upgrade to Ocean Plus which is much more comfortable with its own dedicated bar and snacks with great views.
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Reviewed by Richard who travelled with Condor Ferries on Condor Liberation
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"Condor Liberation review"

Having had a rough crossing last year and a sick teenager we upgraded to ocean club which was great. Really comfortable and lovely service. Not secure though. We saw people coming in and pinching papers and magazines which was rather cheeky! The staff were all lovely and always available and helpful as was the lady in duty free.
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Reviewed by Fiona who travelled with Condor Ferries on Condor Liberation
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"Great trip "

Took our car to Guernsey. Well organised, not too much waiting. Very comfortable in Ocean Plus seating. Very smooth journey
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Reviewed by Patricia who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey"

Good crossing to Jersey, efficient and punctual. Friendly and welcoming staff. Reasonably priced general menu with a broad selection of drinks. Cooked breakfast was of a high standard although too expensive for what it was and the portion served. Given the early start we would have appreciated a discounted breakfast as part of the ticket price! I did not realise that the journey was actually Poole to Guernsey then from Guernsey to Jersey. This may seem rather obvious to the regular traveller but the extra time taken did impact on the length of the crossing and overall experience... The choice of the children's viewing was somewhat limited and the space was rather small for the number of children on the ferry. Overall for a medium-sized boat this was a good experience and a worthwhile trip. Suggestions for the future: please consider digital headsets(or WiFi capability for personal bluetooth) for catching a movie or a television series on the screens with a selection of different channels including radio stations. These could be purchased beforehand online as an add on e.g. £4.99 for a single jouney, £9.99 including internet access for the 4 hours crossing or purchased on board. Thank you for your time and consideration. Will you be asking for feedback for the return journey?!
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Reviewed by Mark K who travelled with Condor Ferries on Condor Liberation
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"Very good"

I had a lovely time and trip no complaints lovely crossing there and back 5stars 👍
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Reviewed by Barry who travelled with Condor Ferries on Condor Liberation
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"Condor Ferries"

I've travelled with Condor for many years and only experienced one homward cancellation from Jersey ,when you consider how many trips they make that's not a bad record , we always enjoy the facilities onboard and the recliner seats on the Liberation are very good our last crossing 28th july 2018 was through a patch of rough weather and thanks to the skill of Captain we arrived safely back to Poole . The only negative point is the ammount of people who take up the recliners without paying for the upgrade we had to ask people to move from our seats they did and then sat in someone else's seats .
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Amazing staff"

We had a very rough crossing recently, where 3 out of 4 of us were sick. I cannot speak highly enough about the staff aboard who went above and beyond to aid us in our hour of need. So many people were poorly and they didn’t fail to help everyone in need. They were truly wonderful and I cannot imagine having to do what they do on a daily basis. They were like mums/dads/nurses all rolled into one. Caring, compassionate, hardworking, they were all marvellous. Thank you Condor for making a horrific (vomit filled) journey tolerable!
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Condor Ferries"

Condor Ferries did an excellent job. My wife and I travelled from Poole to Guernsey, Guernsey to Jersey and Jersey to Poole. Since this was essentially a "return" journey, I was disappointed that Direct Ferries did not offer a "return" fare package. Had to pay for all journeys individually--pain in the neck making 3 different bookings. Needed some info from Direct Ferries and so called the number supplied. There were two almost inaudible and almost incomprehensible scratchy recordings as I went through the menu. Nobody EVER replied and it cost me a packet in mobile phone charges.
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Reviewed by Anthony who travelled with Condor Ferries on Condor Liberation
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"Pleasant crossing"

The ship was punctual on departure/arrival, our seats were a little difficult to find - used on board seating plan, seats comfortable if not spacious, the deck and viewing platform were clean, food and drinks expensive as expected, a pleasant crossing due to weather conditions
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Reviewed by James Smyth who travelled with Condor Ferries on Condor Liberation
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"The wonder of Condor"

15 minutes late departing but made up time. Add about 15 minutes to published journey times for actual time of embarkation. Seats fine and journey rock smooth due to sea being like a millpond. No bargains in the duty free except for cigarettes. Guernsey well worth a few days. 31/2 hours ashore too short. Staff courteous and helpful (I appreciated this being 73)
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Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
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"ferry trip"

Fairly easy to book, but initially a challenge! Crossing both ways smooth in beautiful weather, and were allocated perfect seats near viewing area; ideal as travelling with teenage granddaughter first time, who was interested in watching everything. BUT very disappointed there were no croissants by 10.00hrs ( on 09.15 ferry) . This also happened to me on a previous Portsmouth crossing! Also unable to purchase the Daily Telegraph as would not accept prepaid vouchers
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Reviewed by Jean who travelled with Condor Ferries on Condor Liberation
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"A great start to a short holiday"

We traveled by bus ( using our bus passes ) from Wimborne to Poole , a short taxi ride to the ferry terminal, efficient check in, followed by a very comfy 4 hour journey to St Helier.
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Reviewed by Martyn who travelled with Condor Ferries on Condor Liberation
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"Crossing Poole-Jersey "

Good overall experience but why be so mean with free broadband. 30 mins is too short. Would you turn the mains supply off after 30 mins? We pay enough for the crossing so this policy is ridiculous.
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Jersey Holiday"

Our recent trip went very well, impressed with the ship. I would recommend the Ocean Plus Club seat, well worth the cost and very comfortable.
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Reviewed by James who travelled with Condor Ferries on Condor Liberation
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"Jersey to Poole Fast Cat"

Most impressed all went to the time table lovely service excellent well done
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Reviewed by Jack who travelled with Condor Ferries on Condor Liberation
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"Good trips both ways"

The outward ferry was punctual and the return ferry left 10 minutes early. Both boats were clean and functional. We had reserved seats in the forward "quiet" cabin. My only, tiny criticism was the over-loud announcement by a lady saying that someone would be coming through the cabins selling ice creams. This was followed by two ladies loudly proclaiming that they were selling ice creams! What was the announcement for in that case? And all of this in the "quiet cabin!
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Reviewed by Kevin who travelled with Condor Ferries on Condor Liberation
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"Great trip from Poole to Jersey"

We had a really good ecperience on the Condor ferry to Jersey. We had the Ocean Club seats - definitely worth it!
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Reviewed by Simon who travelled with Condor Ferries on Condor Liberation
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"Good voyage shame about the car"

Booked club class ferry Jersey to Guernsey All went well and very comfortable Found out on arriving in Jersey that Hertz rental cars could not leave the island. Therefore in Guernsey had to book another car on top of the one in Jersey with extra upgraded insurance etc. Very expensive procedure. Then changed Ferry booking to foot passenger from car and two passengers with at least 48 hours notice Was refunded only £24 of a bill for £289.64. Therefore two foot passengers cost £132.82 each and a car costs £24?????????????? I don't think so Even if there was an alteration charge it was a ludicrous rip of exercise. Very disgruntled and would urge you all to be careful. Don't use Hertz and watch what you are being charged for with Direct ferries.
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Reviewed by Andreew who travelled with Condor Ferries on Condor Liberation
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"Great Journey, part of your holiday"

First time on Condor ferries and very impressed. I can only compare against the Caledonia McBrayne ferries for the islands off the west coast of Scotland and Condor are far superior
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Reviewed by Alexander Tweedie who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey - and back again"

We upgraded to Ocean plus - comfortable seating - ferry was on time, boarded easily. would definitely use again
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Reviewed by Barry who travelled with Condor Ferries on Condor Liberation
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"A wonderful experience."

Condor ferries are an excellent way to visit Jersey and guernsey.The Condo r Liberation is a beautiful ferry.
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Excellent all round "

On time , comfortable seating with lots of legroom - upgraded to club for £30, attentive / pleasant staff, speeedy entry/exit, clean toilets.
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Reviewed by Carol who travelled with Condor Ferries on Condor Liberation
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"Excellent Service"

Efficient loading system, prompt departure, comfortable journey in seats in Club section, complimentary snack, tea, coffee, juice etc. Friendly, attentive staff. Arrived on time. All good - would definitely use again.
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Trip back"

The ferry was on time, the weather was good and so the crosssing was smooth. Everything worked as clockwork, good seats, happy staff, a very pleasant crossing
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Reviewed by Colin who travelled with Condor Ferries on Condor Liberation
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"Smooth operation"

How many scooters on board?! We were very glad they were requested not to start their engines until asked, on the way back; going out that instruction was missing and the smell of fumes was not pleasant! Otherwise the whole ferry journey was smooth and the experience enjoyable....
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Reviewed by Frances who travelled with Condor Ferries on Condor Liberation
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"Excellent way to travel"

Travelling by sea is so much more comfortable than air. We had comfortable seats with plenty of room. We found the staff to be efficient and friendly. We are looking forward to our next trip to the Channel Islands.
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Reviewed by Dawn who travelled with Condor Ferries on Condor Liberation
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"A nice day out"

We booked a day trip to Guernsey for our Anniversary, the booking on line was very simple, Direct Ferries gave us the best price, even cheaper that Condor Ferries direct. the Ferry was really nice and there were some great bargains to be had, I will be using Direct Ferries again for our next trip.
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Reviewed by Lesley who travelled with Condor Ferries on Condor Liberation
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"Perfect service"

Both outbound from Poole and return from Guernsey were smooth and flawless. Both services were ahead of schedule, queues kept to an absolute minimum and loading/unloading very swift and efficient. The ship was clean and comfortable and staff friendly and efficient. I have no hesitation in recommending this ship and service.
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Getting to Jersey th easy way. "

From booking to disembarking in Jersey everything was so simple and straightforward. Always on time and very clean and much quieter than most ferry’s we have been on, we would thouroughly recommend this revive to everyone..
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"holiday heaven"

we travelled to Jersey from Poole, the outward journey was easy to book in and easy to load onto ferry, the trip was great and the onboard breakfast was very tasty when we docked at Gernsey first we were met by Dolphins in the harbour entrance. the homeward journey was just as good and the added excitement of listening to England playing Sweden in the world cup was a great climax to our holiday, thankyou everyone at Condor ferries for making this holiday great.
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Jersey sailing "

We had a great trip.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Smooth sailing"

The ferry was very well organised on loading/off-loading by the staff although the spaces between vehicles on the way out to Jersey were very tight. Generally, the ferry appeared to be well run and clean. We stayed in Club class and felt it was money well spent although we were very pushed to finish our meal before docking at Jersey simply because we appeared to have been forgotton in terms of being asked by staff if we required a meal - we did notice that several people went to get their own meals at the eaterie by duty free and came back to eat them - a problem that is quite common then?
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Enjoyable Journey"

Nice trip, with just about everything you would need on a short sea journey looking forward to my next trip.
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Reviewed by Anthony who travelled with Condor Ferries on Condor Liberation
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"Poole / Guernsey and return"

Very satisfactory and straight forward procedures.
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Reviewed by Keith who travelled with Condor Ferries on Condor Liberation
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"Excellent service to Guernsey"

We were very impressed with our recent trip to Guernsey on Condor ferries. The whole process was very easy from check-in to loading to the actual journey over to Guernsey everything was well organised and comfortable. It was very child friendly with loo’s at All the waiting areas before we boarded the ferry and a kids zone showing movies during the crossing. We will definitely be using the service again in the future.
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Reviewed by Helen who travelled with Condor Ferries on Condor Liberation
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"Trip to Guernsey"

Like to say worth money for day trip .. But not enough staff at guernsey terminal to help .. Little terminal to ships goin out within half Hour of each other.. And people sat in places on right that needed go oit left door.. So lots pushing about in very hot weather.. So not good really...
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Too much air conditioning. We had to get rugs from the car. A waste of energy to cool everywhere so "

As above, too cold to be comfortable.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Jersey trip"

Loved the ocean club seating
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"Great Day out"

Happy to write this a great day out 3 hours to arrive at Guernsey , time to have a quick look around and a long lunch there.
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Reviewed by Alan who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey and back!"

We traveled with a car for a short break - what a lovely experience ! Staff very friendly and helpful, facilities clean. Would highly recommend .
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Nice cabin"

Was good to book a cabin in the day time for just a little extra thank you had a good sleep and a shower
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Reviewed by Kim who travelled with Condor Ferries on Condor Liberation
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"Condor Ferry:Poole to Jersey June 2018"

A lot better than the old fleet of condor ferries. More room,better seating layout and smoother journey Definitely worth trying them out if you've got sea legs.
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"very good"

excellent service
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"crossing"

very good
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Reviewed by Matthew who travelled with Condor Ferries on Condor Liberation
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"Surprisingly Efficient "

Wow, for first time ferry travelers we couldn't believe how well organised the whole event was, from boarding and disembarking in our car to the catering and duty free shop! The staff are extremely efficient, well trained and keep the place ship shape with little fuss. Great service!
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Reviewed by Anthea who travelled with Condor Ferries on Condor Liberation
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"Condor ferries"

We would like to say that overall the journey to and from Jersey with Condor ferries was a pleasure apart from the Cabin Supervisor on the way back was very rude and abrupt with not only ourselves. When we arrived for the journey back I asked if there was a chance that as there were three of us could we sit together as it would mean my sister sitting on her own we they kindly did on the outward journey. The lady in charge of seating (we did not get her name and she removed her badge by the end of the journey) became very defencive and said that if she did seat us together and someone who came on at Guernsey complained then that would not be her fault and move if we wanted. After she spoke to us that way we did not sit together and another hostess came to re-explain the situation but in a better format. The whole journey was tainted by the Supervisors attitude which was a shame after a lovely outward journey.
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Reviewed by Lynn who travelled with Condor Ferries on Condor Liberation
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"Trip to Jersey"

Ship itself and services on board brilliant but the ship left very late and did not enjoy waiting so long
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"Condor liberation"

Wish I’d of taken travel sickness tablets to sail out, coming home was much better I spent 75% of my time on the top deck admiring the stunning views
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Reviewed by Kat who travelled with Condor Ferries on Condor Liberation
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"Trip to Guernsey"

Very good.
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Reviewed by Thomas who travelled with Condor Ferries on Condor Liberation
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"Avoid certain seats"

Took this service to Jersey for on Poole for the first time. Had gone standard and knew nothing of the ships layout. Points to note seats are allocated and as such you could fall unlucky and be placed as I was in the directed path of the aircon units. (Outward bound). It was like being sat in a freezing breeze for four hours and induced a summer cold. The return leg was a better positioned seat away from the down drought but ended up sat amongst a geriatric booze cruise to Guernsey and back. They were obviously the worse for drink and could not keep their thoughts or language to themselves. Not so much an issue for me but felt for the young couple and child in front who were forced to find somewhere else to locate themselves. I stood outside for the last hour of the journey. The point is if you want to avoid these issues book upgraded and if you can research seating against air cons to avoid this issue.
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Reviewed by Sean who travelled with Condor Ferries on Condor Liberation
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"Rowdy and Drunk "

Trip back to poole spoiled by Group of men with to much to drink, talking very loud and standing in a position to prevent passengers from Moving safely around them. No crew spoke to then! but passengers did. Some went by roundabout route to reach the services they needed to avoid them.
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Reviewed by Martyn who travelled with Condor Ferries on Condor Liberation
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"Business trip"

First time trip to Gurensey. Booked the club lounge seat so i could take advantage of the comfy seats etc. Unfortunately I was not blown away and would not book this again. I found some of the staff quite rude and very unhelpful. Service was very slow. Ferry was very good though. If I travel again on this ferry I would not book the club loung seat as you do not need it.
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Reviewed by Kevin who travelled with Condor Ferries on Condor Liberation
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"Costly Sail"

We booked to travel with Condor ferries from Poole to Guernsey. We chose Liberation as this had a sail time of 3 hours which suited us as we were travelling with our family pet, a Jack Russell. We didn't want any extra travel time for this reason. We had booked our trip about 2 months before intending to sail out on the Monday and return 1 week later. We had booked our accommodation accordingly. About 3 weeks before we travelled, Condor ferries notified us that due to urgent maintenance/ repair, Liberation would be in dock on the day we were to return. We were offered alternate sailings but this involved much longer sailing times and so we were left with no alternative but to rebook the next sailing of Liberation which was two days later than was intended and meant we had to find an extra two nights accommodation at extra cost. There was no offer of any compensation to us for the inconvenience that this cancellation had caused us. Very poor from Condor ferries.
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Reviewed by Brian Smith who travelled with Condor Ferries on Condor Liberation
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"Condor Liberation"

A very pleasant way to travel from uk to Jersey, comfortable well organised would certainly consider travelling again with this company
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Reviewed by Roy who travelled with Condor Ferries on Condor Liberation
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"Disabled customers"

The service received from Condor Ferries was excellent. My partner who has difficulty walking was given so much help. Our car was aligned with the lift, a wheelchair provided and individuall help by a member of staff. Cannot fault service.
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Reviewed by Maureen Ward who travelled with Condor Ferries on Condor Liberation
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"Long journey."

Wasn't expecting the journey to take so long as it showed as a crossing of 4hr.40mins. In actual time it took 5hrs 30mins. Where we were placed on the car deck the car was boxed in and we found it very difficult to get to.
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Reviewed by Terence who travelled with Condor Ferries on Condor Liberation
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"Good Crossing"

We had a fairly smooth crossing both ways, the ferry was on time on both occasions. We had booked seats which were comfortable, but unruly children not controlled by parents on the way out were most annoying. Food and drink were OK. The Ferry claimed to be the best Duty Free Ferry Line in UK, however their prices were no better than a standard Supermarket in the UK!
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Review"

Relaxed and enjoyable journey and great way to start and end a short break to Guernsey. Food was both good quaking and reasonably priced.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Good service"

Service from Condor was very good. So much so, that I wished that I had booked direct with them, as I encountered a lot problems with Direct Ferries when I tried to amend my booking.
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Reviewed by George P who travelled with Condor Ferries on Condor Liberation
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"Great Trip"

We traveled on the Condor Ferry, it was on time both ways & very well organised, we couldn’t fault it, Shame we couldn’t take our Dog as we wanted to go as a foot passenger so sadly had to leave him behind:( taking him would have been perfect!
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Reviewed by Dawn who travelled with Condor Ferries on Condor Liberation
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"An easy trip"

Used Condor Ferries for the first time to travel from Poole to Guernsey. Very easy and luckily the weather meant a very smooth crossing. Return a week later was just as good. Only problem was I found it impossible to open the ticket either on phone or laptop. Was OK as original paperwork was enough. Would certainly use again
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Reviewed by Ian who travelled with Condor Ferries on Condor Liberation
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"Great... but!!!"

The cleanest ferry I have ever been on! We upgraded to Ocean Plus but it’s very annoying not being able to pick our seats, both times we had rear facing seats!! Also the food and drink very expensive! £3.10 for machine coffee and £8.95 for pre formed fish, ok it was in a pretty box but the fish was not pleasant! I have a photo!! If you travel bring your own food and drink!!!
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Reviewed by Carolyn who travelled with Condor Ferries on Condor Liberation
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"Supprising excellent staff"

This was my first trip to Guernsey, but I am no stranger to Ferries. I was in Club, which is very nice and the staff were excellent, however the 4 Club seats by the entrance to where the food and coffees come from is noisy, three hours of coffee cups and dishwashers being emptied was a bit much, I was seated around the other side on the return journey and that was perfect. you should do something about that. The whole ferry was also very clean. Couldn't fault the service.
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Reviewed by Scott who travelled with Condor Ferries on Condor Liberation
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"Very pleased"

Very pleased with the facilities and food available. Only downside was the metal armrest between chairs was very uncomfortable and would be better if it was covered in softer material or could lift up. We had much better seats on the way back which made all the difference to our journey.
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Reviewed by Natasha who travelled with Condor Ferries on Condor Liberation
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"Ferry to Jersey"

Very good experience excellent facilities and friendly staff A plus.
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Reviewed by Colin Radnedge who travelled with Condor Ferries on Condor Liberation
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"Poole to Guernsey ferry 3/8 June 2018"

When I booked this trip I assumed that I was booking direct with Condor ferries because I wanted to park alongside the ferry terminal in Poole and I would be able to park my car next to the ferry terminal. However I’ve booked car parking with Britannia parking, in Poole Quay which was about half a mile away and was a mistake. I had to take a taxi to find the car park and then on return another taxi to go and fetch my car back to the Condor terminal. I am not blaming Condor nor Britannia Parking but the whole episode for an 80 -year-old with two very heavy bags was most uncomfortable and frustrating. Both journeys to and from Guernsey on the ferry were excellent
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Reviewed by 'Dr Barry Cripps' who travelled with Condor Ferries on Condor Liberation
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"Motorcycle travel"

Very impressed with the attention to loading and strapping bike down. Good solid wheel chocks and care taken by loading staff. HOWEVER - once on board and found our seats, there was absolutely nowhere to put helmets, jackets , bags apart from in the aisle, where they would be a trip hazard and a risk of expensive gear getting kicked/damaged. Spend the majority of the crossing with 2 helmets on the floor by my feet which left very little leg room, and other gear on my lap. Not a comfortable experience and not one I wish to repeat. Condor - please consider providing some storage for motorcyclists gear.
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Reviewed by Gillian who travelled with Condor Ferries on Condor Liberation
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"very enjoyable"

nice fast crossing great scenery coming in to Jersey
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Poor seating arrangement."

As a lone traveller on a 4.5 hour journey, I found it irritating that I was seated with a young family in a 6 seat area when there were other seats available. That said, once I asked to be moved to somewhere else this was done swiftly.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"stress free travel"

Enjoyed the Condor service as hassle free efficient systems for: booking, checking-in, boarding and off- loading. Given allocated nice seats, great selection and duty free and adequate cafe so able to grab a costa coffee and snacks. Great views too!
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Reviewed by Theresa who travelled with Condor Ferries on Condor Liberation
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"Journey from Poole "

Just travelled on Condor Liberation from Poole to Guernsey then after our break away back again from Guernsey to Poole. Excellent service, pleasant seating . Very organised with e mail of Boarding passes , quick and easy .
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Reviewed by Audrey who travelled with Condor Ferries on Condor Liberation
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"Review"

It’s unfortunate that it is not permitted to bring your dog into the lounge area. We were unable to bring our dog as we would not feel happy to leave him alone in the car for such a long period of time. I appreciate that not all people like doge but surely an area could be made available for people travelling with dogs. The Isle of Wight ferries manage this quite happily.
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"Wonderful trip"

Can not fault the service on our two way trip.
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Reviewed by Laura who travelled with Condor Ferries on Condor Liberation
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"Wheelchair user"

The staff were very helpful with regard to the positioning of the car to allow me access and in getting me to and from the passenger deck. Seats are assigned on an apparently random basis and doesn't take account that a wheelchair doesn't need a seat. It would be useful for there to be a wheelchair space adjacent to a seat for the carer/ companion. It was difficult trying to find a place to sit in the wheelchair to comfortably eat a meal without blocking an aisle. Otherwise it was a very enjoyable journey.
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"No title"

Very pleasant staff, punctual trips, food reasonable, but a ridiculous WIFI service, like beginners, so out of touch!
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"The ship guernsey poole"

The experience on the ship outstanding facilities excellent plus
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Reviewed by Geoff who travelled with Condor Ferries on Condor Liberation
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"Fast and comfortable "

Fast and comfortable crossing with a quick turn around getting the cars on and off.
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Condor liberation review "

Found this ship to be a pleasure to be on with great facilities and easy access to all areas.
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Reviewed by Jessica who travelled with Condor Ferries on Condor Liberation
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"travel to guernsey"

very good service
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"Guernsey Trip."

We enjoyed the adventure with our car in calm seas and everything went as we had hoped. Club Seats were excellent and well worth the extra costs.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Great way to Travel "

A great fast, comfort ,way to travel.First time on the ferry.We had a bit of trouble finding our seat, as we didn't know what to do, but a very pleasant journey.
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Reviewed by Ian who travelled with Condor Ferries on Condor Liberation
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"Return trip from Poole to guernsey"

It was a great experience. The staff We’re friendly and very helpful. I would like to get a receipt for my payment for my expenses please
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Reviewed by Dean who travelled with Condor Ferries on Condor Liberation
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"Trip to Guernsey "

The ship was clean and the crew was helpful,it was on time. Designated seats was made in much easier no hunting around to find a seat 💺
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Reviewed by Derek who travelled with Condor Ferries on Condor Liberation
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"Guernsey trip"

Excellent trip. Well done Condor.
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Reviewed by Gwen who travelled with Condor Ferries on Condor Liberation
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"Guernsey trip."

Excellent journey. Informative information from the Captain and staff.
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Reviewed by Terry who travelled with Condor Ferries on Condor Liberation
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"air conditioning"

Everything was well organised but environment was so cold cause of the air conditioning especially on the way ack from Jersey to Poole.
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Reviewed by Olcay who travelled with Condor Ferries on Condor Liberation
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"Pool to Jersey "

Clean and spacious. Plenty of food facilities. Friendly professional staff. Would of liked more selection in the duty free and provide alternative milks like soya or almond. Will definitely travel on condour again.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Quality staff "

Two trips to and from Jersey this week and both times our travelling companions needed ship assistance .... provided very competently by the ferry staff . Staff were friendly and helpful and it’s obvious that there is a good staff training programme in place .
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Reviewed by Mary Harris who travelled with Condor Ferries on Condor Liberation
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"a good trip"

a very pleasent sailing experience
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Reviewed by Nicholas who travelled with Condor Ferries on Condor Liberation
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"Trip to Jersey "

Our journey out was a bit choppy but. staff were fantastic helping those passengers who felt seasick.Our return complete contrast-sunshine and calm seas. Ferry was very clean inc toilets.Very efficient embarkyand disembarking.Good communication via email apart from required time to be at Jersey terminal.All staff friendly and helpful.Will be recommending to all friends and I shall never fly to Jersey again
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Reviewed by Christina who travelled with Condor Ferries on Condor Liberation
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"Staff were so helpful "

Travelled from Poole to jersey with 2 young children. So easy. Staff were very helpful, great food on board not too expensive
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Reviewed by Sara who travelled with Condor Ferries on Condor Liberation
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"Ferries Poole to Jersey"

The journey outwards was fraught as the time was changed from 11:00 to 10:00 and to get to the port from S Wales was a nightmare. We also had to change boats in Guernsey which did not help. The return journey was uneventful - but it does not pay to arrive early as then you are last off the boat at Poole. On the good side the food is above average and the duty free shop excellent.
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Well run"

I know that Condor has had problems in the past but sailing to and fro from Poole to Jersey recently was no trouble at all. The ferry was well run, clean and the staff efficient. The Ocean plus section of the craft is very well designed and a pleasure to sail in. We were sailing out of term and peak holiday time so that made a difference too.
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Reviewed by Susan who travelled with Condor Ferries on Condor Liberation
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"Jersey - Poole "

After terrible weather conditions, sea calmed down and a very pleasant trip across from Jersey to Poole. Bit of a wait getting off but otherwise a good experience.
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Reviewed by Janine who travelled with Condor Ferries on Condor Liberation
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"First sailing from Jersey to Poole"

This was our first time travelling from Jersey to Poole. We had our dog travelling with us which made me a little apprehensive as with regard to the time he would spend in the car. The staff were extremely helpful and reassuring re my anxieties and he was absolutely fine - quite the sailor now. I was impressed with the Liberation. Exceptionally clean and all staff helpful and welcoming. There was a slight delay on arriving in Poole but this was in relation to docking compliances with another vessel. The captain kept us well informed and we ran just a little over time. Thank you
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Reviewed by Thomas who travelled with Condor Ferries on Condor Liberation
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"On time and helpful staff"

The crossings were on time and on the return leg we were offered an upgrade free of charge which was very generous. I would use this ferry service again
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Reviewed by Diane who travelled with Condor Ferries on Condor Liberation
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"Well worth the money"

Poor cooked food.
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Reviewed by Gerald who travelled with Condor Ferries on Condor Liberation
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"Poole to Guernsey return."

Fortunately had a fairly smooth crossing both ways. Staff attentive and available to help. Good cleanliness. Catering not applicable to us.
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Too cold for comfort"

Even on a calm sea the Oceon Plus seating area was so cold. So unfair that car passengers allowed on and off first. Only one lift for wheelchairs and no lift for anyone with bad knees etc.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Lovely staff and great trip "

We travelled to Guernsey from Poole in the Easter holidays, I travelled with my disabled mum and my two daughters, the staff in both journeys were very friendly and helpful, the duty free shop had a few bargains and quite alot of choice and the food on board was good quality, well worth paying the extra for the lounge seats too
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Reviewed by Sharon who travelled with Condor Ferries on Condor Liberation
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"ferry to jersey"

the ferry I travelled on was well managed and organised. it left on time, and stayed on schedule throughout. the staff on the car deck were very helpful, hot food was available should you need it, and all staff I had contact with were polite and helpful.
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Reviewed by Elizabeth%20a who travelled with Condor Ferries on Condor Liberation
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"Excellent trip"

We travelled to and from Guernsey on the Condor Liberation. The whole process was stress free and very relaxed. The staff were very professional and efficient. It was pretty rocky on the outward journey and a number of people were ill but the crew were obviously used to it and everything cleaned promptly.
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Reviewed by Nicki who travelled with Condor Ferries on Condor Liberation
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"Ferry Crossing"

Our outward ferry to Guernsey unfortunately was delayed and then re routed to Jersey, so a 3 hour ferry journey became 6 hours! This was due to adverse weather and high winds. The journey was quite rocky for the first part. Efficient 3 hour return journey back to Poole.
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Reviewed by Rose who travelled with Condor Ferries on Condor Liberation
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"Great service"

Fantastic service. The children were seasick and the staff were really helpful.
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Reviewed by Jennifer who travelled with Condor Ferries on Condor Liberation
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"Guernsey POOLE"

Easy to board, friendly directing staff, seat comfortable, and weather good
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Reviewed by Gerrit who travelled with Condor Ferries on Condor Liberation
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"mal de mer"

Unfortunately because of a sea swell we didnt have the best of journeys ,my wife and many other passengers were quite ill,but we would like to praise the staff who did an excellent job caring for us in very difficult circumstances .Well done and thank you all once again.
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Reviewed by Malcolm who travelled with Condor Ferries on Condor Liberation
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"Courteous and efficient service."

Although our trip home was delayed by 24 hours due to the bad weather the service was courteous and efficient.
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Reviewed by Anthony who travelled with Condor Ferries on Condor Liberation
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"Direct Ferries the best. Condor , mmmm nasty"

I live in the Channel Islands and have a need to drive to the U.K. from time to time. Direct ferries allow me far more flexibility than the operator does. Although the staff are great at Condor some competition is desperately needed. My last return trip was near £400 for the 180 mile round trip. Each leg started one day and finished the next. Even New Zealand does not take 4 days to go to and come back from! In our return the Condor Liberation arrived in St Peter Port harbour 30 minutes early. We then spent 30 minutes bobbing about before going to Jersey where we had to spend the night at our own expense. I sincerely hope they go bust with all the Directors going to prison. Direct Ferries are being let down by a company without competition and I feel sorry for them as they are a great experience !
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Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
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"Quick easy journey"

The journey time was quick and easy. There were adequate facilities on the ship. It was a pleasant way to arrive in Guernsey
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Reviewed by Alison who travelled with Condor Ferries on Condor Liberation
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"Guernsey by Condor Liberation"

Friendly staff , spotlessly clean ship but the worst breakfast we've ever had, my advice is take your own or eat before you leave.
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Reviewed by Rob who travelled with Condor Ferries on Condor Liberation
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"Booking incorrect "

I booked out on 12 Feb & back on 16 Feb. The confirmation said back on the 12 Feb. Unfortunately I didn’t check the confirmation. Had then to rebook for 16 which cost a further £120. Not a good experience!!
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Reviewed by Ed who travelled with Condor Ferries on Condor Liberation
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"Journey satisfaction"

Disembarking gets delayed hence keep an hour for onward journey to Paris connection.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Ferry crossing "

Was disappointed with staff reaction on reception ,when asked if we could use reclining chairs on front of boat as we were six hours delay and it became an overnight crossing we were told we would have to pay for an upgrade .there were 90% of seats empty the rest were staff having a jolly ,as the boat was about a quarter full I think this is not giving customers satisfaction as you asked for a feedback these are my comments . Mr & Mrs Hedley
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"Poor experience "

Ferry cancelled few times and due to that we had to extend out hotel and exoenses and spend extra money that we had no plan of doing.
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Reviewed by Dilwar who travelled with Condor Ferries on Condor Liberation
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"Comfortable"

A very smooth outward crossing was great - my return was cancelled by a day which was handled superbly and managed to return on the only sailing that week which although very full was fine. My only criticism would be they’d run out of my first choice of sandwich!!
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Reviewed by Clare who travelled with Condor Ferries on Condor Liberation
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"Easy trip"

Nice ferry. Particularly enjoyed standing out side on the top. Very smooth. All went to plan.
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Reviewed by Sarah who travelled with Condor Ferries on Condor Liberation
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"Guernsey by Condor Liberation"

Directferries have an easy to use website that allowed us to make a last minute booking, the Liberation was a quick & easy way to cross the channel
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Condor Liberation "

Unable to rate this vessel as my crossing was cancelled due to Storm Brian. Unable to transfer to Clipper as boat was full. Managed to sail the following day on the Clipper. Crossing was rough, but the boat was comfortable. Great breakfast (full English) on board. Return crossing was booked for Liberation, but due to technical problems this vessel wasn’t available for the crossing. I transferred onto the Rapide for an excellent smooth crossing back to Poole. Overall the service from Condor was good, but cannot comment on the Liberation as I still haven’t sailed on her yet. Booked again for Easter, so fingers crossed! My ratings are for the two other boats that I used.
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"weekend visit to Guernsey"

We wanted to visit a friend, take a dog and do some shopping. Because dogs can only stay in the car, we could only use 'rapide' service. Unfortunately one of the ferries was out of action and our itinerary was changed at very short notice - so sailed Friday afternoon - loosing an afternoon in Guernsey and we came back at 11 am - so no morning mooch round the island on Monday morning! Effectively - we lost a day!
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Reviewed by Laureen who travelled with Condor Ferries on Condor Liberation
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"First time traveller"

Although nervous and travelling with a car sick girlfriend we had a wonderful trip to and from Jersey. We stayed outside at the back for the entire trip apart from refreshments etc and didn't have a problem with the motion or facilities. Great staff and ques very small so in and out for coffee very quickly. We had the final part of Hurricane Ophelia on our trip back to Poole and I can safely say the people who we were travelling with are normally poorly but they joined us outside and felt great. I thoroughly recommend the trip and both Jersey and Guernsey are well worth a visit via this Ferry. Well done all and keep up the good work. We will upgrade next time and see how it goes!
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"Unreliable and inefficient"

Outward journey to Jersey on 28/10/17 delayed by almost an hour due to "running in" a new engine component. Return journey on 2/10/17 cancelled by text message at 09.00, advised to consult website for further information. However no information available either on website (which continued to say"All sailings as scheduled") or phone line (recorded message saying "Consult our website") . Information finally published on website at 10.18, by which time we had had to check out of our hotel and journey by public transport with luggage to ferry port to find out what was happening. Rebooked on ferry the following afternoon (which meant my husband missed a long-awaited hospital appointment). Condor booked us accommodation for that night and a taxi ride to and from the new hotel. However later that afternoon, plans were changed by text yet again, we were to go by ferry to Guernsey in the morning (checking in at 08.00, which meant a change of taxi time, which Condor informed me I would have to do myself), then get off the ferry and wait 4hours in Guernsey, before reboardingThe Liberation to Poole at half speed because of another engine fault. A cursory apology was all we received for this appalling and cavalier treatment of people's arrangements and lives. During the 4 days on the islands, we heard nothing but bad news about this boat, in fact its' local nickname is The LAMENTATION. We have since written to Condor and sent in a claim for an extra day's car parking in Poole, but have received no response to date. I can only assume that Condor are struggling to cope with an avalanche of complaints.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Best ferry I have ever travelled on"

Travelled Poole to Jersey with a nice little stopover in Guernsey. The ferry was immaculate and so clean, lovely staff and facilities. The food provided was first class and a wide top deck with clear views. Rough crossing out so many were sick but I stayed outside the whole way on the seats provided and it was great, coming back totally calm with regular updates from the captain. Good value price and can't fault it in any way....
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Reviewed by Vanessa who travelled with Condor Ferries on Condor Liberation
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"Stay clear of Liberation Pie"

Only thing to complain about was the quality of the food, in particular the 'Liberation Pie' which should be re-named 'Pre-Liberation Pie' judging by the contents which were 'interesting but difficult to digest' to say the least.
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Reviewed by Albert who travelled with Condor Ferries on Condor Liberation
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"Worst company ever"

Condor ferries, a company one has to go with because there is literally no other option. If I didn't need my car, I'd fly or even swim the Channel myself! The issue? This 'new' ferry they bought doesn't work. There was probably a reason it was sitting in dry docks for almost a decade before they purchased it. I have never had a crossing without there being some kind of issue. Ferry was very late, later ferry needs slower winds to be able to dock. Engines were broken again meaning we were running at half power meaning I was late again. I had to cancel one trip because it meant waiting in Guernsey for 7 hours and having to have my car freighted over the following day!!! Abismal service with no compensation because Islands have no choice but to use it. I'd rather pay double to another company that works. Staff are lovely may I add, the poor service is down to a awful company with poor values.
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Reviewed by Abbigale who travelled with Condor Ferries on Condor Liberation
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"An effortless trip"

Living close to Poole, we decided to use the ferry rather than fly. The combination of airport parking, luggage premiums on flights and hiring a car meant that using the ferry was both cheaper and easier than flying. Out only complaint was that our car was almost the last to leave the ferry returning to Poole which meant that we had to wait nearly 1/2 hour before disembarking.
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Reviewed by Barry Gibbs who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey "

This is the first time we've been on a ferry for a long time & have to say,Condor were " spot on". Efficient, sailing on time both ways, nice,clean & comfortable ferry with good facilities,would use them again without doubt .
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Condor Ferry Trip"

No complaints well run ship, comfortable seating ,well organized loading and unloading ,helpful staff.
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Reviewed by Thomas who travelled with Condor Ferries on Condor Liberation
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"Ferry trip"

Very good service and facilities. My only comment is that to come out from the boat in Poole took 30min when walking but in Guernsey was easy as we crossed the ramp outside.... Time is important after a long trip.
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Reviewed by Laura who travelled with Condor Ferries on Condor Liberation
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"Condor Poole Jersey "

Quick check in easy trip to Jersey
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Reviewed by Judy who travelled with Condor Ferries on Condor Liberation
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"Return Condor to Jersey"

seamless and smooth crossing and on time which in itself is unusual.
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"Comfortable journey"

A great trip both ways. The breakfast on the way over was fab. In general the food is good and the staff are helpful.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Smooth sailing"

Having had one or two choppy crossings ( not from Poole) were more than pleasantly surprised. The organisation and slickness of operation was impressive. Cabin was comfortable. Plenty of space. Facilities impressive toilets (important) clean. Staff helpful and seemed to enjoy their role. A good way to travel Would recommend on several levels. thank you
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Reviewed by Phillip who travelled with Condor Ferries on Condor Liberation
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"Nice trip "

Nice tidy vessel,with plenty of comfortable seats many with great views. Food readily available and of good quality.
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Reviewed by Keith who travelled with Condor Ferries on Condor Liberation
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"As expected"

Ferry was delayed however an informative notice was emailed. Once on board crew were well organised and seats were ideal.
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Reviewed by Steve who travelled with Condor Ferries on Condor Liberation
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"Comfortable journey"

I am disabled with moderate walking difficulties. The staff were extremely attentive and accommodating.Comfortable and calm crossing. I feel very strongly that one disabled toilet is not enough for about 900 people, when shared with baby changing facilities. A separate baby changing room needs to be made available, as there was a very high demand for these facilities.
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Reviewed by Lois who travelled with Condor Ferries on Condor Liberation
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"smooth crossing "

excellent crossing ,crew and staff were very polite and helpful aboard ship and at ferry terminals the liberation was a really clean and comfortable vessel food was a little expensive but very nice would definetly travel with them again !!!!
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Reviewed by Joseph who travelled with Condor Ferries on Condor Liberation
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"Holiday August 2017 "

I originally booked my ferry in about febuary or thereabouts ..However when I had to change my car details as I had purchased a new one 4 months before I travelled ..I was told as I went into the next catogary length wise I could not be fitted on the ferry either way . I was somewhat distraught as I had paid for my camping and hotel in full (when I had originally booked the ferry ) ..a sum of approx £1000 and £600 I would not have been able to claim back . Then after a tense 5 minutes a place "appeared" in the next days crossing so I was charged approx £125 extra for this ! Plus admin fees ...then as luck would have it a place appeared on my original crossing to come back so I would in effect only lose one day of my holiday and was "just" the £125 out of pocket ..and £12.50 rebooking fee ... I have used direct ferries before ..and condor ferries and although they appeared cheaper ..when I have had to change car details ,days ,or persons travelling I have only ever been charged £10-£30 by condor when booked direct with them ..so in theory direct ferries turned out much dearer for me i travel regularly to Jersey and will book condor direct next time as I feel the customer service is not good at direct ferries and a total rip off £125 for about an extra foot in length is somewhat extreme ! . Condor ferries did a good job with the crossing over as it was very rough and they were very attentive to the needs of many seasick passengers . We came back slower on an engine that had lost power docking at Guernsey was longer than expected and then didn't set onto the road to travel home until an hour after docking because of customs and volume of traffic which is like a free for all..so we arrived home about 2 hours behind schedule. As this service and the ferry from Portsmouth are the only two daily services to the island there is not much choice really apart from flying
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Reviewed by Dionne who travelled with Condor Ferries on Condor Liberation
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"A Life On The Ocean Wave"

Nothing worth complaining about that I could see.
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Reviewed by Guy who travelled with Condor Ferries on Condor Liberation
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"Trip to Jersey 12/8/17 -15/817"

The boarding of the ship at both ends was handled very efficiently and we knew exactly what we had to do and when. (We were foot passengers so we did not experience taking a car on and off the ferry). On board the ship we found our seats very easily and they were comfortable. I enjoyed the viewing deck, especially on the way back as we were able to view pretty much all the islands as we passed by. The staff were excellent and the food was good value. The captains addresses were cheerful and reassuring and the boat was on time on both sailings, The only issue, which I accept was not in your remit, was that on our return to Poole, we had to queue up for over half an hour to pay for our car parking as only one ticket machine was available to use (There were only two anyway!) If I were you, I would make strong representations to PHC that this is unacceptable. It would be a shame if your good reputation was tarnished by the incompetence and lack of investment by PHC.
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Reviewed by Rory who travelled with Condor Ferries on Condor Liberation
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"Best way to travel "

I am from Canada and took this means of transportation for the first time - BEST way to travel by far!!!! Little lines, relaxed atmosphere, friendly and helpful staff and great service aboard! Unlike trains or planes you can walk around, walk OUTside, clean and large bathrooms - what else can you ask for?
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Reviewed by Tinka who travelled with Condor Ferries on Condor Liberation
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"Happy customer"

We have travelled with Condor ferries several times and found them to be well managed ,with excellent staff particularly on the car deck.We always pay to upgrade our seats as we have long legs and enjoy a little more space when sitting.We find the food poor ,very dry and bland.This is not the case in Club Class.Mostly our ferry has been on time leaving the port but due to taking longer to board the cars in Guernsey our arrival times to Poole have been delayed by up to one hour.This has a knock on effect as we have a four hour journey up to the Midlands,resulting in a long ,dark drive home.Overall we have been happy with the service we have received.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"The Jersey to Poole Ferry"

Everything was fine about the trip... it was disappointing to be a late but the service was completely full and loading took longer than was planned and the tides were against. But the thing that really spoiled the trip was the air conditioning in the Club Lounge failing. It is really unpleasant to be sweating as you merely sit in your seat.
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Reviewed by Mark who travelled with Condor Ferries on Condor Liberation
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"Break Away"

Friendly staff, clean facilities and a pleasent journey. Allowed to check on our dog mid journey which was a blessing. Compaired to the old mail boat crossing which was noisy and had to take 12 plus hours sometimes the Condor was excellent.
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Reviewed by Keith who travelled with Condor Ferries on Condor Liberation
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"Quick and on time"

I said to and from Guernsey and Poole in August. Both sailings were on time, smooth and disembarkation was fast. On the return saying I was on the dock driving away before arrival time. On board the ship was clean and though busy, there was still plenty of room. I didn't try any food but it looked good and the Costa coffee was good.
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Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
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"delayed ferry"

appreciate that you must have many claims to view but I have had no response to my claim I sent to you on august 8th
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Reviewed by Robin who travelled with Condor Ferries on Condor Liberation
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"A Trip To Guernsey"

My trip was completely trouble free with online booking very easy to use. Boarding and alighting was well organised. The trip itself was comfortable and the crew very friendly and efficient.
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Reviewed by Chris who travelled with Condor Ferries on Condor Liberation
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"My Journey on Ferry"

The only problem we had was on are return journey as the ferry was delayed. Otherwise it was all fine
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Reviewed by William who travelled with Condor Ferries on Condor Liberation
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"Condor ferry"

Very enjoyable.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Better late than never!"

I have done this crossing four times. Chosen for the speed of crossing and no other reason. Probably won't use again as the punctuality problems impacted negatively on my short holiday and cost me an extra £120 in accommodation
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Reviewed by Mark who travelled with Condor Ferries on Condor Liberation
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"One of the worst days of my life"

We were meant to leave to Jersey from Poole, the night before at 10.30 we were told the ferry had been cancelled, we were told we could catch the ferry from Portsmouth in the morning without taking our cars. There were 10 of us in three cars going to a Wedding. One of the people travelling was pregnant. We spent 12 hours on a uncomfortable ferry. it was an experience that I would not want to ever do again.
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Reviewed by Paul who travelled with Condor Ferries on Condor Liberation
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"Holiday to Jersey"

Comfortable journey. Very helpful staff. Good food options. Well stocked shop. Overall a good trip. Lift was broken for a while which delayed our exit from the ship.
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Reviewed by Ceri who travelled with Condor Ferries on Condor Liberation
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"Seating"

I think it is a pity that when you book your trip early - we booked ours last October - that you do not have the opportunity to choose your seat! We had no view on either of our journeys.
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"Good Experience"

Nice comfortable journey, ferry left on time and arrived slightly before schedule time. The only snag is not being able to have a drink or go to the loo once you have checked in at Guernsey. Sometimes the wait after checking in and boarding can be quite long. FAcilities on board the ferry are very good - nice Duty Free shop, comfortable seats. I'm not sure that the £10 hike on the premier seating is worth it though - to get the panoramic view. If you sit in the standard seating rows you can get a good view anyway - not that there is much to see apart from dull grey water most of the time. Another annoyance was not getting a full range of dishes available on board. Once a dish ran out, you had to choose something else.
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Reviewed by Bel who travelled with Condor Ferries on Condor Liberation
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"great time"

This was our first time on a ferry with our dogs, the staff were so good in letting us make sure they were alright halfway through the journey, they were fine ,sound asleep in fact. The food was good and our seats were comfortable, upgrades were available, but we did not take up the offer as we were happy where we were. The staff were amazing and so friendly ,and they were just as good on the return trip. We must mention the lady who checked us in at Poole ,who made sure we had good seats, for easy access to the dogs should we need to visit them . Brilliant service.
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Reviewed by Susan who travelled with Condor Ferries on Condor Liberation
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"Absolutely disgusting behaviour of direct ferries I'd highly recommend that you should book it with "

What a joke direct ferries ate when I was visiting family Imembers jersey I rang up day to see with direct ferries how much would it be to cancel myself and never to take myself off the return trip then as I'm discussing the choice with my frinds as I returned to my phone call I was on hold and shortly after that it hanged up and to my shook and surprise I found out the next morning by email that she had removed me from the booking entirely without any of my confrontation not once did I mention that I wanted to be removed only to find out if it'd be worth it Which it wasn't as they where only going to refund me £39 put of £117 and then she said she would take £30 for the cancellation so I was like there would be no point to cancel the MAKE SURE DIRECT FERRIES DOESN'T RIP YOU OFF!!
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Reviewed by Benjamin who travelled with Condor Ferries on Condor Liberation
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"fantastic ferry"

condor Liberation is outstanding. Smooth quiet, rock steady and swift. The scenery and view from Poole Harbour all the way to Jersey was stunning. The staff were very friendly and helpful and the food was unexpectedly excellent. the boarding at Poole was well organised and the on board marshalls excellent. At Jersey the on board car marshalls were again excellent, but the dock side handling of boarding was shamblic, arbitrary poorly communctaed and apparently haphazard. I was second in line 10 having arrived at 12:00 for 2.30 sailing. The car in front was let through at once. I was the held back in a moderate size saloon while cars of all sizes, trucks motor bikes and even late arrivals were flagged straight through and was eventally allowed to move at 2:00pm. I thought that I was not going to get on board at all
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Reviewed by James who travelled with Condor Ferries on Condor Liberation
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"Great service"

A lovely ship, very comfortable. The crossing is expensive, but the on-board prices, food etc all reasonable. Would recommend.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Very efficient and friendly"

My ferry experience could not have been better.
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Reviewed by Elaine who travelled with Condor Ferries on Condor Liberation
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"Service"

Brilliant service. Condor everytime.
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Reviewed by Anthony who travelled with Condor Ferries on Condor Liberation
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"Packed in on the car decks"

We crossed to Jersey on the Condor Liberation: a fair crossing in good weather. We were parked on the lower car deck, and used the Ocean Club Lounge. The parking was extremely tight: we could hardly get between cars to return to our vehicle, and had to use a hankie to prevent damage to the car next door as we squeezed ourselves back into the car. Much tighter than P&O, Irish or CalMac, for instance. We sustained scratch mark damage to the car on the return trip which should come out with T-Cut etc. The Lounge was well away from the other passengers, but wasn't impressive in the selection of food, nor the times of service ("we'll only be going round once this trip, one we get out of Guernsey"). What was served was fine, though. We were slightly late [less than half an hour] boarding in Jersey, and in our return to Poole. Not memorable, and not inclined to use Condor, or indeed any ferry, again.
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Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
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"Chequered flags for the fastest crew member off the ship..."

When I booked I upgraded the seating level and I was very pleased I did. Sitting at the very front of the ship was fabulas. We were sat in the very middle in the second row for the voyage from Poole to St Helier and in the front row fof the voyage from St Helier to Poole. However.... while the ship is at sea we had a glorious and wonderful view, but when we arrived in the harbour people who were sitting further back came and stood up against the windows directly in front of all the passengers sat at the front. THE SHIPS' CREW SHOULD PREVENT THIS... Also when the ship sails into harbour the Captain makes an announcement requesting foot passengers to remain seated while the vehicle drivers and passengers make their way to the car decks. Unfotunately this doesn't happen... Foot passengers immeadiately jump up and stand in the gangways. THIS SHOULD BE CONTROLLED BY THE SHIPS' CREW... No chance... Guess who force their way through the queuing passengers to get into the staff rooms? Then... guess who then force their way back out again and push through the queues to be first off the ship. YES, THE SHIP'S CREW. Totally unacceptable behaviour. The management need to be made aware of this situation before tempers become frayed...
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Reviewed by Colin who travelled with Condor Ferries on Condor Liberation
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"Very good service"

We had a very enjoyable experience with condor ferries, all staff were very friendly on both outward and return journeys, we did upgrade our seats as recommended on trip advisor when booking and very please we did as you have full view, but it was also great to go outside, we were very lucky with the weather both ways. Everything ran on time. So all in all a very pleasant experience.
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"Comfort"

Well cared for good food choice and on time
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Reviewed by Terrance who travelled with Condor Ferries on Condor Liberation
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"trip to Jersey"

good trip , no problems
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"jersey holiday"

Our journey was on rough water so we couldnt walk around very much. The ferry was on time and we were boarded by very helpful staff, The facilities were very good and catering was excellent. Only downside we were travelling with a toddler and we were in an area where all children were seated and found our blue seats were heavily stained !!! also not enough leg room for toddler or adult on a 4 hour journey. Would upgrade to better seats next time.
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Reviewed by Jennifer who travelled with Condor Ferries on Condor Liberation
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"Excellent "

Very good on time and clean tidy boat with friendly staff abord
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Reviewed by Philip who travelled with Condor Ferries on Condor Liberation
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"Poole to jersey"

Excellent
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Reviewed by Julian who travelled with Condor Ferries on Condor Liberation
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"helpful staff"

We travelled with our disabled daughter and at all stages of our trip from booking in to disembarkment we were given every possible assistance even as far as seat reassignment on board to allow us easier access to all facilities with our daughters wheelchair. most commendable.
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Reviewed by Barry who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey Ferry"

This was a painless experience with friendly, efficient staff who were anxious to make the journey as comfortable as possible. Breakfast choices were all good, but the hot food on the return journey was dreadful. Loading took a long time as the Ferry was completely full for the return leg.
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Reviewed by Mark who travelled with Condor Ferries on Condor Liberation
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"Catering on board"

Excellent crossing both ways and comfortable in Ocean Club,but asked for Croque Monsieur and my friend asked for a sandwich. No ham in kitchen for my order and no butter on one side of the sandwich (very dry). The friendly attendant said that they had no control because Avery item of food is bought outside. No doubt it is all to do with cost, but for a few pence, improve the food and it will make all the difference.
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Excellent crossing "

Ship left on time very well organised boarding and unloading. Smooth comfortable crossing
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Reviewed by Brenda who travelled with Condor Ferries on Condor Liberation
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"Poole-Jersey-Poole"

I would highly recommend CONDOR ferries on this crossing,
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Reviewed by Roy who travelled with Condor Ferries on Condor Liberation
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"Good trip"

Travelled as foot passenger. Very impressed with the speed that our bags were unloaded at the end of our voyage.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Comfortable and Friendly"

First time we have travelled on the ferry and found it easy, friendly and comfortable. All the staff encountered, from booking in, boarding and on the ferry itself were very polite, helpful and good humoured. This type of approach makes all the difference to whoever is travelling. The seating was comfortable and due to the sea being calm helped to give a very smooth and enjoyable journey including the return trip. The facilities were very good, clean toilets and litter constantly collected by efficient staff. On the outward journey we upgraded to the Ocean Lounge but did not on the return and we were just as comfortable to be honest and saved nearing £30! The restaurant offered a good selection of food at 'reasonable' prices compared to what we experienced in Jersey! Overall an enjoyable experience and the staff should be congratulated on their work ethic.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Disappointing journey."

I informed the booking agent and Condor I was travelling with either a wheelchair or electric scooter as disabled. I was allocated a very unsuitable seat, the hostess asked the man placed in the disabled seat if he would move and we were able then to get seated. She then told me she would request the correct seats for our return. We were given two more seats which did not correspond to the numbers on the two disabled seats, but when onboard for returning were able to sit in the correct seats. Staff very helpful, the disabled toilet near Club seats was far too low and the bars very hard to pull down, The terminal at Poole leaves a lot to be desired, while waiting to collect us my Daughter could find nothing to eat or drink,closed and the toilets disgusting. We were delayed 50 mins due to an engine failure.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Brilliant and will definitely use again"

I thought I knew what to expect having been used to the Isle of Wight ferry and was very impressed with condor. We had paid to upgrade to an executive seat and what a difference it made to the journey, receipts are extremely comfortable and large and the staff come round regularly offering drinks and food and it felt like a first class service. The staff were lovely and one even lent out her iPhone charger to us. It's definitely worth upgrading although the other seats on the ferry looked comfortable but it was nice to get away from the crowds. Can highly recommend and will definitely return and use this service again if ever I have to take the car to the Channel Islands.
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Reviewed by Anthony who travelled with Condor Ferries on Condor Liberation
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"Enjoyable"

We travelled as two couples on The Condor Ferry to and from Jersey both ferries were comfortable and the food was ok.
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Reviewed by ANN N who travelled with Condor Ferries on Condor Liberation
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"Very unsatisfied customer"

We were booked to travel on Friday 16th June from Poole to Guernsey at 9.15 . We booked an overnight stay in Bournemouth to make our 6 mile journey to the ferry on Friday morning. At 7.15 on Thursday evening we received a message to tell us that the ferry was cancelled , It took over 2 hours to get through to the number on the message, when we finally got through we were told that we could either travel on Saturday on the original ferry or go from Portsmouth (50 miles from the hotel in Bournemouth) at 9.00 on Friday on a ferry that would take 7 hours . As there was a large group of us & we were only going until Monday we opted for the Friday ferry thus having to travel the 50 miles to Portsmouth on Friday morning. When we booked onto the ferry we were given a £7.00 meal voucher which I think was supposed to make up for the inconvenience of traveling sitting in a restaurant area as we had no allocated seats for a 7 hour journey. When we were on the ferry we were informed that the original ferry had in fact left Poole at 10.00 that morning but we had not been informed or given the choice to travel on it. At no time did we receive an apology or any compensation for travelling on a ferry hat was of far lower standard than the ferry we had booked & paid for
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Reviewed by Gill who travelled with Condor Ferries on Condor Liberation
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"Bad service"

Cancelled sailing at 9.50pm by text! the departure time was 9am the following morning Leaving me no option but to drive over 300 miles to France via the channel tunnel costing a extra £160 plus £75 extra fuel to catch the ferry from st Malo to jersey making me 6 hours late on arrival! But then on calling condor at 10am when there phone lines were open to be told the ferry is fixed no and back in service!!! That helps when I'm 150 miles in France!!! So I await a refund for the channel tunnel costs and extra fuel from direct ferries or condor terrible service!!!
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Reviewed by Stephen who travelled with Condor Ferries on Condor Liberation
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"FABULOUS CRUISE LIKE EXPERIENCE "

Our ferry left on time and arrived as scheduled. Staff both at the harbour and on board were helpful and friendly. We took our dog for first time and were reassured by deck staff that we could check her after an hour or so. After all the poor reviews it was with reluctance we booked, as usually fly, but our experience was positive. We were very lucky as this ferry broke down just before our trip and immediately after. To sum up if weather and ferry OK, this is a good way to travel to Channel Islands.
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Reviewed by Joan who travelled with Condor Ferries on Condor Liberation
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"Journey "

As always excellent service and comfort.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Dismay"

The ferry from Jersey on 13th June had to sail on reduced power because according to the captain one engine had an issue with a cylinder head. I cannot understand why the faulty cylinder head was not changed by the ships engineers. The engine could have been back on line in three hours.
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Reviewed by Juana who travelled with Condor Ferries on Condor Liberation
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"What a wonderful way to travel "

From start to finish Direct Ferries we're so helpful. The booking was easy and the day before the crossing we received phone calls and emails to advise us that the crossing had been brought forward an hour due to impending bad weather. We opted for Ocean Club. Where we were waited on during the crossing with free tea and coffee and pastries.
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Reviewed by Gavin who travelled with Condor Ferries on Condor Liberation
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"Foot Passengers"

Our ferry experience with Condor was marred by the difficulty we experienced disembarking, both going to Guernsey from Jersey, and on the return three days later. Foot passengers embarked relatively quickly and smoothly, but disembarking was much more difficult and time consuming. The reason appeared to be the result of giving exclusive priority to vehicle drivers. I would recommend that Condor have a good think about how this could be rectified.
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Condor Liberation"

The Condor Liberation is the best ferry l have ever travelled on, very clean, efficient with excellent and polite staff but best of all allocated seats. We wish we had known earlier that we could upgrade but was able for the return journey.
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Reviewed by Robert who travelled with Condor Ferries on Condor Liberation
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"Motorcycle crossing. "

Hi,very satisfied over all would definitely travel with you again thanks Mike.
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Well run"

All went smoothly and everyone very helpful.
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Efficient service"

Loaded quickly, very well organised and the staff were all friendly and helpful. Loved the sense of humour on the signs aboard ship. However, the kids room left a lot to be desired. It's tiny and was crammed with kids and supervising parents (as per Olly's rules) and most adults were left standing to watch the film for 2 hours. Meanwhile the adults only entertainment was watching endless adverts for the Channel Islands. In this day and age, would if not have been better to screen a kids film on the main screens with headphones available for those that wanted them? 4 hours is a relatively long crossing and we were all thoroughly bored by the end.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey Ferry"

Ferry good, clean and all facilities excellent for a 4 hour trip. Recommended.
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Reviewed by Geoff who travelled with Condor Ferries on Condor Liberation
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"Excellent"

Excellent service. The staff at Poole are second to none. Due to my own mistake in the date of the booking of our outbound crossing the staff pulled out all the stops to get us on board our crossing to Guernsey on Saturday 27th May. I cannot thank them enough thank you, thank you , absolutely brilliant staff.
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Reviewed by Richard who travelled with Condor Ferries on Condor Liberation
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"Comfortable Trip"

Although our inbound and outbound trips from Jersey were both delayed, the former because of lower than expected tide causing us to have to take a longer route, and the latter because of weather conditions, our journeys were comfortable and as enjoyable as any channel crossing.
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Reviewed by Ray who travelled with Condor Ferries on Condor Liberation
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"my trip to Guernsey"

It was sufficiently excellent. I liked the funny remarks on the boards. Like 'use your jedi powers.'
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Reviewed by Johanna who travelled with Condor Ferries on Condor Liberation
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"Travelling to Guernsey"

Very good trip travelling club clas. Highly recommend it
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Comfortable"

Every thing went well. Food good ,seats comfortable, crossing calm.
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Reviewed by Pippa who travelled with Condor Ferries on Condor Liberation
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"View from the Ferry"

Organisation was slick and parking of vehicles onboard well practiced and sfficient. the ferry was clean, the food was good and my wife and I were able to upgrade our seats to Oceanplus easily and for very little extra cost.
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Reviewed by Anthony who travelled with Condor Ferries on Condor Liberation
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"enjoyable trip back to uk mainland"

Unlike on the way to Guernsey, when on only the sea was very rough, but also I got seat in the busy, unventilated area with dirty seats, I was very blessed to get seat right in front by the door where there were hardly any people. Although lots of activity went on that involved opening and closing door to stairs, I didn't mind that as it allowed me to breath much better air than in the middle are by Cafe Nero where I sat on the way to Guernsey. This allowed me to not get sea sick and I would recommend that company allows more fresh air coming into the passenger area in future. I did opt for vegetarian chilly jacket option and that was hugely disappointing. Stuff was wonderful, but I feel that vegetarian food is a some 15+ behind its time.
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Reviewed by Natasa who travelled with Condor Ferries on Condor Liberation
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"Sailing"

I found the ship comfortable and the staff all knew their roles. Getting on and off the ferry was efficient and done as quickly as possible. As I'm not the best sailor in the world I found sitting at the front of the ship was brilliant would recommend having the upgrade.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"A Good way to start your holiday in comfort "

I would like to say how well my wife and was looked after .from arriving at the port to departing in Jersey. first class staff directing the car on to the ferry and same when departing .and nothing to much trouble from start to finish being a nervous OAP put at ease straight away many thanks
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Reviewed by Edward who travelled with Condor Ferries on Condor Liberation
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"Happy. Traveler "

Had a lovely trip with condor ferry enjoyed the experience. Will do it again.
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Reviewed by Ernest who travelled with Condor Ferries on Condor Liberation
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"Mixed experience"

The outward trip was fine but, while on Guernsey we heard it said the poor ferry service was one of the key factors in deterring visitors. We experienced this for ourselves when returning on a ferry that was an hour late for no other reason than turn-round problems in Jersey. When we landed we had a 250 mile drive and the lateness added considerable yo the stress of this last step in an otherwise wonderful Holiday. We can't rate the catering because we didn't use it.
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Reviewed by Roger who travelled with Condor Ferries on Condor Liberation
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"An enjoyable and comfortable journey"

This was our first trip on a ferry and we found it very enjoyable. The ship was easy to board and the seating areas were very comfortable.
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Reviewed by Malcolm who travelled with Condor Ferries on Condor Liberation
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"Return trip to Jersey"

I t has been many years since I traveled on a ferry to Jersey, I remember a long horrible crossing back then, Well I have to say it was very different this time, it was comfortable, I didn't have to keep my case with me and there was a huge choice of food and drinks, It was a very pleasant experience made even better by the lovely staff.
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Reviewed by Diana who travelled with Condor Ferries on Condor Liberation
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"Return trip to Jersey"

I t has been many years since I traveled on a ferry to Jersey, I remember a long horrible crossing back then, Well I have to say it was very different this time, it was comfortable, I didn't have to keep my case with me and there was a huge choice of food and drinks, It was a very pleasant experience made even better by the lovely staff.
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Reviewed by Diana who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey return"

We took the car on the Poole ferry for a week's holiday in Jersey in the early part of May 2017 Booking on line was straightforward with email reminders the day before sailing. Embarking and exiting the ferry was well organised with no problems. A very smooth operation. The ship was clean and had a good feel in all respects. An enjoyable trip. Thanks Condor Ferries.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Easy, efficient and on time"

All good. Except my seat was next to the outside door so snoozing not an option as cold and smell of cigarette smoke wafting theough. A couple in next aisle reallyloud, drunk and annoying too. So moved to a quieter, warmer and cigarete smoke-free seat. Would be great idea to get a small passenger ferry again. I didn't eat on board, so not aaware of the quality of catering/food
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Reviewed by Annette who travelled with Condor Ferries on Condor Liberation
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"An enjoyable and comfortable journey"

This is the first time I have taken a ferry, but I would definitely use Direct Ferries again! Both outbound and return journeys left and arrived on time. The booking and check-in services were very efficient and The Condor Liberation ferry provided everything we needed for the journey from Poole to Jersey. The comfort of the Ocean lounge and the onboard facilities were great and offered a variety of products and services. Great service overall!
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Reviewed by Malcolm who travelled with Condor Ferries on Condor Liberation
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"My crossing!"

Everything was fine on my crossing from jersey to Poole, and back to Jersey from Portsmouth.. I had a comfy seat in the private lounge for the long 10 hour day-time crossing from Portsmouth, which was very pleasant,-with hot drinks, biscuits and papers laid on. Food was good, and I gor my duty-free. My car was taken apart in jersey on the outward trip, obviously because I looked suspicious,-or maybe because I have a jersey registration plate. I look forward to going again.
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Reviewed by Reginald who travelled with Condor Ferries on Condor Liberation
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"LEISURELY WAY TO GET TO THE CHANNEL ISLANDS."

Pleasant leisurely mode of travel to the Channel Islands. I combined my holiday in Guernsey with a short stay in Sandbanks before taking the ferry on the Monday morning.The upgrade to Club Class was worth the extra cost.
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Reviewed by Christopher who travelled with Condor Ferries on Condor Liberation
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"I am sailing"

As always, the boat and the crossing were as expected, superb, the staff are friendly and efficient, the boat is clean, and even the weather was superb, highly recommended
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"Poole to Jersey"

Very helpful staff esp. parking car and being shown up in the lift. cafeteria was well stocked for snacks or meals and servers very accommodating.
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Reviewed by Christine who travelled with Condor Ferries on Condor Liberation
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"Fast & efficient service"

We arrived with little time to spare & we're loaded very quickly, we had a large cooked breakfast that was very filling, didn't like the plastic cutlery much as it wasn't easy cutting the sausage & bacon. The seats in standard were very comfortable with plenty of leg room, we returned with plenty of time & were loaded again quickly, not much waiting at all even to offload, very efficient service.
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Reviewed by Christopher who travelled with Condor Ferries on Condor Liberation
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"Enjoyable stay and visit to the Island for our 40th wedding anniversary."

My Husband and I have no complaints about the service in general. Of course a little disappointed our journey home was a bit later leaving, 2000hrs. instead of 1230hrs., as we had a five hour drive on reaching Poole at midnight 16th April. Again to be fair you did contact us the day before so we knew what was happening. Breakdowns are not planned and are not what you want yourselves, but appreciate these thing do happen. As said above we enjoyed our week in Jersey. What we did find very unfair though, was after checking different prices on line, and then deciding to travel with yourselves, half-way through the booking procedure you flashed up, "You journey has now increased by £30" Why was this not said before we started ? to me very unprofessional. To celebrate our anniversary we wanted to go that week so we felt very pressurised. I am involved in retail, if by the time you took your product off the rail or shelf and reached the counter to pay, it had been increased by £20 for example, would you be happy ?? I somehow think not. Your comments please.
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Reviewed by Janet who travelled with Condor Ferries on Condor Liberation
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"Trip to Guernsey"

The ferries were very nice: clean, good food, and nice seating. The only problem we encountered was a schedule delay of about 6 hours. However, the delay did give us a chance to visit Poole and its surroundings. All in all a good experience.
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Reviewed by Lee who travelled with Condor Ferries on Condor Liberation
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"Shipped"

Went ok.Didn t use seat .There should be a few casual seats for coffee or meals.
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Good but lacks organisation"

On my recent trip using Condor I was joined in my seating area by a large coach full of elderly passengers. A large number of these passengers had difficulty in walking, some needing the use of wheelchairs or frames and therefore needing to use one of the lifts to get to their seats. However, when they were ushered from the lift they had an almighty task of finding their allocated seats on their own. As many people know it's extremely hard to find your seat in general but made harder by difficult walking, lots of walking aides and lots of foot traffic. There was not a single member of staff to help direct this group of people and it was visible to see the many were getting frustrated especially with the repeated tannoy message instructing people to sit at their allocated seats. It was all made worse as they experienced a very similar ordeal when attempting to disembark the ferry in Guernsey. The lack of organisation by the Condor crew was shameful, the only positive was the few crew members that did attend to help were polite, apologetic and endeavoured to make up for the lack of support originally put in place. Apart from this poor effort at customer service, the ferry is clean, smooth sailing and in general a good way to travel. I will definitely travel with them again I just hope they take care of those customers who need a little more attention.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Eventful trip!"

I had made a trip on this ship last October without incident. But, this time two weeks ago, things were a but different. We were expecting to leave Poole for Guernsey at 7am on Saturday but got a text on the Friday night before from Condor Ferries to say the time of our departure was put back till 1.30pm! We had booked a night's stay in the local Travelodge to make life easier as we live in Buckinghamshire which we need't have bothered to do and saved ourselves the cost of the hotel. Then, on the return trip last Wednesday the ferry was delayed again for an hour making our arrival home much later. I do understand machines break down but it was a shame we lost nearly a whole day on our first day as we didn't arrive until 4.30 instead of 10am. We did receive £7 vouchers for food from the ferry company as an apology on the outward journey.
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Reviewed by Elsie who travelled with Condor Ferries on Condor Liberation
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"Ferry to Jersey"

Ferry was late getting to jersey and it was delayed 6 hours, causing huge delays and disruptions to our holiday
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"Ferry to Jersey"

Ferry was late getting to jersey and it was delayed 6 hours, causing huge delays and disruptions to our holiday
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Reviewed by Brian who travelled with Condor Ferries on Condor Liberation
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"Condor Disaster Don't use them!! "

My 78 year old sister came over from New Zealand on what will probably be her last trip. We arrived in on schedule but then disaster. The ship developed problem in the fuel pipe followed by engine trouble and I have it on good authority that this is not the first time. There are always delay with Condor. Our. day trip to Jersey had to be abandoned because would have been going out at 5pm for a day trip!!! I did get a refund for this but my sister was bitterly disappointed. Then we were informed that our crossing last Monday had been delayed. There was in fact, a 6 hour delay so that we arrived in Poole at around 1am.Oh Yes we were each given a £7.00 voucher for dinner Well since most meals were more than £7.00 and branded products such as branded drinks were not included this really was generous I don't think. As I say this is not the first time that the ferry has been delayed and locals are really sick of it so condor can't say that this is unusual. I shall be seeking further compensation and will never use Condor again. I hope you post this so that other people will be warned.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Engine problems"

Boat arrive in Guernsey 1 hour late as it had lost an engine. Another went on the trip to Poole meaning we were limping along and finally arrive 5 hours late. No offer of recompense made for delay.
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"service "

excellent
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Reviewed by Janice who travelled with Condor Ferries on Condor Liberation
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"Direct Ferries Save The Day"

On a recent trip to Guernsey we were scheduled to return to Poole just after 8.00 p.m. on Monday 13th February aboard the Liberation. We were informed by a text message from Condor Ferries that the crossing had been cancelled due to adverse weather conditions and that we should look at their web site for more information. At the time we were unable to get onto the internet and were wondering what to do when Direct Ferries called us to handle the situation for us, which was a huge relief. Although not ideal, they managed to get us onto the Liberation mid-afternoon on 13th February which was sailing to Jersey. From there after a short wait, the Liberation headed to Poole arriving some 4 hours later after a dreadful crossing. Duty Free bottles and crockery in the Bistro were smashing due to the waves and many passengers had to lie on the floor because they were so ill. The crew members were brilliant and full credit to all concerned for getting us home, especially Direct Ferries for all their help at a difficult time.
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Reviewed by Leslie who travelled with Condor Ferries on Condor Liberation
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"Ferry to guernsey"

Trip on time staff helpful sea good. Price high for one way. Travel to Europe much cheaper.
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Reviewed by Roger who travelled with Condor Ferries on Condor Liberation
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"My Trip on Condor"

So far on every trip a gathering occurs at the Costa Bar of your Staff, they Discuss/moan about where they had to travel from and who did or did not have to and managed to claim expenses. Along with all other stuff/Moans about what they have to do and don't want to do....!!!!!!! ''NOT VERY PROFESSIONAL'' and definitely not what customers want to hear, especially when the person behind the counter has customers waiting. The food so far on all my trips has been poor, by the time I get to my seat the food is cold and with some not very tasteful. I purchase something different every trip as I usually have been travelling all night, So far not adequate food has been Purchased at an Excess Price when the product supplied is so poor. However, as I have no choice as to how to get Home to Jersey I assume I shall have to put up with this standard of which has got worse over the past 15years. I just feel for those Holiday visitors who are as I am a ''Captured audience'' and have no choice but to Pay, an they may not return. Condor along with the Air Services who supply people with Transportation Facilities to the Islands are Representatives/Ambassadors for the Islands and from what I see ''CONDOR'' do not do a good job so far. As this is not the first time I have made my feelings to your company, I am sure I shall get the usual response.............NO REPLY. Gone are the Days of the Mail Boat, it might have been hairy with heavy seas at times but the Service was 110%. Kindest Regards Mark Le Tourneur.
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Reviewed by Mark who travelled with Condor Ferries on Condor Liberation
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"Travel with condor"

Myself and my son traveled to Jersey for a short few days to see family.We found it a very pleasant Sailing both ways,the staff were very courteous,the ship was very clean and the food was excellent. We certainly would travel with Condor again.
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Reviewed by Jennifer who travelled with Condor Ferries on Condor Liberation
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"Excellent crossing and passenger service"

I travelled to Jersey on 28th October on a business trip and was travelling alone. I'd booked an Ocean Club seat so that I could work during the sailing and was allocated a window seat, without requesting one, which was a bonus. It was a beautiful crossing and the staff were very attentive and friendly, serving complimentary morning tea, coffee and croissants immediately we were seated. However, I found my seat, immediately opposite the galley area, very noisy, especially when crew members from other parts of the ship congregated in the galley to chat with our 2 crew members and it distracted me from my work so I asked at the information desk if I could pre-book a different seat for my return trip on the Sunday. I was told seats were allocated 24 hours beforehand and I would need to contact Customer Services by phone, which I did, as soon as I received an email confirming my return crossing and allocating my seat in the same position - opposite the galley. The person I spoke to at Customer Services told me it wasn't possible to change a seat once allocated and that I would have to speak to the crew on board on the day. As this differed from the information I was given onboard on my outward journey, I persisted, and the customer service adviser spoke to his team manager, who agreed to make an exception, and move my seat further forward from the galley area. I was very grateful for this human touch and for making an exception and had a very good seat on the return sailing which was quiet and peaceful and enabled me to work without distractions. I'd definitely travel with the Condor Liberation again, and use the Ocean Club seats but would recommend seats forward of the galley area. The crew were extremely professional, efficient and courteous, the sailing was smooth and punctual and all facilities were of a high standard of cleanliness
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Reviewed by Diana who travelled with Condor Ferries on Condor Liberation
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"Great experience"

Used the Condor fast ferry from Poole to Jersey - quick check in, friendly and efficient. Same experience at the destination port. Would certainly use again.
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Reviewed by Linda who travelled with Condor Ferries on Condor Liberation
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"condor poole-guernsey"

great
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"condor poole-guernsey"

great
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"If you're waivering about Club"

I went Club for the first time and it's marvelous. Nice and quiet, no kids who's dads think it's OK for them to kick a football around (seriously Condor) in the Standard area. Great personal service away from the Madding Crowd. Plus the emergency procedures rap video (how could anyone think this was appropriate?) has been ditched. All in all, if you have the extra cash, spend it on Club.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Trip of Interest"

The journey out from Poole was disrupted by bad weather preventing the Condor Liberator from getting into Jersey. We were dropped off at Guernsey and then reloaded onto Condor Clipper which took 2 hours to Jersey. Overall a journey time of 7.5 hours. Overall Condor handled the disruption very well. However, after I had left home at 08.30 I received a text from Condor informing me that the ferry to Jersey had been cancelled and to contact Condor via their web site. Since I was in the car and did not have access to the web this was useless information especially as I never read the text until I had arrived Poole and was in the queue for embarkation! Had I read the text en route to Poole I would have turned back home and cancelled our holiday! As it happened this was wrong information as the trip had not been cancelled but we had to change to another ferry at Guernsey to get to Jersey. Although taking our own car is ideal I will probably fly next time to avaoid the risk of bad weather.
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Ferry from jersey to guernsey"

Just like checking in for a flight.super quick and very efficient with our bags waiting for collection within minutes of arrival.A very good service.
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Pleasant trip"

Enjoyable journey, well organised with helpful staff.
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"Superb crossing to Jersey"

Fabulous crossings there and back in Ocean Club lounge. Fantastic comfortable reclining seats with a table for drinks and food - perfect hostess service on both trips who treated us like royalty x Food was delicious and served quickly with no fuss - HIGHLY RECOMMENDED and we WILL be using you again !
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Reviewed by Jason and Anne who travelled with Condor Ferries on Condor Liberation
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"Smooth Crossing and on time!"

Travel recently to Guernsey and the crossing was lovely and smooth and Condor were on time on both trips! Staff were courteous and all in all in was a good experience.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"My first trip with direct ferries "

Very well organised would definitely recommend them to my friends and family
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Reviewed by Kathleen who travelled with Condor Ferries on Condor Liberation
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"Review September 2016"

Overall couldn't fault the sevice the only criticism was that the food and drink was expensive
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Reviewed by Peter who travelled with Condor Ferries on Condor Liberation
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"First time traveller "

The ferry was on time and a reasonable service. The food was of good quality and there was a good choice. The staff where helpful and I have no complaints.
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Good experience aboard Condor Liberation."

Having read some not so good reviews prior to our trip, we were a little apprehensive to say the least, but we need not have worried. It couldn't have been a better experience. The staff were all polite and very helpful, the ferry set out at exactly the right time and we were kept informed by the captain regarding weather, sailing conditions, and arrival times. We upgraded our seats to ocean plus recliners which had a panoramic view and made for a very pleasant trip altogether. Overall we would definitely recommend the Condor Liberation and condor ferries for a very pleasant and quick trip to Jersey from Poole.
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Reviewed by Andrew who travelled with Condor Ferries on Condor Liberation
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"Good Trip"

This was our first sailing with Condor and was pleasantly surprised with the efficiency with which the craft was loaded with vehicles. We had paid a little extra for our seats and were in the lounge with a good view at the front of the boat with a table, charging points for electronics was also a bonus. The seating was comfortable with plenty of leg room. We did not eat on the boat, the choice of drinks both hot and cold was adequate. Overall a pleasant trip, we did have smooth sea conditions on both sailings so cannot comment on what conditions would be like on rough seas.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Satisfied traveller"

This was my first experience on the Condor Ferry to Jersey. The voyage out on the 13th Sept. and the return on the 21st was most enjoyable, luckily with calm seas both ways. The seating in the Ocean Club was excellent and the friendly service and attentive staff could not have been better. i will certainly travel again with your company and have told others about the excellent service.
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Reviewed by Peter Newton who travelled with Condor Ferries on Condor Liberation
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"Two trips this summer"

No problems at all Liberation a big improvement all round!
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Liberation"

We have found this ferry to be a very uncomfortable ride. It seems to 'rock and roll' even in calm conditions. The facilities are good but my wife will not move around when underway because of the rolling movement. Other people we have spoken to feel the same. I know that it is bigger and takes more vehicles but my wife and I prefer the previous ferries.
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Reviewed by Philip who travelled with Condor Ferries on Condor Liberation
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"Poole to jersey"

We recently travelled from Poole to Jersey on the Liberation. We paid extra to have a lounge seat and was happy we did this. Everything we needed was on board and the food was good. Well stocked duty free too.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Trip to Jersey"

silky smooth - hassle free crossing both ways
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Reviewed by Haydon who travelled with Condor Ferries on Condor Liberation
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"Trip to guernsey"

The trip was uneventful. The ship's boarding crew were very efficient. Because we do not live near Poole it was difficult to get to the port before the boarding time limit. Will have to plan differently the next time we use the ferry.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Customer satisfaction"

From my check in at the counter to arrival in Guernsey, my journey was well organised and comfortable.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Pleasant Experience"

I would recommend the upgrade to table seating for a more relaxing journey.
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Reviewed by Barry who travelled with Condor Ferries on Condor Liberation
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"Early starts"

We found it to be a pleasant journey,a little rockey going out but better coming back. The early start we found a little trying and got a bit lost trying to find the ferry terminal at Poole however when we realised we had taken a wrong turning we soon got back on track.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Our " Experience""

In a brief statement not that impressed, Loading good,Outward journey was under reduced power and although missing Guernsey on the way was still late in Jersey. Return journey was worse, When we saw where we were seated close to the rear door I asked for an up grade to the lounge, told nothing available, Vessel was filled with youngsters returning from Jersey Festival. The main problem was the rear sliding door constantly being left open allowing a draught and worse still cigarette smoke to blow in. Even some crew members left it open on occasions. We left almost on time but for tidal and current reasons and various delays we arrived back in Poole almost 1 hour late and missing a planned meal out with friends. Next time I will fly and hire a car, it took too long and too many delays.
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Reviewed by Keith Lockyer who travelled with Condor Ferries on Condor Liberation
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"Great Trip pity about the delays"

Everything was good about this trip. Pity about the operational delays which left us sitting "in line" for hours.
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Reviewed by Stuart Green who travelled with Condor Ferries on Condor Liberation
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"very good"

A good trip. Comfortable. Plenty of opportunity to move around. Duty Free great. Didn't eat aboard but the food looked and smelt great. The staff were helpful.
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Reviewed by Pauline who travelled with Condor Ferries on Condor Liberation
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"Time keeping "

Outward trip arrived on time return trip owing to technical problems we were late arriving in Poole .But we were kept informed my the captain of our eta at Poole and he apologised for any in convenienced caused Found your shore staff very helpful at both ports
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Reviewed by John who travelled with Condor Ferries on Condor Liberation
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"engine failure "

we have traveled many times to Jersey by condor ferries, very clean and plenty of staff, return trip we were in the ocean club area which was very comfortable, this was good as there were engine problems and we were due into Poole at 5.10pm and arrived at 7.15pm, there were complementary tea/coffee due to the lateness of the condor, we were hoping for a little more as this went into a meal time with kids and the condor is not cheap to travel on, this made a very late journey home with a meal stop required.
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Reviewed by Sri who travelled with Condor Ferries on Condor Liberation
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"Nice experience"

Our first long trip on a ferry and we found the whole experience trouble free and enjoyable. The seating was very comfortable and spacious and a smooth fast crossing. I have only one point to mention to improve the service that vehicle owners should be told not to start engines until they are ready to move as in the confined space the fumes were very prominent.
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Reviewed by Graham who travelled with Condor Ferries on Condor Liberation
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"Efficient transportation"

The trip from Jersey to Guernsey was very expedient. Only negative comment copuld be lack of information about boarding time. The check-in process was quick, and it is great that pedestrians can check larger luggage in, so you don't have to carry it around. It was delivered quickly on the Guernsey side. The ship was fine as well, clear seat numbering and acceptable space.
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Reviewed by Jacob who travelled with Condor Ferries on Condor Liberation
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"First family holiday"

Like me if your reading this to get idea of using condor .I was travelling with two children and I had a very plesent experience the moment we arrived the stuff were very helpful and friendly toward my children who were excited 5yr and a 11 yr with learning disabilities had all staff the were chatting to reply with great professional attitude. The actual boat was lovely and we'll kept, clearly marked factalities . Not much in kids room and size made it crowded quite quickly but it was nice mabe a activities pack for kids would be nice way to kill time with boat related stuff ie pic boat to colour ...I spy around boat . .never the less happy to use there service again in couple of months.
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Reviewed by Sally who travelled with Condor Ferries on Condor Liberation
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"First experience"

This is the first time we had travelled to Jersey and we were impressed with the quality of the accomodation and the efficiency of loading and unloading our vehicle.
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Reviewed by Caroline who travelled with Condor Ferries on Condor Liberation
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"Condor Liberation"

I thought the service, catering, punctuality and cleanliness were good. However, I booked on 20 Apr 2016 for a car and four adults for an outward trip on 15 Jul 2016 and return trip on 18 Jul 2016. Within one week of my booking, the price of an equivalent booking had been reduced by nearly £100 and remained at that reduced price until close to the time of the journey when I stopped checking. This was an outrageous sales trick by Condor Ferries taking advantage of those people who are well prepared and organised. I made a request for my ticket to be cancelled and reissued at the new price but was told that the administrative charge for this would be £3 more than the saving. For this reason, I cannot recommend Condor Ferries and I am deeply disappointed in their customer services.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"My IOW crossing"

Very pleasant easy and well-organised trip. I was also pleased to be able to get straight onto the ferry with my car for the morning crossing , 8 hours earlier than my booked return trip, owing to a change of plan.
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Reviewed by Reginald who travelled with Condor Ferries on Condor Liberation
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"Enjoyable Journey"

I travelled in Ocean Club and was very pleased with the on board service which made the trip very pleasant. the crossing was smooth and on time. I would use Condor Ferries again. Only downside was the on board WIFI which only worked intermittently.
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Reviewed by who travelled with Condor Ferries on Condor Liberation
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"Excellent"

Used this service in May as foot passengers, and June with a car and used Ocean Plus. Cannot fault either service, just perfect in every detail, will definitely use agin and again.
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Reviewed by Colin who travelled with Condor Ferries on Condor Liberation
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"On as ferry to Jersey"

We had a wonderful trip to Jersey and back - unbelievably sunshine and a flat sea on both journeys. Very comfortable accommodation and very efficient and helpful staff - especially from my point of view from a wheel chair!!
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Reviewed by Anne who travelled with Condor Ferries on Condor Liberation
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"Condor trip"

I was very pleased with the helpfulness of the staff, a great trip... It was more than I expected. Certainly I would recommend Condor.
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Reviewed by Marion Ashdown who travelled with Condor Ferries on Condor Liberation
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"Nice one!"

Very nice, helpful staff at Poole and Guernsey. Easy parking at Poole. This was our first time for years on a ferry and it certainly beats flying. No fuss or bother, lovely comfortable seats on the ferry, with a decent menu and you can walk about as much as you want.. The luggage was unloaded quickly and efficiently. We will definitely use Condor ferries again
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Reviewed by Michael who travelled with Condor Ferries on Condor Liberation
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"Service"

Both crossings from Poole to Jersey and return were of the highest order very professional !!
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Reviewed by Glanville who travelled with Condor Ferries on Condor Liberation
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"Liberation"

Only got good things to say about both crossings.
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Reviewed by Pauline who travelled with Condor Ferries on Condor Liberation
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"Excellent"

Very good service on time travel/// very good on board services
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Reviewed by Waqas who travelled with Condor Ferries on Condor Liberation
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"condor poole-jersey"

Found the loading and unloading of the ship very well organised and easy, the ship was very clean and well laid out with excellent catering, overall a very nice day would recommend condor liberation.
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Reviewed by David who travelled with Condor Ferries on Condor Liberation
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"Journey was quick and easy"

Really enjoyed the trip over to Guernsey. All facilities were excellent, clean and it made the journey very comfortable. Check in was quick. Once onboard upgraded which was worth the money.
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Reviewed by Diane who travelled with Condor Ferries on Condor Liberation
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