Onboard Normandie

Other Brittany Ferries Ships

Normandie

Operated by Brittany Ferries

Normandie

534 Reviews

Operated by Brittany Ferries on the Portsmouth Caen route

Commissioned by Brittany Ferries in 1991, the Normandie is named after the French region of the same name and decorated in traditional Norman style and colours, and features first-rate on-board facilities including excellent dining, shopping and live entertainment.

Onboard Cabins / Reserved Seating

The Normandie offers passengers a choice of over 200 cabins all of which are en-suite and air conditioned. Soap and shower gel are also provided in case you want to freshen up and you'll also find at least 1 plug socket to use or to charge any electrical appliances that you may have.

Reclining seats provide a great value option for overnight crossings and additional comfort to your day sailing. The reserved seating lounges are located towards the front of Normandie on deck 7 and all lounges have large windows offering panoramic views.

Onboard Food and Drink

There's plenty of choice for eating and drinking onboard including the main restaurant - Le Deauville Restaurant & Bar, a self service restaurant - Riva Bella a Coffee shop - Le Pays d'Auge Café and Le Derby Bar.

Purchases made on board may be paid for in Euros or Sterling. Payment can be made in cash, by credit or debit card. Prices are shown in both currencies and you can combine different payment methods.

Onboard Shopping

The boutiques are on decks 7 and 9 and offer a fine range of spirits, wine, tobacco, perfumes & cosmetics, leather goods, confectionery, toys, fashion, decoration, souvenirs, newspapers, games, cameras, sunglasses, jewellery.

Additional Onboard Facilities

Normandie features plenty of deck space so you can stretch your legs and and enjoy a calm spot to relax, while enjoying the sea air and incredible views, particularly when entering or leaving the port. Sun decks are on decks 8 and 9.

There's also Wi-Fi internet access (not free), a baggage room to leave your luggage, a Bureau de Change, baby changing facilities, games room, video games room and slot machines, seasonal Caberet (DJ, Magician, Live Band) and 2 cinemas.

Travelling with Children

Young children can enjoy fun and games in the playroom on deck 9 or during the peak season they can take part in the special entertainments programme and enjoy everything from games to treasure hunts.

Accessibility

The ship is wheelchair friendly with specially adapted wheelchair accessible cabins. Disabled toilets are located on deck 7, 8, and 9 and all decks can be accessed by lift.

Please Note: Whilst we have taken great care in making our Normandie guide as accurate as possible, onboard facilities, services and entertainment may vary depending on the date and time of year that you travel, facilities mentioned may change without notification and ferry companies reserve the right to operate vessels other than those mentioned at time of booking without prior notification.

Normandie Reviews

out of 5

84% of our customers recommended this ship

General:4
Staff:4.1
Catering:3.7
Punctuality:4
Cleanliness:4.1

"Perfect crossing."

Faultless. Enough said!! 👍
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Reviewed by Alec who travelled with Brittany Ferries on Normandie
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"Our trip on the 26th august"

Overall a great trip - however I feel sorry for the young staff on catering as they appeared to be overworked and under resourced resulting in long waiting times for food and drink
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Smooth professional service "

First time I have taken my car abroad for 30 years. The overall experience was superb and the staff all polite and friendly. The kids all seemed to enjoy their organised activities The reclining seats in the quiet lounge were comfortable and and I could sleep easily.
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"First crossing with Brittany"

Pleasant trip, definitely worth booking reclining seats, self service restaurant food good and not overpriced
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Mont St Michel - Portsmouth/Caen/Portsmouth"

Lovely boat but catering was abysmal - very disappointing food. Not much better than the Dover/Calais crossing in terms of catering. Restaurant was closed on both journeys and the food served by the self-service cafeteria was pretty awful. Certainly not what I would expect from a French company. Travelled with Brittany Ferries a few years ago and the food was superb. Come on Brittany Ferries. You can do better than this. What happened to your standards? No reflection on your lovely staff. They do their best.
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Reviewed by Margaret who travelled with Brittany Ferries on Normandie
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"Night crossing"

On our outgoing journey we were kept awake by car horns going off, but on the return journey we were on a higher deck and were un effected by any noise from the car deck and slept well. Cabins are small but perfectly clean and functional, the staff were efficient. It was good to be able to get a breakfast before our onward journey although the cooked breakfast wasn’t great.
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Reviewed by Andrew who travelled with Brittany Ferries on Normandie
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"My first experience with ferry ⛴️ "

Everything was more that I was thinking about my first experience with the ferry ⛴️ was perfect thanks
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Reviewed by Marian Gabriel who travelled with Brittany Ferries on Normandie
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"Very helpful staff"

We had a good crossing both ways, but what I really appreciated was the helpful helpful staff. My husband broke his foot the week before we traveled and they offered assisted boarding and deboarding on each voyage and were pleasant and helpful. The catering was also really good
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Reviewed by Sarah who travelled with Brittany Ferries on Normandie
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"Brittany ferries ⛴ "

My two daughters and I had a nice ,smooth sail over night. The cabins were comfortable, clean and warm.
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Reviewed by Hannan who travelled with Brittany Ferries on Normandie
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"Great trip"

All very efficient
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Reviewed by Timothy who travelled with Brittany Ferries on Normandie
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"Brittany Ferries improvement."

Having travelled again recently from Portsmouth to Caen, the company seem to be listening to comments from passengers. Though our ferry was 1.5 hours late in departing, we did some advance notice. Brittany Ferries staff were very sympathetic but did not have.much information on what went wrong. Full marks to the crew on board who kept the bar open later than usual. Foot passengers were also disembarked pretty quickly. It's a shame that bus passengers were not informed that the Twisto 12EX bus service had been diverted from its usual bus stop, because of a festival based at Ouistreham Port. The festival was taking place within 800 metres of the terminal. Passengers were told that the delay was a technical issue, combined with bad weather. The crossing itself was almost flat calm. Max Force 4, I believe. Breakfast good, but FAR too little time to enjoy it.So called reclining seats only slightly tilt and are unbelievably uncomfortable, only to be beaten by the world's most uncomfortable terminal seating, which is at the Portsmouth Terminal..
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Reviewed by Roger who travelled with Brittany Ferries on Normandie
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"Arrived over an hour late on both trips"

Disappointed that all my travel plans were messed up both ways by the delays. I have no idea why we were delayed an hour on the way over from Portsmouth to Caen. We were advised after we had set sail that we would be delayed but not why, The return trip was even worse,. Although they did send a text to say we would be delayed an hour but to still turn up at the usual time to board. Turns out only 3 of the 4 engines were working (think this is why we were delayed on our first trip). We were an hour and a half late - arriving at 10.45 pm instead of 9.15. But then they would not let us off. No reason given, just an announcement. Then they let us off half an hour later (I was a foot passenger) after all the cars had gone. A fellow passenger said it was because the tide was too high for the gangplank or something cos we arrived so late. I will never ever ever travel with this company again. The last train had gone and I had to pay for a last minute hotel or I would have been stranded in Portsmouth.
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Reviewed by Alison who travelled with Brittany Ferries on Normandie
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"Great Trip"

Found our way to the cafe where, early in the morning and having had no breakfast, we found the petit dejeuner which was just what we wanted. As it wasn't too busy, we found ourselves seats where we wanted and had a relaxing voyage before our drive in France.
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Reviewed by Dexter who travelled with Brittany Ferries on Normandie
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"Ferry from Caen"

Quiet trip lots of space and good breakfast
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Reviewed by Michael who travelled with Brittany Ferries on Normandie
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"Voyage on 8.10.22"

We had a satisfactory voyage, though the ferry docked 30 minutes late.
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Reviewed by Maxwell who travelled with Brittany Ferries on Normandie
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"Great! "

Great service . Plenty of staff. Had films showing in a mini cinema . Food choice and quality was really good.
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Paid for non-existent wifi"

Staff was great, cabin was great, food in the restaurant was really good with healthy options and a wide variety which is wonderful. However 2 points of improvement stand out: #1 there is no obvious central point indicating what enterrtaintment is taking place when. Some prior news by email might be useful. And #2 we bought a 12 premium wifi package that did not work, we were unable to log onto the internet AT ALL. So we effectively threw £12 in the water. If the wifi cannot be guaranteed, I think it is not morally right to ask people to pay for it.
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Reviewed by Barbara who travelled with Brittany Ferries on Normandie
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"Feedback "

Great journey
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Reviewed by Craig who travelled with Brittany Ferries on Normandie
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"Poor service "

Both trips late. The return trip was rescheduled to an earlier time which we arrived for but it then left later than original time. Ship very tired and not clean. Food appalling and restaurant was closed on the outward journey as ship left late, leaving us with nowhere to eat. Very poor overall
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Reviewed by Nicola who travelled with Brittany Ferries on Normandie
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"Excellent crew and ship."

Absolutely fine. Good food and drink. Sailed on schedule.Loading no hassle. Estimate probably only 10% of capacity so no queues for anythin Being out of EC means wait for passport control both ways which could be considerable in main holiday period and could be a test of your patience which is
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Reviewed by Kevin who travelled with Brittany Ferries on Normandie
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"Ferries fine, port connections rubbish!"

The ferries were great. Unfortunately getting to and from them as foot passengers was difficult (and expensive!), involving long walks, navigating local bus timetables, and extremely expensive taxi (to Caen). Why no shuttle bus between nearest stations and ferry port, to meet each and every sailing? We were left at the French port having arrived at 9.30pm to phone for a taxi from Caen, which cost £40.
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Reviewed by Alan who travelled with Brittany Ferries on Normandie
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"WiFi "

Unfortunately, no WiFi was available on my trip, in spite of contact with staff and moving around to obtain a better reception, toilets were smelly, from early on, so not cleaned prior to departure, otherwise smooth crossing
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Reviewed by Karen who travelled with Brittany Ferries on Normandie
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"Good crossing"

Reassuringly competent, no dramas, just get on with the job.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"What could be better?"

Nothing!
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Reviewed by Trevor who travelled with Brittany Ferries on Normandie
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"good experience"

travelled in comfort. The free wifi was not strong and I was unable to have the zoom meeting I had intended without significant interruptions
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Delayed and slow but pleasant enough "

Boarding and departing was very slow and we ended up being on the ferry for significantly longer than planned. Entertainment was ok but could have done with more games or things to do. Main tv showing the football broke which was frustrating
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Reviewed by James who travelled with Brittany Ferries on Normandie
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"It's been better"

very slow getting onboard and late leaving and again on our return trip, late leaving then long delay getting into port and delay on getting foot passengers off, so all vehicles had already departed whilst foot passengers sat waiting for 30 minutes to get information about disembarking... No explination given.
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Reviewed by Paul who travelled with Brittany Ferries on Normandie
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"Best way to Europe in 2022"

We've been to and fro to Europe several times this year with different airlines and ferry companies, and the trip with Brittany Ferries was definitely the best.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Misinformed, bad communication and uncooperative "

I would not book through direct ferries as they are unwilling to help if you have a problem. My ferry time was changed and I was misinformed about the new checking time leading to my not making the ferry and losing all my money. Had I been correctly informed this would not have happened. I was either ignored after this or told to commit Clare with Brittany when Brittany told me I needed to communicate with direct ferries. I wasted a lot of time just trying to speak to someone. I asked on several occasions that I dented to make a formal complaint and I stlll haven’t received this information.
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Reviewed by Alex who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen"

Crossing out to France was delayed and very choppy,we had a cabin for the first time which was extremely comfortable for the two of us and very clean Return journey today 22 September was very comfortable and calm
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Reviewed by Janet who travelled with Brittany Ferries on Normandie
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"Cabin "

Just a point ,there was no soap in the dispenser In the shower cubicle But there was some by the sink. Also the sink was dirty
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Reviewed by Timothy who travelled with Brittany Ferries on Normandie
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"Great sail "

Really pleased with this crossing. Left on time, smooth crossing & good choice of good & drinks onboard. Cabin was very basic but ideal For a quiet place to have a nap or read. Loved the amount of outdoor seating & viewing areas. Would definitely book with Brittany ferries again.
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Reviewed by S Lloyd who travelled with Brittany Ferries on Normandie
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"Delays and queues "

We had no problems with our ferries but the on shore organisation left much to be desired. Outwards the ferry was over an hour late. We arrived on time, first in line then last on the ship and this last off. Extensive checks at customs. No problems in France outwards or onwards. But over an hour at customs in Portsmouth. Brexit???
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Reviewed by Rod who travelled with Brittany Ferries on Normandie
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"Not great"

They emailed me to say the ferry was leaving 45 mins earlier so I paid to stay in a hotel nearby. Then the ferry boarded loads of people at the original boarding time, left late and arrived late. Plus there was a 45 min delay dlearing passports in Portsmouth - not their fault, but it added to the misery.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Why can't they tell us?"

I have travelled a lot on Ferries between France / Ireland / England & I find that in general everything is fine, the Normandy is starting to look a little tired, our return cabin had a leaky bathroom tap & a broken light switch but as we were only in there to sleep it was not a bother; We also found ourselves waiting for the cabin cleaning crew to finish before we were allowed into our rooms, but in their defence this has happened on other ships & other lines, so I am not blaming the Normandie for this..I am surprised they even have any crew after the FARCE that is BREXIT !
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Reviewed by Geoffrey who travelled with Brittany Ferries on Normandie
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"Excellent start to a short break"

Seamless operation. Food was very good and good value.
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Reviewed by Tim who travelled with Brittany Ferries on Normandie
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"A good way to sail"

We sailed on a Thursday afternoon at the end of the summer season as foot passengers. Weather conditions were fine with a very calm sea. Facilities at Ouistreham were good and access to the ship was made easy as there was a bus which had room for luggage and a lift to get on board. There is a designated storage area for luggage which was locked during the crossing. Arrival in Portsmouth was not so easy; foot passengers were the last to leave and disembarkation is via a set of steep ramps. The bus waiting to take passengers to the terminal building is not designed for luggage, pushchairs or people with mobility issues. Our sailing had been delayed and was late arriving so there weren’t many people around to help anyone with onward journey queries. My advice would be to ensure you know where you’re going when leaving the port as this not clear and there is little in the way of information to help. My recommendation to Brittany Ferries is let foot passengers off first as they are probably relying on public transport to reach their destination and these are time sensitive. .
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Reviewed by Caroline who travelled with Brittany Ferries on Normandie
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"My birthday trip to Normandy "

We arrived at Portsmouth we got there a bit early for our crossing had a bit of a delay but not to long. The bike were all tied down we had a good crossing and arrived almost on time we got off without any problems 10out of ten to everyone of the staff on board 👍
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Reviewed by Steven who travelled with Brittany Ferries on Normandie
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"Excellent service "

Although we were late leaving the crossing was very smooth and the staff very helpful.
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"Undermanned."

Boat was clean and tidy. Late leaving Portsmouth with no announcements advising why. Take away food counter was the only one available due to understaffing/profiteering and it closed two hours before arrival at caen. Overall ok but not great.
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"Dirty ship"

The ship was vile- still had the previous passengers rubbish on the tables and the floors was covered in crumbs and food bits. The chairs was scabby and didn’t recline properly. Mostly it was the cleanliness that was disappointing.
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Reviewed by Charlotte who travelled with Brittany Ferries on Normandie
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"Poor amendment service over charge "

Added another person to the booking said 47 pounds which I agreed with then went to 70 pounds absolute rip off will never use again will go straight to Brittany Ferries not this 3rd rate company
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Reviewed by Martin who travelled with Brittany Ferries on Normandie
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"Dirty, dated ferries, stuck in a 1990’s time loop"

As a child I regularly crossed the channel, pre-Euro Tunnel, on a ferry from Portsmouth. I hadn’t don’t it in about 15-20 years and I can tell you nothing has changed, except the boats are all a little older and a little more dilapidated. The facilities were all dirty with rubbish strewn in every nook and cranny, despite us only just boarding (an hour late I might add). The facilities are akin to a filthy Wetherspoons pub. A nasty bar with terrible music and some dubious DJ-ing, an arcade where over half the machines were broken and two restaurants, one of which was closed, leaving just the buffet. The food on offer there was all the colours of the beige/brown rainbow, with vegetables only on offer if you begged for them. In fairness it was pretty good value but I’ve starred at things ok the bottom of my shoes and salivated more. Each and every chair, table, corner and area was packed with lorry drivers, grubby families and tired travellers. We eventually stole a sticky table, with a retro 1990’s design, to whittle away the 6.5 hours of warm, humid, cigarette and diesel laced stench. Several trips out on deck to spy the broken, unsecured plastic furniture, sliding across the deck, was about the only activity unless you include drinking the “coffee” at the bar on the top floor. I can’t believe it actually was coffee, I’m sure it was being pumped straight from the bildge? It will take us many years to step foot on a ferry again, especially with 3x small children, so I suspect we will stick to planes and trains until then. I can’t believe so little has been updated or improved in 15-20 years!? Perhaps other operators are better. I don’t really want to find out to be honest, you can make your own minds up!
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Reviewed by Henry who travelled with Brittany Ferries on Normandie
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"Cannot contact direct ferries after booking at all "

3 hour wait to get on ship and to leave ship awful service. Ship and staff fine
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Reviewed by Michael who travelled with Brittany Ferries on Normandie
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"Caen - Portsmouth"

Ship
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Reviewed by Claire who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen"

Overall our journey was enjoyable, but we did have an issue with reserved seating. Each time a family left their seats, passengers who had not paid for reserved seating would quickly jump into the seats, resulting in countless confrontations throughout the journey. On one occasion I saw an elderly couple come back to find people in their seats, and rather than face the confrontation they walked away. At one point during our journey a member of staff did check tickets, but the passengers who didn't have reserved seating just left and came back once the check had finished.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Family holiday"

On bioth crossings the boats were clean and comfortable, although finding somewhere for a family of 4 to sit in the way back was a little tricky due to it being so busy. Staff were friendly and helpful, and remained cheerful, despite an obvious full on workload. Food and drink options were good, although a latte coffee would have been much appreciated! On the return ferry we were sat in the cafe area and the ferry was incredibly busy, we were so impressed with the serving staff, they quite literally did not stop the whole trip as there wad not 1 lull in people queuing, but they remained happy and courteous throughout. The only negative wad that both sailings were half an hour to an hour late leaving
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Reviewed by Andre who travelled with Brittany Ferries on Normandie
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"First time user but may be not the last"

I found the route to France suited my purposes not having done this before. Brittany Ferries ship have changed for the better since my last time on one many years ago.
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Reviewed by Karen who travelled with Brittany Ferries on Normandie
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"Delay disappointment "

After being asked to arrive early, combined with delayed departures in both directions and lengthy passport checks, all resulted in a disappointing travel time of over 10 hours
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Caen - Portsmouth"

This ship was over an hour late getting into Portsmouth. Once arrived it took almost 2 hours to get through security.!!
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Reviewed by Martin who travelled with Brittany Ferries on Normandie
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"Caen to Portsmouth"

Smooth all the way. The sea and getting on and off! Very busy restaurant but on a 5 hour plus crossing, queuing passes the time! Just a word of caution about changing your booking as we did. We booked a cabin on our orginal booking but changed to a ferry later the same day. An admin cost for changing which is okay but there was no cabin available on the later ferry. No refund for the cost of the cabin.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Pretty good going until we met French Customs"

We left Southampton on time, I think, and enjoyed being in the booked lounge seats, bringing coffee and croissants down to them etc. later we ate in the restaurant, and the food and service seemed fine. Not a bad crossing until it came to leaving the boat, the Normandie. Getting the cars off seemed to take an age, but no time at all compared to the time we were forced to spend on the dockside waiting tote through Customs. We were at the end of the line and just as we arrived at/the sheds another douanier appeared and beckoned us to his window. Gee thanks: why could you not have got there earlier so as to get us off the dockside sooner. We were worried about teaching our target place in daylight. We had felt that all would be well in that regard when booking and taking the published times, but felt cheated out of an hour or more.
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Reviewed by Stephen who travelled with Brittany Ferries on Normandie
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"Good service "

Very good
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Reviewed by Nadia who travelled with Brittany Ferries on Normandie
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"A very comfortable and calm crossing"

The journey from Portsmouth to Caen could not have been more comfortable. The ship was stunning as were the views. The food was delicious and the seating really comfortable throughout the ship. The whole journey both ways was calm and relaxing so the time flew by.
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Reviewed by Angela who travelled with Brittany Ferries on Normandie
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"A relaxing way to start and end my holiday"

The ferry crossing was very relaxing with excellent facilities and I was able to sleep for 3 hours in the reclining chair on the way out. The variety of restaurants and the entertainment for children was very impressive.
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Reviewed by Helen who travelled with Brittany Ferries on Normandie
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"Quick trip"

A good service although the seating arrangements seemed a little chaotic - we booked two reclining seats and found our selves sat at opposite ends of a neary empty room. The staff did change the seta numbers but we felt that there was little control.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"No bikes required!"

Sensibly worked ferry!
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Reviewed by Simon who travelled with Brittany Ferries on Normandie
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"Comfortable way to cross the Channel"

We found the crossing easy and comfortable. There were various food outlets, all of which served quality food . We had comfortable seats in the main cafeteria. This became a quiet and restful place once the breakfast rush was over. We would definitely use Brittany Ferries again.
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Reviewed by Andrew who travelled with Brittany Ferries on Normandie
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"Brittany Ferries "

Pleasurable experience.
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"My Trip"

Very helpful staff, boarding was very well done. The ship had great facilities, however the cleanliness of the seating could have been better. On booking i had made a mistake on the date of the outward jouorney and tried to alter it straight away but was unable and it then cost me £145 to correct it. This was day light robbery.
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Reviewed by Mash who travelled with Brittany Ferries on Normandie
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"Trip to France and Back"

On the whole, good experience... Only thing to complain about was the quality of the reclining chairs on both journeys... they seem very old stock and not particularly nice to sit on... out of the 4 we booked, on the way out, only 2 reclined and the air conitioning wasn't working, so it was so hot in the room our recliners were located in, that we were unable to use them... different boat on the way back... but again, the chairs are very old and feel dirty to sit on. Wouldn't pay for these again.
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Reviewed by Tony Hill and family who travelled with Brittany Ferries on Normandie
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"Very bad experience "

Let me start by saying Brittany ferries the actual operator where amazing we’re amazing . Sadly I can not say the same for Direct ferries . Due to a family emergency we need to bring our return forward and as our ticket could be amended this should have been a simple task . Unfortunately Direct ferries could not be reached ,there system they suggest using failed and after 4 days of trying we contacted Brittany ferries to explain the situation to which they gave us the next sailing . Even after we had changed date and sailed direct ferries write generic emails saying that they had requested a change of date but the operator ( Brittany ferries) had failed to respond. They did not even pick up that our sailing had changed and we had sailed . Poor service that will leave you stranded should an emergency arise. I would not hesitate to use the operator but would never book via direct ferries again :(( and to
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Reviewed by Ian who travelled with Brittany Ferries on Normandie
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"All went to plan"

The ferry was on time - facilities acceptable and staff helpful
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Reviewed by Colin who travelled with Brittany Ferries on Normandie
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"Why not fly instead"

It was an experience, but not one I'll be repeating.
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Reviewed by Anthony who travelled with Brittany Ferries on Normandie
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"Ferry was fine - passport control on both sides of the channel was awful"

The amount of queuing required to get on an off a ferry is staggering. We didn't move the car for 2 hours before the UK departure, then queued for a full hour to get through French passport control on the other side. The return journey was no better - more passport booths are urgently needed. The ships themselves were fine and the reclining seats area nice and quiet.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"thank I love it "

Thank
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Don’t get the ferry"

Whilst the ferry crossing was fine we had to wait for over an hour after leaving the ferry to get through border checks. Terrible system with hundreds of cars trying to go through 5 passport control stations. I would avoid the ferry now if at all possible. Why can’t the ferry operate like Le Shuttle where all the checks are on one side only?
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Reviewed by Lizzie who travelled with Brittany Ferries on Normandie
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"Great trip"

The crossing on Brittany Ferries from Caen to Portsmouth was good with the company providing an efficient and good service.
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Reviewed by Malcolm who travelled with Brittany Ferries on Normandie
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"Good crossing "

The boats where late leaving and as a result the cabins where late being cleaned. No problems for me . The staff where helpful, friendly and kept us updated.
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Great trip"

We enjoyed our crossing to and back from Caen!!
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Satisfied customer."

Very comfortable and peaceful way to travel. Ferry design very stylish. Would have been good to be informed of reason for 1Hr delay in departure from Caen on return to avoid anxiety.
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Reviewed by Catherine who travelled with Brittany Ferries on Normandie
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"Smooooth"

It was so easy - customer service was excellent, cabin clean and comfortable, and the organisation splendid - thank you
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Reviewed by Antony who travelled with Brittany Ferries on Normandie
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"A very great way o France "

Once on board you can seat back in comfort and rest up before you carry on.
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Food awfully disgusting, 1h late departure, but enjoyed cinema "

Normandy ferry planed to leave on august 6th at 16:30, left at 17:30. Enjoyed movie in cinema 1, which started almost on time (15min delay). We had food on the cafeteria on deck 8. I ordered a steak «saignant» (i am french, the chef as well). The meat was too raw, tasted awful, pepper sauce was a tasteless glutamatefull slimmy thing, fries undercooked. Not recommended.
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Reviewed by Matthieu Fossoux who travelled with Brittany Ferries on Normandie
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"Good Ferry, great crew, awful breakfast "

Busy crossing but to be expected in August. Boat was very clean and cabin spotless. Went for breakfast in the restaurant and had one of the worst attempts at an English breakfast ever. Buffet was ok but £19 each was a rip off. Crew were very good and helpful and arrived on time. spotless
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Reviewed by Dominic who travelled with Brittany Ferries on Normandie
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"Use Brittany Ferries direct and not through Direct Ferries"

needed to change my return booking as my paertner was getting quite ill because of the heat. This was done but what cost. Brittany Ferries charged £75.00 and Direct Line £113.01 a total of £188.01. Why Direct Ferries need such shocking increase when Brittany Ferries was reasonable I fail to understand Direct Line you were the Agent and entitled to a fee, but I feel cheated. WHAT DO YOU HAVE TO SAY I PROPOSE ASKING BRITTANY FERRIES TO SEE WHAT THE AGREEMENT IS BETWEEN THE TWO I have trvelled Brittany Ferries many time and I have no complaints whatsoever but with Direct Ferries, whom I use before, i feel cheated
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"Crossing "

Good crossing. Only thing lacking was free WiFi in cabin.
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Reviewed by Jonathan who travelled with Brittany Ferries on Normandie
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"Trip to France on Portsmouth Caen ferry"

We found the ferry trip enjoyable. The cabin was clean and towels provided. Food in the restaurant was French and priced appropriately. Would have liked better facilities at the port- it's a long wait in the queue to board and the toilets are not obvious. The call in the morning arrival.to Caen feels very early- but understand that some customers will want to eat breakfast before they drive. Thank you to your helpful and friendly staff- they were very welcoming in each of their roles from guides to shop to cabin staff.
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Reviewed by Jill who travelled with Brittany Ferries on Normandie
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"All good bar the delay"

Shame about the passport queues otherwise a good trip
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Reviewed by Angus who travelled with Brittany Ferries on Normandie
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"30/7/2022"

We had a great trip. Left 1/2 hour late but made up time. Good food and comfortable seating. Helpful and attentive staff. Thanks.
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Reviewed by Gregory who travelled with Brittany Ferries on Normandie
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"Long delay without any warning nor apology"

We left with an hour delay - without warning nor explanation. Half of the deck were not accessible to passengers and on the remaining half the benches were filthy. Several toilets were out of order. Very disapointed. As a regular client this is the first time a journey with Brittany Ferry is so poor.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"So impressed with Brittany Ferries."

Given the shambles at Dover, and seemingly consistently chaotic how refreshing it was to Experience Portsmouth to Caen.All the logistics of handling so many lorries and cars were carried out at both ports very efficiently. At Caen the French Authorities were charming and genuinely assisted a speedy passage through! The Crossing , having first had a well earned first class breakfast in the dining room, went very smoothly and quickly. We were entertained on the journey by Scott McMahon, whose guitar playing and singing really good. His rendition of Gracelands Superbe!
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Reviewed by Timothy who travelled with Brittany Ferries on Normandie
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"Portsmouth ferry terminal "

Arrived in the evening told where to park as we would be safe there. At 11.25 pm we had a bike stolen off the back of our motorhome. There is not security there over night. Police notified and cctv captured it all. Be ware do not leave bikes on bike rack at the rear of your motorhome. This is apparently a regular occurrence at this port. Pity we weren’t told about it on arrival. We could have avoided it and all the upset that went with it.
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Reviewed by Joy who travelled with Brittany Ferries on Normandie
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"Trip for a wedding"

Nice trip, only the delays with customs leaving and entering France were bad
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Reviewed by Kathleen who travelled with Brittany Ferries on Normandie
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"Caen- Portsmouth ferry trip "

Cannot fault the crossing and all that was involved including boarding and disembarking, everything ran smoothly best crossing I’ve ever experienced
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Reviewed by Amanda who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen ferry"

The trip itself went very well. The staff seemed pleasant and the entertainment provided was well received. Only criticism was that the all the outside windows needed cleaning or at least a quick sponge over. Thanks
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Reviewed by George who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen"

Boarding was good, no queues or issues. Held up at Caen for 45 minutes waiting to go through French passport control. Only 2 booths operating, quite frustrating. The journey on the ferry was good, we used the lounge with reclining chairs. Comfortable and stress free. Managed to sleep.
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Reviewed by Samuel Davies who travelled with Brittany Ferries on Normandie
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"Busy sailing "

Was a very very busy weekend for sailing. The staff were very polite. A general shop to just sell drinks and sandwiches would have been perfect. Had to queue for either self serve restaurant or tearoom - queues were very long. Boarding and departure good. Delay from passport control nothing to do with the ferry company. Compared to chaos at Dover was quite smooth. Toilets clean though some not open.
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Reviewed by Matthew who travelled with Brittany Ferries on Normandie
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"Fantastic trip"

Ferry was lovely. Plenty of room yo walk about. As the Ferry was quiet there was plenty of seating outside to enjoy the sunshine
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Reviewed by Eileen who travelled with Brittany Ferries on Normandie
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"A smooth overnight crossing "

Our trip went according to plan. There was a long wait to board, as the ferry had a short turnaround time, and we would have liked some information about the wait so we could get refreshments etc. Otherwise all was good.
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Reviewed by Nicola who travelled with Brittany Ferries on Normandie
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"Ferry to caen"

Ferry delayed
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Reviewed by who travelled with Brittany Ferries on Normandie
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"REVIEW MORNING CROSSING - 5 JULY"

Ship was nearly an hour late in departing, which was unexplained, but otherwise a comfortable and capable voyage. Crew helpful and well presented.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Another delayed ferry!"

June 19th Salamanca late, July 1st Normandie late. A bit tedious, to say the least! Buck your selves up Brittany Ferries!
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"Normandie"

Excellent ship and top class staff.
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Reviewed by LESLIE SQUANCE who travelled with Brittany Ferries on Normandie
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"Caen to Portsmouth "

Very good
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Reviewed by Michael who travelled with Brittany Ferries on Normandie
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"Awful "

This review is for the ferry from Portsmouth to Caen There was 90 minutes delay. The ferry was filthy. Loos were disgusting. Very few staff. It was so bad we got the tunnel home . We would rather drive to Calais than get back on the Ferry.
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Reviewed by Trevor who travelled with Brittany Ferries on Normandie
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"Crossing from Normandy to Portsmouth"

We recently crossed from Normandy. Our trip was relaxing. The ferry had plenty of room to get up and move around. The seats were comfortable. It was very enjoyable.
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Reviewed by Lawrence who travelled with Brittany Ferries on Normandie
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"It works but getting tired "

Both sailings were on time, what does take forever is loading both ferries we went on are now looking very tired and could do with a refurbished
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"P to C"

The boat was 90 mins late and we were left not knowing what was going on…… we were starving and in need of the toilet.
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Reviewed by James who travelled with Brittany Ferries on Normandie
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"Great first trip"

The trip was great although the Uk dude if things was much more punctual and timely than the French side, we left one hour late and getting into the boat was very slow in comparison
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Reviewed by Sathyan who travelled with Brittany Ferries on Normandie
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"Border control"

The journey onboard the ship itself was fine, cinema was fun as was the children’s entertainment and the food was perfectly acceptable. How we what detracted from this on both the journey out and return was the chaos of immigration control. Caen had 3 offices for 500 cars! Took over an half and a half to get through controls when arriving in Caen. Then on the return, we arrived the requested 90 minutes prior to departure went through one set of border controls and then were literally left sat in our parked car for over 2 hours with two very grumpy children. Again Caen had only 3 border controls to process 500 cars! We were over an hour late departing. Never again!!
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Reviewed by Christopher who travelled with Brittany Ferries on Normandie
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"Comfortable and easy"

Didn’t use the catering but the cabin was clean and the shower was really very good. Clean and comfortable crossing and the booking and ticket collection was simple.
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Reviewed by Nicholas who travelled with Brittany Ferries on Normandie
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"As expected"

Trip went exactly as planned
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"All was great"

The only problem was in our cabin 6128, we could not sleep well because of the noise through the window it sounded as if the engine was right there on the side of the window
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Reviewed by Ian who travelled with Brittany Ferries on Normandie
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"Well done Direct Ferries, and Brittany Ferries "

I booked via Direct Ferries, to travel on a return trip from Portsmouth to Cean. The booking was so easy and all information was sent in good time before my crossing. I found both my outward and return journey well organised and everyone involved was polite and helpful. Will certainly use Direct Ferries again
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Reviewed by Marion who travelled with Brittany Ferries on Normandie
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"Not impressed. "

Cold and draughty ship. Food choices were awful.
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Reviewed by Larry Heare who travelled with Brittany Ferries on Normandie
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"Easy - so easy!"

An hour's run to Portsmouth, short queue, relaxed crossing, arrived on time, slight delay at French customs, arrived at hotel as planned .... so easy!
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"Great service"

Great boat trip
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Great experience"

Bon voyage, great trip!
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Excellent service"

Excellent and efficient as alwats
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Reviewed by Susan who travelled with Brittany Ferries on Normandie
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"Overnight trip with cabin"

It’s the first time I have booked an overnight trip with cabin and it’s not gonna be the last. It was a lovely trip, great cabin (outside) and bed was extremely comfortable
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Reviewed by Adrian who travelled with Brittany Ferries on Normandie
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"It was Cancelled"

Still waiting a refund or coupon for a future sailing
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Reviewed by Alan who travelled with Brittany Ferries on Normandie
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"My recent trip "

Very good service overall
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Normandie"

We had a really enjoyable sailing with Brittany ferries, staff where brilliant. Under the latest circumstances with corona virus, they made us feel really safe. Thankyou for your service
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Reviewed by Debra who travelled with Brittany Ferries on Normandie
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"excellent service!"

Wow! Really didn't expect very much as we were considering this a very functional way to return to UK from France. What a lovely surprise - everything was orderly, timely and very clean. Our cabin was small but adequate and even had a shower in the bathroom. Friendly, professional staff who made every effort to ensure we were comfortable throughout the entire journey. Wonderful wake-up call music!!
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Reviewed by Robert and Suzanne who travelled with Brittany Ferries on Normandie
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"Ferry convenience"

Quick boarding, nice boat cean is closest from Pamplona as crow flies, disembark was mega fast !
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Reviewed by Paul who travelled with Brittany Ferries on Normandie
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"Info not updated"

As you contacted me regarding the further £30 required by the ferry company as I had inadvertently put in the incorrect length my vehicle. You had not updated the correct details onto the new booking form once I arrived at the terminal I had to pay yet again £30. I will be contacting you regarding this matter once I am back in the U.K. For re embursmant of this amount. Anne Davies
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Reviewed by Judith Anne who travelled with Brittany Ferries on Normandie
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"Holiday Trip "

Going out from Portsmouth - Fab Coming back from Portsmouth - Not so Fab Ridiculously busy, no where to sit, cars packed within inches of each other, unpleasant experience back
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Reviewed by who travelled with Brittany Ferries on Normandie
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"mv Normandie "

Very enjoyable uneventful trip
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Reviewed by Marie who travelled with Brittany Ferries on Normandie
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"Brilliant crossing - both ways"

The whole experience of travelling to and returning from France with Brittany Ferries was just perfect. Accommodation and food along with the onboard entertainment was outstanding - many thanks for making the start to our holiday special and a beautiful ending too.
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Reviewed by Phillip who travelled with Brittany Ferries on Normandie
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"Comfortable journey"

Lovely boat with plenty of seats both inside and outside. Food good value.
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Reviewed by Laura who travelled with Brittany Ferries on Normandie
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"Good service "

Enjoyed the crossing. Staff were friendly and helpful. Decor looks a bit outdated and could do with modernisation. The ship was late and we missed the bus shuttle connection to Caen. The shuttle bus didn't wait for the ferry. Staff at the terminal were helpful and ordered a taxi so we could make our connection.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Very easy"

Very easy to access the website and book. No fuss or frills, just straightforward.
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Reviewed by Ian who travelled with Brittany Ferries on Normandie
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"Long Wait at the quay before boarding"

Cold and wet, they do not let you board until the last minute, so spent hours in the car. By the time we got on board, too late to eat and not much available anyway. You get the impression they have a monopoly, are subsidised and so do not really care. P&O is much better.
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"Change of departure"

Arrived Caen on return journey , they let us wait in a queue at least 20 minutes to be told ferry not running , hadn't we received a message , obviously not . We needed to get to Cherbourg not helpful with directions . On return received £20 voucher didn't even cover fuel .
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Reviewed by Martin who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen "

Access to hot drinks andfood could have been longer . Quiet crossing.
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Reviewed by Shelley who travelled with Brittany Ferries on Normandie
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"Normandie"

Very smooth sailing. Exceptionally clean ship. Staff friendly and helpful. Only small point, no TV as there is on other crossings
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Reviewed by Maureen who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen & return 13th - 19t Oct 18"

It was a year since we last sailed with Brittany Ferries, and the pipe music and impending arrival notices previously played in the mornings is no longer played? This resulted in us being late back to the car? I think some announcement or warning should still be given? A number of unoccupied cars were on the deck when we drove off? Also we were concerned with the number immigrants trying to board lorries and cars on the way in to the port? We haven't seen this at Caen before?
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Reviewed by Kevin who travelled with Brittany Ferries on Normandie
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"Good but could be better"

Ship going out fine. Ship on route back quite dated and was cold inside throughout. Bathrooms in cabins would benefit from toiletries . Didn't expect bunk cabins as picture on website suggested otherwise.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Brittany ferries "

Outbound fine , except couldn't understand the English announcements , return a nightmare arrived at Caen to be told we had to depart Cherbourg , said they had texted no good to us we were already travelling with no reception , having driven 250 miles we then had to dash to Cherbourg poor attitude from the staff at Caen . Arrived at Cherbourg boarded the boat no apology cup of tea nothing , yet again impossible to hear announcements . Having used up extra fuel had an uneasy time finding some on arrival . Both boats immaculate .
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Reviewed by Martin who travelled with Brittany Ferries on Normandie
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"Amazing "

The food, the cleanliness, the staff, the drinks, the space, the number of facilities, all incredible. The meal I had on board (gammon / ratatouille) was one of the best meals I’ve ever eaten! Which was a surprise. Its a shame everything was closed on the returning night ferry but no I cant fault a thing. Excellent value for money and ease with everything. We were late arriving for the outgoing trip and even switched our return time at last minute and both were handled brilliantly. I cannot give enough stars for all elements of our trip. Cant wait to go again and recommend to everyone.
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Reviewed by Anthony who travelled with Brittany Ferries on Normandie
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"Bin voyage"

Great crossings
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Reviewed by Paul who travelled with Brittany Ferries on Normandie
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"Return ferry crossing Portsmouth to Caen"

Would like to comment that our return trip was made all the more enjoyable by the courteous and friendly staff of Brittany Ferries who made sure our trip was as comfortable as possible from start to finish.
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Reviewed by Lawrence who travelled with Brittany Ferries on Normandie
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"Ferry crossing Portsmouth to Caen "

Very comfortable crossing. Plenty of space and good food in the self service restaurant. Cabin clean and comfortable.
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Reviewed by Roger who travelled with Brittany Ferries on Normandie
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"There and back"

All good
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Reviewed by Jack who travelled with Brittany Ferries on Normandie
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"A good first experience, on the whole"

Efficient boarding. Good (but pricey) food at the restaurant. The live piano music at the bar was rather sad. Still the ship looked tired and could do with some proper modernization but the cabin we had was clean and tidy. Pls seriously update the retail side - the gift shop in particular looks like the sad duty free in the 80s and the prices are non competitive. Finally WiFi is poor
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Reviewed by Simon who travelled with Brittany Ferries on Normandie
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"my trip"

I thought Brittany ferries gave me good service overall , however if I had been told that I would be locked in the cinema for the duration of the film I would not have bought a ticket ,the situation reminded me of the Titanic disaster { the event not the film } had there been an emergency we would have been reliant on someone not panicking and letting us out
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Reviewed by Christopher who travelled with Brittany Ferries on Normandie
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"Customs on the way back."

Be prepared fo a long queue on the way back, like one hour, never mind I am sure it will be better after Brexit? !!!!
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"Shame there was no cabin available"

The ship left on time, arrived on time. It was clean and the breakfast was reasonable and not expensive. I am not sure why no cabin was available to be reserved, but I do find the chairs uncomfortable.
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Reviewed by Robert who travelled with Brittany Ferries on Normandie
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"French Trip"

The trip to France was excellent , very punctual with straightforward boarding and departing . The ferry was clean and comfortable with good quality food served in both restaurant and self service cafe .
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Long trip, but lots of comfy armchairs"

Good voyage. Plenty of time to rest. But... Wish you'd designate at least one comfy lounge as A Quiet Room. Many of us wanted to sleep but two men talked loudly the whole time, Then a couple came in and picnicked very noisily. With 4 lounges not requiring reservation it should be easy to designate one as a quiet room (also specifying no mobile phones or tablets, as on many trains). The headroom for my Nissan Qashqai where I was put on board was too low for my standard car aerial. It was bent before I realised. Your spec of the cars should include any fixed aerial heights! Then you could warn us to unscrew the aerial before boarding (or put us with the taller cars you separated out on arrival).
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"Delayed trip"

Not much help when things go wrong, little feed back from direct ferries won’t use them again
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Reviewed by Martin who travelled with Brittany Ferries on Normandie
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"M'y trip on Brittanies Ferry. "

Excellent. I enjoy it every time I cross over from Portsmouth to Caen.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen return"

Ship and cabin was good; very disappointed to have our return trip cancelled and had some difficult conversations with the young man at Direct Ferries about alternatives. He could not explain why the boat had been withdrawn, was not helpful and basically tried hard to avoid getting us booked for the return journey. Being delayed on to a later boat, returning into UK at 22.00 hours instead of mid afternoon, has made working the next day very difficult. We were also given the same point of view from several people on our boat back yesterday. We do feel some form of compensation should have been offered to pay for all the inconvenience we experienced.The lady in charge of the restaurant was rude and inefficient, we queued for thirty minutes to pay after our dinner!!!!!
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Reviewed by Angela who travelled with Brittany Ferries on Normandie
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"Great trip"

Really enjoyed the ferry crossing, staff were great, glad we booked a cabin so we could chill!!
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Unpleasant crossing"

On the 14/09/2018, Our crossing was the worst of all my trip to France I ever got. After 4 hours drive to Portsmouth and another 4 hours drive to La Baule, I booked a cabin to relax my back and have a lay down, shower etc but that was not the case when enter the ferry, I asked one of your staff where are the cabins and he answer me straight away: is no cabin in this ferry, all chair. I have to sit with my wife again for another 5h 45 min. It was so cold and uncomfortable compare to the one on our way back. I also got disability with very painful working and no option when I was booking. I couldn't get place next to the lift and have to park on 4B then on the stair till 7th floor, walk always down to 7023 for my cabin. Always been good on crossing for me except this time which I really don't appreciate to be honest. I paid for cabin and not reclining chair.
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Reviewed by El'hadji Amadou who travelled with Brittany Ferries on Normandie
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"Commute"

I travel on Brittany ferries quite regularly and always have excellent service both shore staff and on board ship, Nothing too much trouble.
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Reviewed by Toby who travelled with Brittany Ferries on Normandie
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"3rd time customer and will be back."

Our out bound sailing from Portsmouth on Mont St Michel went without a hitch both port side and onboard, this is a great ship, but our return on Normandie was a little different. The port at Caen was under heavy security with armed Militery and Police everywhere. Migrants were jumping on trucks and vans trying to get into the port and on to ships. We were stopped and searched at gun point 4 times, The migrents seem to be a real danger. All this security delaied the ships sailing by just 15 minutes now onboard the ship the Normandy seemed to be a lesser quality boat than the Mont St Michel but had more English staff.. food in the restaurant was cold and was sent back twice ended up getting a refund and going to the lounge snack bar for a microwave pizza it was ok but not what we realy wanted. Return crossing was slow and dull ( could be the return to the UK, end of the Holiday) leaving the ship was fast and easy untill security at boarder control searched twice ( We think they had some information re smuggling or just migrants, but security was the highest We have seen) the gards were plesent enough and got there job done and we were waved through and on the way back home. We will be returning to france but will use the Mont St Michel both ways next time as it is a 10/10 ship when we used it.
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Reviewed by Martin who travelled with Brittany Ferries on Normandie
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"Pleasantly surprised"

As I’m pretty scared of the ferry experience I wasn’t looking forward to the crossing but as it turned out I was very impressed. Check-in although a tad slow was pretty efficient. To be honest I would prefer they take a bit more time to get the loading right so this wasn’t.a major issue. The crossing itself was really smooth. Service in the restaurants were good. All in all I really have no complaints. Well done Britanny Ferries.
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Reviewed by Elizabeth Blackman who travelled with Brittany Ferries on Normandie
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"Great trip self serve restaurant staff very rude"

Everything was fabulous except the staff in the self catering restaurant We felt like we were very unwelcome the food was under cooked and cold I had to reheat it in the microwave We went for breakfast but have to say I wouldn't bother again. Apart from this I couldn't fault the trip
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Reviewed by Kevin who travelled with Brittany Ferries on Normandie
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"Beautiful cruise across the Channel to Caen"

On my trip across Europe by bike , it was a very pleasant break and journey to travel from Portsmouth to Caen by Ferry. Beautiful weather, on the deck and later at the table of the restaurant made the whole trip a very pleasant experience! To be repeated!
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Reviewed by Alexander who travelled with Brittany Ferries on Normandie
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"The Restaurant is worth a visit even if you are not crossing the channel"

Everything about the crossing was excellent - check in was easy and the facilities were great. The self service restaurant looked great - but the line was slow so we opted for the Restaurant - and we are very glad we did. The food was excellent - the buffet Hors D'ouvre and the buffet desserts were simply delicious - and the dish of the day was melt in the mouth Beef Bourguignon A great start to the holiday
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Reviewed by Amanda who travelled with Brittany Ferries on Normandie
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"Good but get a Cabin!"

The cabin was very comfortable. We didn’t have one outward but managed to get one on the way back. Lesson learned, if you’ve got driving ahead then it’s essential to pay extra for a really comfortable cabin complete with bathroom. The communal reclining seating areas are not conducive to sleeping. A little more info whilst waiting to board would be good because your stuck waiting at different stages unsure whether you’ve time to go get something to eat etc. A clear advice of when check-in will open and when you will board would be great. Getting on and off is smooth though but in Caen (Ouistreham) there were only two passport control booths when we arrived so if you’re at the back then you’re in for a wait. As mentioned, cabin was really comfortable, ship was tidy and staff friendly. You get woken up an hour before docking which is fine.
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Reviewed by Paul who travelled with Brittany Ferries on Normandie
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"Reclining seats"

The Mont St Michel was a lovely boat with good facilities generally. As a first time customer though I was disappointed that having reserved reclining seats for the overnight trip, the seats did not actually recline and this disrupted the amount of rest I managed to get. The advertised free Wi-fi was also intermittent and I was unable to stream or download. There is Wi-fi to be bought (a much better option) but this was very expensive. The catering was excellent and the staff friendly and helpful (even though one person was unaware that there are showers in some of the toilets!)
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Reviewed by Graham who travelled with Brittany Ferries on Normandie
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"Traveling with pets "

My doggies have to stay in the car for 8hours, without space for a walk, and next to one of the noisy engines of the ferry.
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Reviewed by Patricia who travelled with Brittany Ferries on Normandie
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"Portsmouth - Caen - July 2018"

Smooth trip which was efficient and on time; service was generally good; standard double bunk cabin on the way out was clean and comfortable if a little small; commodore cabin on the return trip was excellent - very comfortable and spacious with good facilities and breakfast served in the room.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Plain Sailing"

No complaints at all. Both crossing on time, very comfortable, helpful staff
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Reviewed by who travelled with Brittany Ferries on Normandie
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"A very Pleasant Journey."

Found the staff very friendly and helpful..the crossing was calm and the bed comfortable... A good way to travel and wake refreshed to continue the journey.
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Reviewed by Gordon who travelled with Brittany Ferries on Normandie
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"A great experience "

A breath of fresh air compared to our crossing to france from Ireland with a competitor... Brittany Ferries staff were efficient, courteous, friendly and went out of there way, catering was excellent quality and good value, and the ships facilities were clean and comfortable. Will definitely travel wirh Brittany ferries in the future.
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Reviewed by Colm who travelled with Brittany Ferries on Normandie
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"Trip Aug Caen to Portsmouth"

Our return trip back from France was a great experience. Nice smooth sailing with good entertainment for the kids to keep them occupied. Kids had a pizza which they both liked. We only had a coffee and tea. Cabin was clean and perfect for us.
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Reviewed by Mark who travelled with Brittany Ferries on Normandie
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"Plain sailing"

Great crossing from Portsmouth to Caen. Food reasonably priced, lots of activities to do. Some consideration for dog owners and their pets, especially in the hot weather. The cabins were clean and offered a haven for those travelling long distances. Ship was a bit late leaving Caen and arriving in Portsmouth which was a little frustrating as the channel was like a millpond. Overall, a good service.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Amendments"

All fine except I tried to amend our booking to include bicycles on the back of our Discovery. I could only find the option for bicycle rack on roof And not at rear of car. Consequently when we arrived at Portsmouth we had to pay an extra £35.00 to board. Can you check the options on your website please.
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Reviewed by Serena who travelled with Brittany Ferries on Normandie
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"Very 'bon voyage'"

I certainly had a very agreeable crossing. I hired a cabin which was clean and comfortable and it's a very good thing to be able to have a shower and a snooze even on the day crossing. The food is quite reasonably priced and the standard in the restaurant was really pretty good - I was travelling and dining alone and I wasn't hurried through my meal. There were of course very many families on board and the Ferry had made an effort laying on a clown, play areas and a cinema. One word of caution is that it's tough work if you have a lot of luggage as a foot passenger as you'll have to haul it all yourself on and off the boat; clearly if you've a car this won't be a bother. Otherwise, full marks!
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Great crossing "

This was the first time we had used this crossing, but we will certainly use it again. The terminal is easy to access and the resort of Ouistreham is well worth a stopover. The ship was clean and well appointed with a wide range of places to sit and eat and drink. The food in the self service restaurant was excellent.
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Reviewed by Ian who travelled with Brittany Ferries on Normandie
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"Excellent crossings"

Daytime crossing out in glorious weather. We were on board early for our afternoon crossing. We found seats at the back of the ship and enjoyed the journey there until around 5.30pm. We then went in and had a very nice meal in the cafeteria and the service was first class. We then went and sat in our pre-booked seats for a couple of hours enjoying watching the French coast roll into view. Our return trip was overnight and we had booked a cabin. The cabin was very warm and could have done with being cooler. Upper bunk not the best for seniors. We slept fitfully due to the heat, rising at 5.00 am and enjoyed a hot shower before going up for breakfast. We were surprised to see Portsmouth outside and just had time to gather our belongings before going back down to the car deck to prepare for our journey home. Thank you for your excellent service. 5*
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Reviewed by Malcolm & Angela who travelled with Brittany Ferries on Normandie
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"Pleasant journey!"

I was brought up in the Western Isles so I don't take a great deal of pleasure in ferry crossings - for me, it's a bit like being on a bus! However, I enjoy Brittany Ferries because the food is good and not too expensive, there are lots of different places to hang out, so you can usually find somewhere quiet to sit and read or whatever, the staff are very nice and generally you arrive at your destination rested and relaxed. I've also found the shore staff friendly and very helpful. Any moans? No!
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Reviewed by Andrew who travelled with Brittany Ferries on Normandie
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"Overnight sailing "

Annoyingly late departure but not fault of Brittany Ferries. Given water at check in - appreciated. As we booked late only recliner seats available. Very uncomfortable and almost impossible to sleep in. Due to underuse of these, why not turn every 3 recliners into a flat bed and sell for £5/£10 each and overnight passengers would be refreshed and Brittany Ferries would generate more income.
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Reviewed by Doris who travelled with Brittany Ferries on Normandie
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"great staff "

Excellent customer service but on asking for a hot breakfast at the bistro I should have been directed to the self service restaurant on the deck below rather than say no you can't until lunch. It was very early and we hadn't had time to review the ship demographic
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Reviewed by Karen who travelled with Brittany Ferries on Normandie
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"Not really good enough"

I wish that I had booked directly with Brittanny Ferries rather than through Direct. I would have had better flexibility, especially when amending a booking, and I believe that the cabin allocation system would have worked more in my favour.
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Reviewed by Matthew who travelled with Brittany Ferries on Normandie
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"English staff"

Your English staff at the port are a disgrace !! Very rude no help what so ever !! Couldn't wait to leave the port ! Totally unacceptable, the French staff on the ferry and in France amazing people so polite and helpfull
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Reviewed by Martin who travelled with Brittany Ferries on Normandie
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"Return trip Portsmouth to Caen"

All very nice and punctual. Reclining chairs could be better as they don’t recline much. Ferry clean and tidy with friendly staff. A vegetarian option with the full English breakfast would be appreciated. Many thanks
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Reviewed by Rodney who travelled with Brittany Ferries on Normandie
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"motoring to northern France"

the ferry mont st Michel operates from Portsmouth to Caen: It was a well run ship and everything you could want in a car ferry. Helpful staff both onshore and on the ship. I would use this service again.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Good crossing "

Efficient boarding , easy to get around the boat. Nice areas to sit outside. They were still cleaning the outside so everything tidy. Maybe a dedicated smoking area would more pleasant for non smokers.
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Caen trip"

Unfortunately , ferry Delayed over 30 mins, ( precious minutes when travelling many hours the next day - had to queue and wait for cabin to be ready. Once in cabin, very greasy smell, situated above engines so very little sleep. Not what we needed for 8 hr drive next day!! also French either practising/ preparing for brexit as 1 hour to clear passport control - Or letting us know - possibly - they rule the world ( football that is!!!) Not our best experience
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Reviewed by who travelled with Brittany Ferries on Normandie
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"late boarding"

I very much enjoyed travelling in your Commadore class cabin last night. What rather marred the experience was that we were unable to board the ship until just before embarkation. We arrived at the port hoping to go on board before embarkation and have a meal, but were told that boarding was to be around 10:00 pm. This was too late for us to have dinner, so we ate at a restaurant in the port. As it turned out we were practically the last vehicle to be allowed to board and the ship left very soon afterwards Some form of early boarding or priority boarding would be appreciated. You'd sell more in the restaurant and shops too.
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Reviewed by Andrew who travelled with Brittany Ferries on Normandie
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"Caen Portsmouth 2018"

Was a easy, relaxed trip.
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Reviewed by Anita who travelled with Brittany Ferries on Normandie
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"Lack of amenities on tarmac but very nice boat"

We arrived ahead of time and were left to roast on the tarmac before boarding for much too long. We'd have appreciated some service or at least information. Once on the boat instead, things brightened up: people were nice, food was good, and the boat was silent which is a big plus.
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Reviewed by MC who travelled with Brittany Ferries on Normandie
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"An excellent ecperience"

We are from New Zealand and on our return trip from France to England. The 5 hour journey was a relaxing and comfortable experience. Excellent service in bar and restaurant and comfortable and quiet seating area.
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Reviewed by Anne who travelled with Brittany Ferries on Normandie
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"Travel feedback"

Exceeknt time keepinga nd service on board
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Reviewed by Kevin who travelled with Brittany Ferries on Normandie
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"Seating arrangement"

Reserved two reclining seats but they were not next to each other. However the boat was certainty not full and were able to relocate. The boat was clean and the restaurant facilities excellent.
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Reviewed by Trevor who travelled with Brittany Ferries on Normandie
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"Caen-Portsmouth ferry Tue 19th June"

Our (daytime) ferry trip on 19th June was generally fine. However, the temperature on the ferry was pretty cold because of the air conditioning. Why spend money and energy on unnecessarily strong air conditioning, which affects passengers' enjoyment of the trip?
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Reviewed by Jonathan who travelled with Brittany Ferries on Normandie
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"Extremely happy"

Rey good crossing and breakfast very good also arrived on time
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"Parking "

I am very shocked that parents with young babies are not even thought of whenprking on the ferry, we were in the tiniest gap we couldn’t get our pushchair out for our 5 month old babie so we could push him around on the ferry. Parking really needs to be thought through for parents and babies they should defiantly be a priority
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Reviewed by Becky Allen who travelled with Brittany Ferries on Normandie
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"Small Print"

Make sure you read the small print! Bought what I thought was an amendable ticket but when I went to add a passenger I could not amend it and had to buy another ticket. Ticket was cheap but the fact that i had to but another was really annoying ended up paying nearly as much for a foot passenger as for the car with two passengers
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Reviewed by Robert who travelled with Brittany Ferries on Normandie
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"Very handy sailing times"

Good ship, and really handy departure times, both routes. One thing - the cabin temperature was really hot and setting the aircon to max cold didn't make a difference until about 4am!
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Reviewed by Ian who travelled with Brittany Ferries on Normandie
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"trip to lemans "

We had a good experience using Britany ferries, the check in, boarding and journey were all excellent the service ran on time both ways the facilities were all good our food and drink requirements were met with no issues whilst we were on board
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Reviewed by Dean who travelled with Brittany Ferries on Normandie
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"Trip to france"

Only fault was schoolchildren racing around. Bad on trip out. But back to England after four hours someone finally asked them to tone it down. A bit wearing. They were old enough to know better. Or maybe the teachers didn’t see it all all. I Never complain. Live and let live. But it was far too much. But service and staff. Spot on. And I am having problems with breathing and they put sticker on car. Got right next to lift. Top marks
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Reviewed by Brenda who travelled with Brittany Ferries on Normandie
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"Relaxing and great food "

Getting on and off the ship was very easy and smooth running. Food at breakfast in the cafe and al a carte lunch was lovely. Our cabin was comfortable and staff very friendly
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Reviewed by Joanne who travelled with Brittany Ferries on Normandie
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"Good way to travel"

Very good experience, lovely ferry, friendly staff, just gets really cold at night and dawn, heating should be turned up
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Reviewed by Anita who travelled with Brittany Ferries on Normandie
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"50/50 "

The ferry from Caen to Portsmouth had good reclining seats, the room was cool but bearable. The ferry back from Portsmouth to Caen was terrible. The seats did not recline and I reported 3 times how cold the room was. Nothing was done. I hated every moment of that journey and was physically shaking with cold.
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Reviewed by Leila who travelled with Brittany Ferries on Normandie
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"Poor Service"

As I am disabled, the care on your ship was appalling .We had to lift the Gantry so that the wheelchairs could get into the CAR DECK by hand there was no crew available to assist with this job. also the lifts down to the car deck was being used by crew members to go up and down doing whatever they had to do instead of waiting until passengers had cleared the lifts with their wheel chairs. A Crew member should have been available for safety reasons under the health and safety LAWS.
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Reviewed by Derrick Haines who travelled with Brittany Ferries on Normandie
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"Trip tp France"

Very impressed with the service received on board our crossing from Portsmouth to Caen. The cabin was comfortable , clean and well maintained. We were particularly pleased with the quality, variety and price of food and drinks available on board. Our experience on our return journey with another ferry company was not so good,- the food was of poor quality yet more expensive. your staff are all very friendly and helpful
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"Peace"

On arriving at the port only having to wait a little while before embarking on to a very clean ship with polite staff. The crossing was one of the best have had
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Reviewed by Stephen who travelled with Brittany Ferries on Normandie
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"A MOST DISAPPOINTING EXPERIENCE "

The ship was due to leave Portsmouth at 22.45. The process to board started at 8.45 and we were informed that we should be on the ship in half an hour. We had to wait in a queue for more than 2 hours. During this time there were no facilities available. When the Normandie arrived from France is was chaotic and the traffic queued to disembark. The ship left almost an hour late. The cleaners were still organising the cabins and were not helpful. We were more than an hour late in getting into Cherbourg the next morning.
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Reviewed by Eric who travelled with Brittany Ferries on Normandie
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"Great trip, but...."

A great trip from Ouistreham to Portsmouth and very impressed with the service security and welcome we received. However the departure process in Portsmouth was surprisingly disorganised and inefficient. Trucks getting in the way of cars, confused lane control and haphazard security checks made for a disappointing departure process from the Terminal
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Reviewed by Philip who travelled with Brittany Ferries on Normandie
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"Our pre booked sleep seats stolen! "

We had booked sleep seats for our crossing over night Portsmouth to Caen. Despite having a pre paid for booking for our specific seats - lounge 4, reclining seats - the seats were awarded to French passengers by French staff leaving us know where to sleep! Brittany Ferries absolutely appalling in this regard! A breach of contract for which they will be sued! I am aware of this approach having affected at least 10 other passengers!
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"A relaxing start - and finish"

The ship is a real delight, with cinemas, a restaurant, tea bar, kiosk etc. and clean accessible lavatories everywhere. It appears to be able to accept huge numbers of people and readily serve them with little fuss. In this it varies from the channel 'packet boats' out of Dover, which seem harassed when full. This is presumably because it is both huge and well-designed. For example, staircases leading directly to car decks have no queues to leave, even when the boat is full. Staff are professional, well turned out and seem very polite, even under intense pressure. They are helped by what is clearly a superior organisation compared to the norm. Indeed organisation is so good, staff give out cards stating the location of your car for novices who fail to register where they leave them. Female staff, in particular take a pride in their appearance, unlike their counterparts on channel packets, who appear dreary and under dressed in comparison. Male staff, likewise are equally well turned-out; and equally polite. Cabins vary little from those on the packets. Like them, they are clean and fragrant and peaceful. The big difference is the time - you have hours to sleep and get your breath back from storming across France; and this is a real treat Above all, perhaps, though it can cost a few bob more, the ferry is a real alternative to the misery of the increasingly filthy tunnel shuttles. Where they provide 3/4 hour in a cattle truck with no facilities whatsoever, the ferry is part and parcel of the holiday - an enjoyable, relaxing, comfortable service
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Reviewed by Michael who travelled with Brittany Ferries on Normandie
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"Enjoyed the trip"

Generally it was all very good. Excellent breakfast with service in the restaurant at a reasonable cost. Booked an inside cabin on way back as wanted to get some sleep before a long drive home. Cabin was fine but too much noise to sleep as a party of school children seemed to be running riot screaming shouting and banging in the corridors. I appreciate that youngsters do get boisterous but their supervisors should keep them out of the cabin areas.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Reclined seats are not really nothing!! "

Service could improve on reclinable seats. My friends did not sleep properly last night. Staff looks over tired with no energy to deliver a good customer service,. Anyway, Ferries looks great on the interiors and families with children can have a good time. Xx
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Reviewed by Tiago who travelled with Brittany Ferries on Normandie
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"Brittany Ferry To CAEN @ Night."

Always too late to get on the ferry-usually circa 23.00 hrs. Chaotic arrangement as Too late to eat or drink / duty free, so Brittany lose out on sales. Wake up call about 05.30 hrs and then rush to take breakfast before disembarking. Dreadful journey but unavoidable if you need to travel far south in the following day.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Smooth and comfortable"

After a somewhat challenging driving break, I was sole survivor of a 3 car trip and the crew were brilliant in fixing me up with the crossing arrangements we have planned once on board. Very comfortable cabin with ensuite facility, lulled into a good nights sleep and an early breakfast on deck watching sunrise over the white cliff on the Isle of Wight. Worked well - although the border checks on arrival are a real pain and going to get worse. Hopefully we'll see Brexit reach sensible process that does not extend the journey time unnecessarily. One observation is that a 'quiet adult bar' would be nice
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Reviewed by Andrew who travelled with Brittany Ferries on Normandie
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"two points"

The crossing and boat were excellent. Only one criticism / suggestion - please extend the opening of the restaurant . If the boat is due to arrive at 06.45 it is unreasonable to only open at 0600. Most people on holiday like to take there time at breakfast I suggest it opens at least one hour before arrival. That allows people time to enjoy breakfast and go back to their cabins to get their stuff ready to disembark
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Reviewed by Christopher who travelled with Brittany Ferries on Normandie
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"Late night crossing"

The overnight crossing is good but don't expect to get any sleep for the first hour with all the annoying & unnecessary announcements.. I agree safety notices are required but not booking breakfast, stowing luggage & about the shopping on board. I also do not like being woken an hour before you dock with an inane piece of music. I get the overnight ferry as I wish to sleep!
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Excellent"

First time with Brittany, hopefully, won't be the last!!! Comfortable, really good value with a cabin on my return. The French do it & do it very well. Won't hesitate to make them my 1st "port of call" on future trips. Loved everything about it, apart from the weather, then we can't really blame them!!
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Reviewed by Tim who travelled with Brittany Ferries on Normandie
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"Cycle trip to Lot and Garonne"

I will gloss over the return ticket fiasco so as not to spoil my memories. My solo cycle trip to Bordeaux via Caen using ferry, train and TGV via Paris went smoothly, I always like travelling Brittany ferries, on time clean and efficient. I covered 500 k on quiet well kept French roads and paths. Drivers were courteous, weather perfect and countryside beautiful.
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Reviewed by Colin who travelled with Brittany Ferries on Normandie
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"Good crossing, both ways."

Can't really fault this trip to France for a weekend. For the outbound trip we booked a cabin and it was great to sleep off the journey over-night allowing us to be refreshed the following morning when in France. Beds were a little narrow, but perfectly acceptable and comfortable. The shower/toilet was small, but adequate for what it was meant for! The return journey was during the day, and a quicker crossing. Was very impressed with the quality of the food in the restaurant, and although there were plenty of passengers on-board, it didn't feel overly busy. Only complaint was regarding the kids entertainment. It hyped up the children and was very noisy.
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Reviewed by Ian who travelled with Brittany Ferries on Normandie
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"Excellent "

Excellent service, clean ship and a fantastic price! Even had a shower in the en suite so I was nice and refreshed for my long drive. Would definitely use Direct Ferries again.
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"Great crossing"

First time we've used this route, and would highly recommend it. The ship was clean with great facilities. We had a very nice meal in the self service restaurant which was reasonably priced. Plenty of places to sit, comfy chairs, good toilets and showers.
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Reviewed by Sean who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen in April"

This was our first trip on the his route and we were very happy with how it went. The arrival procedure was easy and everything was on time. The facilities on board were great and we enjoyed a hearty breakfast before settling in to watch a movie! Will definitely be using this service again in the future!
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Such a civilised way to travel!"

It is very comfortable and easy for me to go back and forth between France and Britain. The ferry trip is a very enjoyable part of that. It's a little holiday in itself.
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Reviewed by Gwenllian who travelled with Brittany Ferries on Normandie
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"Great service"

Absolutely superb trip. Very efficient in parking my car. Staff extremely kind and helpful. Showed a great deal of interest in passengers. Easy to follow rules and regulations. Would definitely be using this service again. I was worrying about the trip but the staff put me at ease immediately. Looking forward to my next trip onboard at the end of May.
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Reviewed by Nicholas who travelled with Brittany Ferries on Normandie
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"11 Apr- 14 Apr 2018"

Good efficient trips both ways, despite leaving Caen late we arrived back in Portsmouth on time.
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Reviewed by Ron who travelled with Brittany Ferries on Normandie
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"Good service"

Four of us travelled to Normandy to visit the landing sites. The best decision was travelling from Portsmouth to ousterheim. Crossing time, comfort and facilities were all fine. Staff aboard were very helpful. Food was good. Recliners not very comfy. Will use cabins next time. Took 1.5 hours to get out of dock at Portsmouth return!!
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Reviewed by Philip who travelled with Brittany Ferries on Normandie
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"A bad trip. Maybe it was those odd mushrooms I had before I boarded at Ouistreham but I suspect not"

Appalling seats on the return trip. They were supposed to be reclining. They were just a little adjustable. Therefore no one seemed to use them. The floor was more comfortable. Also a large party of schoolchildren were on board. 400 we were told. They were out of control with the French teachers in charge seemingly caring not. Most of the people in my salon had a long drive today and expected at least an acceptable level of quiet which did not happen The set up at Portsmouth docks in dreadful. Traffic crossing one another willy nilly. It took ages just to get to passport control. I won't come onto Portsmouth again. Can I have a refund please
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"Dance Music"

Eventually when we were allowed to board the vessel, i just wanted to sleep on my reclining chair. The time was 23:00 and i had been traveling all day, like most people, i guess on that sailing. However it was not possible due to the constant loud Dance music being played all through the lounge area and also the very bright lighting. At around 03:00 when the crew had decided they no longer want dance music for there entertainment they turned off the loud music and the lights. It was only then that the multitude of elderly passengers were able to get 4 hr rest. Very poor customer relations and not comfortable at all. Even the allocated chair did not recline properly.
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Reviewed by Ian who travelled with Brittany Ferries on Normandie
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"Ferry Crossing"

Overnight trip from Portsmouth to Caen - OK but reclining seat not comfortable and lots of people snoring. Overnight Caen to Portsmouth - I had a cabin, well worth the money but you have to get in early to get one. No shops open during the night in case you want any refreshments, so take your own.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Great Crossing"

First class crossing on a quality ship , recommend having a cabin to recharge your batteries.and feel refreshed for the journey ahead. Very good facilities on board too.
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Reviewed by Alan who travelled with Brittany Ferries on Normandie
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"Disappointed "

Was looking forward to this trip on Brittany Ferries. The restaurant was closed - yes closed on the day we set sail and really no notices. We waited along with 20 others and eventually asked at the information and was told. The self service food did not look appetizing at all. Gave up in the end and did not eat. The cabins felt dirty with moths flying around. Plastic tumblers in the bathroom all cracked and unusable. So stabdards have slipped Brittany Ferries
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Reviewed by Simon who travelled with Brittany Ferries on Normandie
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"Drunks on board "

Recently travelled from Portsmouth to Caen and back again. Ferry was good, staff were good outbound trip was good. Unfortunately return trip was Not so good there was large group of young service men who were allowed to get far to drunk to the point several were unable to walk unaided, my night was disturbed by a nearby room being trashed and foul stenches emitting from the same room The following morning staff attended to take pictures and Officers in charge of the group were in attendance. In my opinion some of this group should have been refused alcohol a lot earlier in the evening. It was a shame this spoilt an otherwise good trip
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Reviewed by Michael who travelled with Brittany Ferries on Normandie
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"Lack of compensation for cancellation"

Not happy with the service due to cancellation and lack of compensation
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Overnight ferry"

We took the overnight ferry which was most enjoyable!
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"Good value for money!"

My best recommendations, very positive experience. Kids were busy and as a result parents were happy!
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Reviewed by Boris who travelled with Brittany Ferries on Normandie
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"Served a purpose"

On time. Reasonably clean. Reasonable comfort. Food disappointing. Overcooked ham with little flavour. Sauce with no flavour and soggy chips.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Stormy weather"

The departure of the ferry was delayed by one hour due to very strong winds. Brittany Ferries sent me a email in advance to advise me of the delayed departure. Full marks for that. The crossing was indeed very rough (Force 9) but all the crew continued their tasks without murmur. A very professional and reassuring trip.
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Reviewed by Anthony who travelled with Brittany Ferries on Normandie
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"No problems (almost) with Brittany Ferries"

Everything about our crossing from Caens to Portsmouth went well. Really good to have a cabin so one can relax for a few hours. Our only negative comment concerns the UK Office. When arriving in Caens I phoned because there was no address of where to find the departure point on the papers we had received. i was given an address and told it was in Caen itself. Both things wrong. The address is Ouistreham not Duistreham (making it difficult to find on the GPS) and the port is about 12 kilometres outside of Caen. Apart from this we were very satisfied.
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Reviewed by Paul who travelled with Brittany Ferries on Normandie
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"ferry crossing"

Great ship Great crossing on time and helpful staff BUT why do I have to pay extra for the bikes on the back when I paid for 6mt length which included the length of the bikes so my March crossing will be with another ferry that dont charge me extra Regards Paul
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Reviewed by Paul who travelled with Brittany Ferries on Normandie
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"Plain sailing"

We crossed the channel from Portsmouth to Caen on the Normandie and the service was very good. We had a night time crossing and despite quite strong winds, I did not suffer any problems. Loading and unloading was very efficient and the cabin was clean and the shower was hot. We had the express breakfast which we ordered the night before and there was no wait to collect it.
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Reviewed by Julie who travelled with Brittany Ferries on Normandie
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"disaster of cancel booking DFP23807598"

We had to cancel booking DFP23807598 ferry from Portsmouth to Caen france on the monday 8th of january but we could not contact your customer service dept by phone on 29th december phoning every number(including your chargeable number) on your web site to discuss our problem.(on and of over 4hrs).. Any way we booked our new departure date 7th jan 2018 DFP23973386 on your wed site and payed a expensive single ticket. Do you have any body that works for customer service department to able to help our problem or just let the phone ring. PS we would recommend british ferries staff 5 star rating but direct ferries customer service department 0 star
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Reviewed by Bruce who travelled with Brittany Ferries on Normandie
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"Very nice, relaxing and convenient "

..,
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Reviewed by Francois who travelled with Brittany Ferries on Normandie
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"Storm crossing"

December 27 2017 Caen Storm blowing directly from the North. Held on the dock for over four hours due to the late arrival of the ferry. Horrendous stench of sewage which I assume came from an outfall just off the coast, so feeling sick before boarding. however the ship was clean and well stabilised so didn't rock too much. Pleasantly surprised though late arriving and one of the first off which helped.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Review of my crossing"

As crossings go, And I have done most of them over the last few years between France and Uk, It wasn't too bad, Few small niggles I can moan about though are, 1, Booked with 1 person in the vehicle as disabled, Directly with Directferries whome did not inform Brittany ferries, luckily we arrived at the port early and the really helpful lady at book in sorted the problem out without any problems and got us a parking place near to the lift, 2, Upon arriving at the cabin, The cabin staff had only just began to clean the room , and we where told to wait outside until the room was ready (We where not on board early either) 3, Shop which sells Perfumes, Alcohol, Etc , Was open and sold me a bottle of perfume, But would not sell me a bottle of spirits until 10 mins after leaving port, Which is ok, I realise this is probably law, I was told to come back in 10 mins, which I did as my cabin was close by too find the shop was closed and nobody around, I did return at 6 am following morning to be sold what I wanted. 4, Self service restaurant charged me for 2 teas , even though I had only 1 Cup, 1 Teapot, 1 milk sachet on my tray, When I went back and asked at the pay till, was told by the cashier That there was 2 teabags on my tray ??? I couldn't find the other 1, All this been said, I do travel quite often on these ferries and have never had complaint before, In fact normally find the staff more than helpful , So please don't be put off by my review, I do think as it was Christmas eve ferry, It was possibly a little short staffed, (Only my opinion) As long as the prices stay reasonable, I have no hesitation in saying I will gladly use them again.
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Reviewed by Paul who travelled with Brittany Ferries on Normandie
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"day trip"

pleasant experience
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Reviewed by Hazel who travelled with Brittany Ferries on Normandie
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"Great as usual"

An excellent crossing , easy , staff friendly and accommodation very comfortable. I take Brittany Ferries when ever I go from France to UK. Thank you
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Disappointed"

Very cramped cabin with poor facilities for the expensive price. Won’t be using this service again
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Reviewed by Douglas who travelled with Brittany Ferries on Normandie
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"Portsmouth/Caen and return"

Rough ceossing going but goo return. Food good. Exchange rate abysmal! They whould be embarrassed!!
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Good food!"

We have crossed the Channel many times but this is the first time on this route and we were impressed with the evening meal, good choice of menu, good value for money, it helped make the crossing a good experience. Much better than two Corsica ferries we used on the same holiday.
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Reviewed by Yvan who travelled with Brittany Ferries on Normandie
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"Fabulous"

A very relaxing and hassle free journey. Excellent choice of activities - wine tasting, quiz etc. The staff were extremely helpful and friendly. Our car wouldn't start on exit but the staff rescued us with jump leads!
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Reviewed by Jessica who travelled with Brittany Ferries on Normandie
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"Comfortable trip"

An enjoyable trip outward the food was excellent and the service great. Plenty of space for seating and relaxing. A very comfortable trip.
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Reviewed by Mark who travelled with Brittany Ferries on Normandie
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"Excellent start and finish to holiday"

We had a cabin going over which was a perfect start to the holiday and on our return had a great breakfast in the restaurant and reserved seats - a perfect end. One thing though it would be nice to have our dog in the cabin with us as it is a long time for a pet be in the car.
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Reviewed by Joan who travelled with Brittany Ferries on Normandie
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"Looked after by staff"

I was travelling on my own and felt totally at ease. The staff in Caen were wonderful and so helpful changing my sailing time and sorting a cabin for me. First class service.
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Reviewed by Susan who travelled with Brittany Ferries on Normandie
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"A Painless Experience"

Booked Caen - Portsmouth - Caen on Brittany Ferries through Direct Ferries and found all to be as it said on the label. Really no issues with either booking portal or carrier. Return cabin was changed but only after Brittany contacted me in advance of the sailing and explained their problem - was actually an upgrade.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"complaint!"

I have a complaint sorry! I had a phone call to you early in August to book my ferry to caen as i was unable to book on line as a result i was charged almost £10 for the call! i believe that this is a disgrace and sharp practise! We enjoyed the trip but it was spoilt by this charge! Can you please refund this?
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Reviewed by Ron who travelled with Brittany Ferries on Normandie
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"Comfortable outward crossing"

In general, I was pleasantly surprised by the easiness of travelling by ferry. Also nice to find that some tables had sockets to enable us to re-power our USB-charged devices. Food is expensive for its quality. Staff were generally helpful and friendly. Portsmouth-Caen (Normandie): Generally very efficient; easy embarkation/disembarkation. Very comfortable on board. Le Havre-Portsmouth (Etretat): Seats in dining are were astoundingly uncomfortable. We were parked on the open deck - took nearly an hour between arrival and actual disembarkation; not acceptable!
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Reviewed by Stephen who travelled with Brittany Ferries on Normandie
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"French trip"

Every thing was spot on.thank you
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Reviewed by Patrick who travelled with Brittany Ferries on Normandie
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"Ship to shore"

Used Direct Ferries found it easy to book, clear communications my trip 'sailed' through without a hitch.
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Reviewed by Nigel Williams who travelled with Brittany Ferries on Normandie
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"Very Very Good"

All very good, particularly the call centre off direct ferries. When we contacted the call centre of Direct Ferries for advice when we had our bag containing our passports stolen from our car. We spoke to Julie Dale who went the extra mile to help us get home. She contacted border control and spoke to the home office on our behalf. She was able to give us the necessary information to get home. We could not thank her enough. Future sailing will definitely be done through Direct Ferries. Both ships we sailed on were very comfortable and had everything on board that we needed.
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Reviewed by Robert who travelled with Brittany Ferries on Normandie
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"Normandie "

The whole expreience was excellent and I thoroughly enjoyed it, from start to finish!
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Reviewed by Erica who travelled with Brittany Ferries on Normandie
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"First time"

On arrival at the port we were directed to a check in kiosk for tickets and passports etc, sooo easy. Then directed to a lane for boarding this was very well controlled with room to get out of the car no bumper to bumper and having to squeeze out the door.The amenities on board were good, the meal we had in the self services restraunts was nice 7 out of 10. It was nice to sit outside and enjoy the sun and a drink. Over all the score out of 10 was a 9.
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Reviewed by Walter who travelled with Brittany Ferries on Normandie
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"Ferry from Normandy."

Early departure; beautiful sunrise; queues for chek-in and passport; breakfast in Restaurant (highly recommended); smooth crossing; reserved seats (but could do with a quiet room policy); arrival on time but long wait to disembark; greeted by rain in Portsmouth; passing HMS Queen Elizabeth on starboard....
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Family travel"

We had a great time onboard, I was happily surprised by the cost of the food onboard ( self service). The entertainment was good too.
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Reviewed by Rebecca who travelled with Brittany Ferries on Normandie
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"Perfect"

Made our holiday even more special. Great for kids plenty of entertainment to keep them amused.
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Reviewed by Mark who travelled with Brittany Ferries on Normandie
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"Enjoyable experience "

Ferry was clean, staff friendly and efficient. Lots of seating areas.
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Reviewed by Frances who travelled with Brittany Ferries on Normandie
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"Feedback"

Quick good service recommend
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Fantastic "

Great staff Efficient Lots for kids to do Good shop Good time keeping Cannot fault
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Reviewed by Martin who travelled with Brittany Ferries on Normandie
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"Reliable pleasant commute "

Our 6th crossing with Brittany Ferries between Portsmouth and Caen and we have found both day and overnight crossings a pleasant and convenient way to travel. Recommend cabin at minor cost add-on to get rest for long drive ahead. Will be considering this service again for future trips
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Reviewed by Christopher who travelled with Brittany Ferries on Normandie
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"A great trip!"

We all enjoyed a smooth trip. Very helpful staff. Clean cabin.
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Reviewed by Justin James who travelled with Brittany Ferries on Normandie
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"lovely option"

getting ferry was relaxing and fun, clean ship, good food selection, some delay getting on ship out but very efficient on return journey.
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Reviewed by Helena who travelled with Brittany Ferries on Normandie
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"Bicycle woes"

I booked a crossing from Portsmouth to Caen travelling with 4 bikes only (no car) through direct ferries assuming that bikes would go free as there was no mention of this in the booking process. On arrival at Portsmouth I was informed that there would be an additional cost for the bikes of £60! Not wanting to spoil the family holiday I begrudgingly paid. On my return to England and after further investigation, I discovered that I have actually paid more for travelling with 4 bikes and no car than if I had chosen to take 4 bikes with the car! Come on Brittany ferries, you really need to get your green credentials sorted!
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Reviewed by Chris who travelled with Brittany Ferries on Normandie
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"Bon Voyage!"

A really pleasant return trip. Facilities all very good (but would probably avoid the rather disappointing sandwiches in the café and go for the baguettes which were much better!). We had lunch on the way over to France which really set us up for our holiday. There was plenty of seating in the restaurant and elsewhere and no queues at the bar or duty free. So much better than travelling by plane!
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"Pleasant and efficient"

Large comfortable boat with plenty of facilities particularly for children. Loading and unloading efficient. Only quibble was that temperature in reserved seating lounge was too hot to be comfortable
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Reviewed by Anton who travelled with Brittany Ferries on Normandie
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"Genuinely excellent, relaxing and well equipped; made my holiday start a day early!"

Ship was in good order. Dinner was incredible, such a spread of food and very affordable. Wine list was small but adequate with good range in price and quality. Cabin was clean, quiet and comfortable all with en-suite facilities that worked well. Breakfast was also great. The biggest difference this crossing makes to other channel crossings is time, a full nights rest and starting our journey in West France with less traffic and no need to negotiate Paris made the holiday feel like it started a day early!
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Reviewed by Tristan who travelled with Brittany Ferries on Normandie
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"Mostly good apart from the return jouney"

Staff very attentive and helpful apart from giving us the incorrect deck for our parked car. It was quite stressful trying to locate, as they gave us 6c, when in fact it was 5c. More stressful due to one of our party being disabled and we couldn't get back in the lift. By the time we discovered our car, it was the only one left and we were delayed disembarking.
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Reviewed by Beryl who travelled with Brittany Ferries on Normandie
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"Late Departure Brittany Ferries Caused Problems"

Outbound departure was over an hour late meaning that by the time we arrived at our Hotel we missed the last check in meaning we had to find another hotel which meant we paid twice for the Friday night.
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen"

A perfect sailing
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Reviewed by who travelled with Brittany Ferries on Normandie
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"it rained"

It rained on the way back to England, please sort this out. Seriously it was a good crossing out and back, even saw some dolphins, hope you didn't put them on just for us. good clean well organized. Thanks
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Reviewed by Max who travelled with Brittany Ferries on Normandie
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"Good, but late and with no explanation offered."

The Brittany ship was pleasant and the restaurant was good. However, the ship sailed over an hour late and no explanation was ever offered. After asking at the information desk (once the ship was at sea), I was told the delay was due to a medical emergency. An excellent reason. But it would have been polite to have kept the passengers informed.
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"retun trip portsmouth/caen"

We enjoyed our trip, the boat was clean and comfortable. and thanks to the Tennis final on the tele' the return 6 hours was painless. Our only gripe was the bunk beds in the cabins. My poor husband ended up with bruises as he tried not to stick his foot in my mouth down below, to go to the toilet in the night. I fear those ladders could be dangerous. I realise there are more expensive cabins but really they are far too expensive. That's my only gripe. Otherwise all was very enjoyable.
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Reviewed by Michael Hemmings who travelled with Brittany Ferries on Normandie
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"DAY CROSSING "

CAN'T FAULT THE FERRY , BUT AS A SOLO MOTORBIKE TRAVELER I WOULD SUGGEST A NIGHT CROSSING
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Reviewed by Alexander Philip who travelled with Brittany Ferries on Normandie
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"Very good"

I travelled on the Normandie. The ferry was immaculate, the staff were friendly and the food was great. The ferry also has excellent soundproofing, once your cabin door is shut you can't hear anything from outside. I would definitely travel again on Brittany Ferries.
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Reviewed by Robert who travelled with Brittany Ferries on Normandie
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"Very good trip!"

All very well organised. Patisserie delicious!
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"A pleasant trip"

The sea was calm and the sun was high. What a pleasure! it was likebeing on a cruise. Café and food tasted good and the staff were curteous. What more can I say... and the feeling of not being treated like a terrorist by the security check is rather pleasant too.
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Reviewed by Alban who travelled with Brittany Ferries on Normandie
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"Our Trip"

First time we have taken car to France with Brittany Ferries. Still cannot understand how an early arrival at the ports makes no difference to how early you disembark on the other side! Also, the peace in our reserved seating lounge was interrupted too often with the announcements for invitations to the school groups. The upside of that was that while they were away from their reserved rooms, we were not plagued by the noise from uncontrolled, loud voiced, inconsiderate students. But we appreciate that is a school staffing issue. Perhaps have soundproof doors on the lounges?
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Experience for Brittary ferry"

The ferry journey is calm. Staff are helpful. Restaurant,food is superb and lots of choices. However, WiFi speed is poor otherwise is overall.
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Reviewed by Andrew who travelled with Brittany Ferries on Normandie
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"The only way to travel"

The only way to travel My recent trip with Brittany ferries, with it exceptionally great service, Great food and a very good duty-free shop 👍
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Reviewed by Patrick who travelled with Brittany Ferries on Normandie
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"Shake rattle and blow."

We were in an executive cabin that shook like a set of maracas with air conditioning that was on full all the time so bad it was like sleeping in a gale. There was no obvious means of adjusting the air con. It might have been lest breezy on deck! Got a terrible nights rest.
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Reviewed by Mark who travelled with Brittany Ferries on Normandie
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"Ferry to UK"

Economical and comfortable way to travel between France and UK by car. I would definitely do this again.
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Reviewed by Joyce who travelled with Brittany Ferries on Normandie
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"Crossing "

Fantastic experience
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Reviewed by Alexander who travelled with Brittany Ferries on Normandie
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"Excellent journey!"

We loved every minute of our ferry trip from Portsmouth to Caen. The ferry was amazing and the facilities the best ever.
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"Weekend of 24 hours of Le Mans"

Super night crossing.
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Reviewed by Gwenllian who travelled with Brittany Ferries on Normandie
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"Great service in both directions"

Everything went to plan , all very organised, good ship with good facilities, will definitely use again!
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Reviewed by Paul who travelled with Brittany Ferries on Normandie
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"Portsmouth or Newhaven"

Portsmouth to Caen is a huge ship and Newhaven to Dieppe is half the size and half the cost but in my opinion a more civilised vessel but without wifi which anyway is pretty poor on the Portsmouth run. Portsmouth is a longer journey but saves on motorway tolls if driving to Le Man's as part of a continuing journey.
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Reviewed by Michael who travelled with Brittany Ferries on Normandie
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"My first ferry adventure "

The outbound crossing was on the Normandie it was quite good, the return crossing on the Mont st michel was fantastic. A much better ship.
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Reviewed by Edward who travelled with Brittany Ferries on Normandie
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"Brittany Ferries delights again"

Storms the day before we sail yet the crossing is comfortable with little pitching from the boat. What really stands out though is the great food and service in the restaurant making the longer crossing fly by.
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Reviewed by Anthony who travelled with Brittany Ferries on Normandie
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"Nearly but not quite perfect"

On both journeys the ship was very clean, especially the facilities, the crew were friendly, polite and very helpful. The food was excellent and well priced, the problem on both journeys was having to queue for upwards of an hour in a corridor to be served. The outward journey was on time, but the return journey that we were advised would be running 20 minutes late just fell further and further behind schedule. We arrived back in Portsmouth 90 minutes late. As I said nearly but not quite perfect.
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Reviewed by Brian who travelled with Brittany Ferries on Normandie
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"Entertainment staff"

I was lucky enough to be on the ferry from Caen to Portsmouth which had around 100 D-day Veterans on. The entertainment staff did a great job in allowing those heroes to take the microphone. There was one guy who, back in the 40s,topped the bill over Vera Lynn and another who toured the circuit with Matt Monroe. Had the entertainment staff not realised the importance of allowing these people to sing and entertain us, I feel my trip would have been no where near as good. The two entertainment guys did an awesome and very important job that day.
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"France"

Great trip with the family.
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Reviewed by Andrew who travelled with Brittany Ferries on Normandie
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"Lovely journey"

Make sure you book reclining seats, especially if you need a nap! There were lots of facilities aboard, the breakfast was nicely cooked and filling. You could sit and stand on the deck as we left Portsmouth which was a lovely view.
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Reviewed by Elizabeth who travelled with Brittany Ferries on Normandie
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"Time flew by"

We had a very pleasant crossing with plenty to do for our 7 year old. We will be travelling with you again. The only thing that wasn't great was the quality of the coffee,hot chocolate and cappuccino. Could do better!
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Reviewed by Guylaine who travelled with Brittany Ferries on Normandie
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"A pleasant surprise "

Pleasant cruise, highlight was dinner in the Deauville restaurant- didn't expect to find to a wonderful fine dining experience on a cross-channel ferry. Highly recommended.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"A pleasant surprise "

Pleasant cruise, highlight was dinner in the Deauville restaurant- didn't expect to find such a wonderful fine dining experience on a cross-channel ferry. Highly recommended.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"A pleasant surprise "

Pleasant cruise, highlight was dinner in the Deauville restaurant- didn't expect to find such a wonderful fine dining experience on a cross-channel ferry. Highly recommended.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Peace and comfort"

We always appreciate the design of your ship. When we want to shop, or eat or be sociable - that all happens on one level. Our greatest need, however, is to be able to really rest after a long drive and your lounge facilities enable that so we arrive refreshed. This gives us confidence for the drive on the other side.
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Reviewed by Michael and Margaret Hussey who travelled with Brittany Ferries on Normandie
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"Peace and comfort"

We always appreciate the design of your ship. When we want to shop, or eat or be sociable - that all happens on one level. Our greatest need, however, is to be able to really rest after a long drive and your lounge facilities enable that so we arrive refreshed. This gives us confidence for the drive on the other side.
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Reviewed by Michael and Margaret Hussey who travelled with Brittany Ferries on Normandie
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"Peace and comfort"

We always appreciate the design of your ship. When we want to shop, or eat or be sociable - that all happens on one level. Our greatest need, however, is to be able to really rest after a long drive and your lounge facilities enable that so we arrive refreshed. This gives us confidence for the drive on the other side.
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Reviewed by Michael and Margaret Hussey who travelled with Brittany Ferries on Normandie
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"Portsmouth and Caen"

Very Nice and comfortable traveling .
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Ferry experience "

Not travelled by ferry for many years...what a transformation! So comfortable and relaxing We were foot passengers but would definitely consider taking car next time as all so straightforward. So much less stressful than flying! Staff were great...very pleasant and helpful
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Reviewed by Elizabeth who travelled with Brittany Ferries on Normandie
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"Delightful crossing"

As Always, a delightful crossing. Don't mind paying the extra for the comfort
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Not the happiest experience"

Sadly we did not get to France. Our car was experiencing a technical glitch in the period before we were due to sail on Monday evening: my attempt to change departure to Monday evening was thwarted a) because Direct Ferries phone line closed at 4.00 on Saturdays b) because DF were too busy to answer their premium cost help line c) because they couldn't arrange anything without Brittany Ferries involvement during business hours. DF did get back to me and try to help on Monday but by then it was all too late for me. So . . . nice price DF but using them as a ferry company intermediary should be avoided if there is any chance that plans could go awry. I have no reason to disagree with the default 3 star ratings - had we been able to fulfill our travel plan.
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Reviewed by Graham who travelled with Brittany Ferries on Normandie
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"Good trip"

Had a good experience with no issues. Thanks
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Reviewed by Adrian who travelled with Brittany Ferries on Normandie
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"Good trip"

It was a good sailing took an evening crossing with a cabin which was clean and tidy very good value my only complaint was the opening hours for the restaurant were restricted so had to use the self service which left a great deal to be desired
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caan by motorcycle"

Excellent organisation by support staff. Superb value dining. Very enjoyable crossing
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Reviewed by Neil who travelled with Brittany Ferries on Normandie
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"Spring holiday "

Very happy with the trip and booking facilities
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Reviewed by Jeremy who travelled with Brittany Ferries on Normandie
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"Brittany Ferries"

We were put in a special lane for the custom and immigration control, however the customs supervisor confirm that since April 7th Schengen required a 100% control of all the persons. Following this new rule, routing persons to a specific lane for control does not make sense. On top of that the sheep was late and we were with an infant and they made us wait 1h30 in the car, which is not acceptable. Brittany Ferries should be conscious of what it takes waiting that long in a car with an infant. Ship was late from Caen to Portsmouth. Men lavatories were dirty and smelled.
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Reviewed by Guy who travelled with Brittany Ferries on Normandie
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"Good trip"

We had a very safe crossing . It was good to see the extra security.
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Reviewed by Aubrey who travelled with Brittany Ferries on Normandie
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"Brittany ferry "

Good crossing with Brittany ferry Still waiting my avios point from directferries
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Reviewed by Alain who travelled with Brittany Ferries on Normandie
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"Pleasant trip across with dog"

First ever crossing with a dog . Was pleased with the clear check in process , scan of chip etc . Allowed to walk the dog before boarding. Visit was allowed to see the dog half way through the crossing at a pre arranged time . The boat was clean and tidy. It was a calm crossing with no issues .
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Reviewed by Anthony who travelled with Brittany Ferries on Normandie
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"Enjoyable trip"

Prices at the bar are very affordable Good selection of wines Comfortable cabines
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Reviewed by Isabelle who travelled with Brittany Ferries on Normandie
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"An unexplained delay"

Our return to France from Portsmouth was delayed by an hour for 'technical reasons' - we never found out the details. We shared the boat with three coach loads of French schoolchildren, who were boisterous but polite. We decided against sharing the self-service restaurant with them and found dining with waiter-service very pleasant. Can someone explain the crashing and banging that occurs at start and finish of the crossing.
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Reviewed by Robert who travelled with Brittany Ferries on Normandie
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"Thanks for letting me rebook after missing ferry"

After being stuck in a traffic jam on the M1 for over 8 hours, I knew I was going to miss my overnight ferry, so I just pulled into a cheap hotel and crashed out for the night. What a lovely, understanding, reception I received from your staff when I eventually arrived at the ferry port the next day and how grateful I was when they told me that they would book me on the next overnight crossing at no extra charge. A truly excellent service and so much appreciated after the hassle of the day before. My grateful thanks to all your staff
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Reviewed by Karl who travelled with Brittany Ferries on Normandie
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"Portsmouth Caen"

Brilliant crossing ,nice clean comfy cabin, good food (no gluten free option) good service
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Reviewed by Duncan who travelled with Brittany Ferries on Normandie
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"Crossing to + from Angleterre "

As allways very good.
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Reviewed by Nicholas who travelled with Brittany Ferries on Normandie
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"Good find and good service "

Found direct ferries site when looking for short visit to France. Excellent booking service cost considerably less for same crossing if we had booked via Brittany ferries directly. Smooth check in at both ports. Good facilities on board.
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Reviewed by J cregg who travelled with Brittany Ferries on Normandie
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"Overnighting"

I travelled to France and back on overnight ferries. My cabins were always clean and freshly laundered. Loaded the car quickly and we were sleeping very soon after leaving port. The only way to travel! Avoid the breakfast though, over priced with a rude waiter. Give it 5mins off the ferry and get fresh croissants at a boulangerie.
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Reviewed by Chris who travelled with Brittany Ferries on Normandie
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"Portsmouth Caen"

Good Service, clean ships with helpful staff.
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Reviewed by Duncan who travelled with Brittany Ferries on Normandie
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"Excellent from start to finish"

Excellent price compared to the Brittany Ferries website. Cabin comfortable, decent food and good facilities.
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Reviewed by Philip who travelled with Brittany Ferries on Normandie
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"Price"

We decided to come home a day early so we rang Direct Ferries who we booked with and they said yes OK but at a cost of £144 we thought this was far to much so made our own way to the ferry and crossed for £44 extra so why was your cost to change our sailing so expencive?
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Reviewed by Henry who travelled with Brittany Ferries on Normandie
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"Travel on ferry Portsmoouth-Caen"

The crossing was very good and and punctual but I found the reclining seat most uncomfortable and ended up sleeping on the floor. The seat on my return trip Cherbourg - Poole was far better
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Good crossing when it got under way!"

The crossing was very comfortable. However, we were frustrated by the delay getting on board. Security is obviously very important, but could not the checking be started much earlier. There must be a way of doing this yet maintaining security. Wrongly, I had assumed that we would have had chance to put our bags in the cabin and have a meal on board at a much earlier time, and hence had not eaten before we arrived at the port at about 8.30pm for the 11pm sailing. We have done this in the past and it is a relaxing and pleasant way to start the crossing. However, we didn't get on board until about 11.25. Fortunately we did have a reasonable snack in the port cafeteria, but again rushed that so that we could be back at our vehicle by 10pm, the latest check in time.
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Reviewed by Chris who travelled with Brittany Ferries on Normandie
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"A very smooth trip"

A smooth crossing and a smooth professional experience on the overnight Portsmouth Crossing to Caen. The staff were always helpful and friendly, the over night cabin was surprisingly a comfortable experience, with a gentle alarm call about an hour before docking. For those that don't want an early night there are various on board entertainments ie a film centre, bar with a singer. A continental breakfast is available in the morning.
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Reviewed by Dawn who travelled with Brittany Ferries on Normandie
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"A smooth crossing"

A pleasant trip.staff all very helpful.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Lovely trip"

Great service, great services on board - will definitely do it again.
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Reviewed by Thomas who travelled with Brittany Ferries on Normandie
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"Good once again"

There is little to say about the quality of this ship. It suits us down to the ground. There are plenty of choices for sailing times.
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Reviewed by Margaret who travelled with Brittany Ferries on Normandie
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"Brittany Ferries, the best."

What a delightful experience it is travelling with Brittany Ferries. No traffic jams, eliminates hours of driving and enables one to arrive refreshed and relaxed. I'll always go with them.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"The Normandy"

Travelling from Portsmouth to Caen and back two weeks later on the Normanday proved to be an enjoyable experience with good cabin space, good food in the Self Serve facility and a very relaxed transition from England to France and back.
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Reviewed by Jack who travelled with Brittany Ferries on Normandie
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"Portsmouth Caen "

Very good crossing both ways clean and on time
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Reviewed by Michael John who travelled with Brittany Ferries on Normandie
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"satisfaction "

we had a great trip over to Caen recently on the Ferry Normandie good food nice relaxed atmosphere spotlessly clean friendly staff , would use Brttany Ferries again no problem ,
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Reviewed by Christopher who travelled with Brittany Ferries on Normandie
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"easy travelling"

Good well equipped ferries.bright and clean, free wifi. Good food. Enjoyed the cinema. I think the price from Portsmouth to Caen is rather expensive.Only took this ferry to save on the driving time in France. Would consider taking my caravan over to France if the price was lower.
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Reviewed by Geraldine who travelled with Brittany Ferries on Normandie
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"What a great way to cross the English Channel"

On my very first trip to Europe I spent some time in London and then ventured over to France by way of ferry. The journey was to be several hours so I booked a cabin. I purchased a snack and a glass of wine once on board and returned to my cabin to eat and rest. The journey was smooth and having the opportunity to eat and rest while the time passed worked very well for me.
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Reviewed by Rachelle who travelled with Brittany Ferries on Normandie
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"cancelled"

I cancelled this trip at least 2 weeks before the sailing date and have been told I can still use the ticket to travel in the next 2 years
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Reviewed by Lynda who travelled with Brittany Ferries on Normandie
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"Effortless travel"

From queuing to board, to eating, to shopping, to landing the whole Brittany Ferries experience is effortless. Its seamless. Its comfortable. The food is tasty. The wine is wet. There is lots of space to move around and find a place to have a quiet chat or read. Setting off from Portsmouth was a pleasure in itself with such a wealth of historical stuff to see - The Mary Rose being the icing on the cake. And if retail therapy floats your boat the shopping outlet on the quay side has a vast array of shops and eateries to suit all tastes. Just over five hours later you are in a brilliant part of France with very little traffic, fabulous plat de jours, very drinkable wine for two euros a bottle. I worked out that the savings I made on a boot full of wine paid for the week long trip. Book up and enjoy!
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Reviewed by Alma who travelled with Brittany Ferries on Normandie
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"I was ill, so we had to forgo out trip."

We were unable to take the trip as I was ill
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Reviewed by Mostyn who travelled with Brittany Ferries on Normandie
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"I was ill, so we had to forgo out trip."

We were unable to take the trip as I was ill
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Reviewed by Mostyn who travelled with Brittany Ferries on Normandie
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"I was ill, so we had to forgo out trip."

We were unable to take the trip as I was ill
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Reviewed by Mostyn who travelled with Brittany Ferries on Normandie
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"Night crossing"

A late boarding but able to go straight to our cabin and off to sleep. In the morning , time for breakfast and then we're off with minimal wait and no queue to get to the car decks.
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Reviewed by Gillian who travelled with Brittany Ferries on Normandie
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"Trip to Caen "

Brilliant , even a calm sea both ways !
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"Good ferry service"

Portsmouth is a good location for us living in the midlands & Caen gets you to a good point in France to head on south. This service avoids going near Calais & getting into 'trouble'! We had a day cabin this trip which proved very nice & useful, as we were very tired.
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"Last Minute Booking - Thank you!"

After a solo cycling/camping trip came to a premature end due to injury, I desperately wanted to get home. The ferry booking online was a simple-stepped process and when I arrived the 'waiting facilities' were welcomed. The staff at the port and the boarding staff were most helpful -my bicycle and panniers were secured in the hold, with the staff assuring me they would be safe - and they were!. The food onboard was fresh, reasonably priced and tasted wonderful. My cool, clean cabin was a like luxury after a weeks camping. Again breakfast was fresh and reasonably priced. Thank you for a first class service from Caen to Portsmouth - I'll be back.
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Reviewed by AinaBear who travelled with Brittany Ferries on Normandie
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"Excellent trip"

Having spent a lot of time on Dover/Calais and Dublin/Holyhead ferries I can confidently say that these ferries were head and shoulders above them in terms of facilities, room on board, food and general cleanliness. Very pleased we pucked this route for our holiday in France and do our best to avoid the horrorshow of Dover/Calais in future!
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Reviewed by Mark who travelled with Brittany Ferries on Normandie
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"Amazing!"

Had an amazing trip on Brittany ferries, entertainment for children and adults brill, food lovely and staff were brilliant, and reasonable prices too! Will definitely use Brittany ferries again!
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Reviewed by Rachid who travelled with Brittany Ferries on Normandie
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"Mill pond"

The sail from Caen to Portsmouth was excellent, easy access to the ship, staff so polite and the facilities on board was tip top. A very enjoyable trip
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Reviewed by Leslie who travelled with Brittany Ferries on Normandie
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"Hassle free travel"

An excellent service totally hassle free with lots to occupy the children and the adults. The food was great too. We will definitely travel with Brittany Ferries again.
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Reviewed by Lucilla who travelled with Brittany Ferries on Normandie
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"Was it a Ferry? Or a Cruise?"

Expected the usual type of ferry trio, surrounded by screaming kids and expensive food. Pleasantly surprised the price of food reasonable, a children occupied along with those 'needing' WiFi inside whilst the sensible folk sunned ourselves on deck. Speedy unloading and we we away into France before you could say 'Brittany Ferries'!
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Great way to get to France"

We travelled to the Vendee, with two kids and dog, and this was the perfect crossing. Not to long, our dog could stay in the car, very good food. Excellent service in both directions. Ship was delayed on the way back because of security, then congestion in Portsmouth.
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Reviewed by Bill Bowring who travelled with Brittany Ferries on Normandie
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"Watch out for what is classed as reserved seating"

Ship up to normal Brittany ferries standards but reserved seats which are charged in cost on overnight ferries are freely used by passengers who have NOT paid. The seats allocated are not in the better equipped area and are uncomfortable as they do not recline in the normal manner, only the base slides forward.
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Reviewed by Daniel who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen"

Excellent service.
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Reviewed by Mark who travelled with Brittany Ferries on Normandie
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"Satisfactory"

A satisfactory package at a reasonable price.
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Reviewed by Christopher who travelled with Brittany Ferries on Normandie
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"July 2016"

Excellent service. Easy on line booking at very competitive rates. Would happily recommended and will be booking with Direct Ferries again.
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Reviewed by Patrick who travelled with Brittany Ferries on Normandie
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"Smooth crossing"

The trip from Portsmouth was both effortless and enjoyable. Booked reclining chairs, which were very comfortable, but only used them after we'd explored. Ate in the restaurant (would rate this 3 star). Trip back from Caen memorable as we saw Dolphins!!! All in all a huge organisation managed extremely well, wouldn't hesitate to go again
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Reviewed by Philip who travelled with Brittany Ferries on Normandie
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"Pleasently surprised"

I was very surprised to be honest. Boat looked a bit old and battered but it did the job and the inside was lovely. Food was great, staff were very helpful. We rented a cabin with en suite, it was very clean and a bargain. Very impressed.
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Reviewed by Kerry daley who travelled with Brittany Ferries on Normandie
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"Ferry with children"

Travelling with Brittany ferries from Portsmouth to Bilbao was a real delight for my wife and I and our 2 young children. Our cabin was lovely and clean and the beds were really comfortable. The food in the restaurants was reasonably priced and there was a great selection that met all of our families requirements. The staff were really friendly and helpful. We would definitely recommend Brittany ferries when travelling to Spain.
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Reviewed by Colin B who travelled with Brittany Ferries on Normandie
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"An Efficient Smooth Crossing"

The checkin was simple and efficient, the boat was clean and the staff helpful, an improvement on our last crossing was a card reminding us of the car deck and which door to use. The shops were well stocked and not that expensive.
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"Travel to le mans"

Ship was on time both ways. It was very clean, service was excellent and meals were very good. Thank you for an enjoyable crossing.
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Reviewed by Ian who travelled with Brittany Ferries on Normandie
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"Trip Regarding D Day landings/liberation. "

Can't praise the staff enough. On registering and boarding the staff were very helpful. My father is a War veteran and he is 95yrs. They put us by a lift which at his age made our and his life easier. Thank you.
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Reviewed by Rodney who travelled with Brittany Ferries on Normandie
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"Excellent crossings"

Both crossings were very good loading motorhome and the passenger decks. Well equipped
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Reviewed by Frank who travelled with Brittany Ferries on Normandie
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"Caen to Portsmouth"

Most straightforward check-in & loading of any port made a enjoyable start to journey because it was a night crossing didn't use a lot of the facilities quick drive then sleep ,morning alarm call welcome cabin clean & comfortable missed duty free shop opening
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"Good Ferry and Pleasant Journey"

Good facilities, and pleasant journey from France to the UK. Good food, helpful staff.
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Reviewed by Sylvia Martin who travelled with Brittany Ferries on Normandie
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"Britanny ferries "

Service is excellent. It is however v expensive so we use less frequently than we wd if it was less expensive.
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Reviewed by Anthony who travelled with Brittany Ferries on Normandie
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"Brittany Ferries"

We have absolutely no complaints with Brittany Ferries, but while we were traveling, many school tours were onboard, and their supervision was practically non-existent. Despite staff's repeated calls for assistance, the students were left to roam and disrupt as they pleased. Only when an announcement was made about banning a student from ever traveling with Brittany Ferries again, did a student supervisor show his face. Don't let these comments disillusion you; the trip was still very enjoyable.
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Reviewed by Calvin who travelled with Brittany Ferries on Normandie
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"Easy and comfortable "

Outward bound was an early morning so after a very efficient boarding we headed for the self service restaurant. Breakfast was hot and tasty and reasonably priced. Then headed for pre booked reclining chairs which was in nice quiet lounge. Very comfortable crossing. Return trip we repeated the experience having a late lunch. As the ferry was more crowded and we had not pre booked the seats headed for customer service wher they were purchased without a problem. Staff were all very polite and friendly. Both ferries were bright on spotless. Slight delay on getting back in to Portsmouth and then awful delay through border control, which was out of BF's control.
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Reviewed by Judith who travelled with Brittany Ferries on Normandie
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"Crossing on Mont St Michel Brittany Ferries"

The ship we travelled on was very clean and the staff were great. Very helpful and efficient. We were able to book a cabin when we got on the boat. The cabin was lovely, very comfortable. We had a great crossing and would definitely use Brittany ferries again.
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Reviewed by Michael who travelled with Brittany Ferries on Normandie
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"motorbike trip"

Motorbikes parked in their own lane which was very easy and quick to park up. Staff very helpful and tied down bikes for us. Caen to Portsmouth is an avoid for bikes the parking is atrocious and staff terrible. Next time I go to France it will be from Poole.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Car crossing to Caen"

Very good, Brittany Ferries gives you the sense you are already on holiday ten minute you board the ferry, and good atmosphere
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Another fine trip"

The crossing was on time, smooth and enjoyable The staff were very helpful and the facilities very well maintained.
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Reviewed by Frederic David who travelled with Brittany Ferries on Normandie
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"Excellent quality"

Another brilliant time spent aboard both ships. The only downside was a school party which blocked the self service restaurant on the Normandie. We recently travelled to Ireland on Irish ferries and they had separate dining areas and reception areas( including their own disco) for school parties... a much better idea. The food in the restaurant on the Bretagne was good as usual but it is about time the menu was changed. Excellent staff on both ships.
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Reviewed by Margaret who travelled with Brittany Ferries on Normandie
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"Disabled cabin"

I was a little surprised at the disabled cabin we were allocated. 2 single bunks, one above the other, the top one only accessible to a seasoned pole vaulter or with the hook on ladder provided! Had one managed to get up there, the smallest of side rails may not have prevented an involuntary exit over the edge in the night! Not ideal as disabled facilities. We managed to relocate the top bunk mattress onto the floor. On the plus side the bathroom was generous and with a level floor.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Portmouth to Caen "

I really enjoyed traveling with Direct Ferries most of the staff were very helpful and kind.I will love to travel agein with B.D.F
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Reviewed by Ghebriel who travelled with Brittany Ferries on Normandie
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"wonderful trip"

Although the return journey was very windy we were amazed to experience so little turbulance on the ferry...........a very pleasant trip
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Reviewed by Jane who travelled with Brittany Ferries on Normandie
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"Excellent overnight crossing"

Brittany Ferries are always a pleasure to use - all facilities excellent and a really helpful and cheerful crew.
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Reviewed by William who travelled with Brittany Ferries on Normandie
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"share your experience"

Disabled cabin was well thought out -I did ask for help though to lower the bed (above) I thought the cabin would be a side by side bed so next time shall book an ordinary 4 berth as for me getting -'up' was an issue and my husband could not help. and he will for-go the shower (which was wonderful.
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Reviewed by Sheila who travelled with Brittany Ferries on Normandie
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"Weekend pass"

Both the outward and inward journey were fine and arrived on time The weather was kind so no issues The return journey seemed to have more activities for the children so as I was travelling on my own this did not affect my journey The boats were clean although there were some issues with getting the cabins ready on the return journey
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"Ferry"

Brilliant service, fantastic prices. Would definitely use again and recommend to everyone.
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Reviewed by Tom who travelled with Brittany Ferries on Normandie
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"ferry acrss channel"

A good trip. Plenty of space and seating but this may be due to off season timing. Food good at reasonable price.
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"Happy Traveller"

I recently travelled to Caen with Brittany Ferries and must say how much I enjoyed the whole experience!! From start to finish everything ran like clockwork and every member of Staff were helpful and professional. The Cabins are adequately sized and clinically clean. I will definitely travel with them again:)
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Reviewed by Leigh who travelled with Brittany Ferries on Normandie
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"Ferry journey"

We found the ferry trip to be a relaxing and comfortable experience .
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Smooth and easy"

Everything was easy and on time. On board there was lots of choice where to sit and what to eat/drink - at reasonable prices. All in all an enjoyable start to our trip, would recommend to others.
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Reviewed by Jaak who travelled with Brittany Ferries on Normandie
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"Very nice!"

Pleasant cruise,lots of entertainment and shops,very clean,cheap food! A bit of jam on the returning ship for going on board/off board...
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Reviewed by Mihai who travelled with Brittany Ferries on Normandie
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"Easy peasy"

So, booked a ferry at relatively late notice and managed to get a bargain return. Everything was straightforward and the journeys were relaxing (the weather was good). Didn't bother with a cabin - a table in the self-service restaurant allowed me to read, get coffee and food, and look out at the sea.
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Reviewed by Philip who travelled with Brittany Ferries on Normandie
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"Really efficient "

Cannot fault the service. 'Did as it said on the tin'. Wifi a really nice feature.
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"Pleasant crossing - friendly staff"

I have used this route a couple of tmes in the past and I always find it a relaxing start/end to a holiday in France. The food onboard is always a decent standard and good value for money - even more now with exchange rate. We booked a cabin for jouney home - £21 well spent. Free Wifi always comes in handy as well. Altogther a great experience.
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Reviewed by Gordon who travelled with Brittany Ferries on Normandie
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"Good Trip!"

Nice easy trip (sea was quite flat) to and from France (Caen) from Portsmouth with good facilities on board, clean toilets and friendly staff. Food was very good and prices very reasonable. Slight delay returning to UK due to ship being delayed inbound to Caen due to weather. Delay was emailed to us before we arrived at the port so it did not come as a surprise.
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Reviewed by Anthony who travelled with Brittany Ferries on Normandie
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"Ferry Crossing"

Booking this ferry was the best thing we have done! The boat both to and from Caen was fabulous and clean. Food was great and along with drinks was all sensibly priced. Kids were entertained. No hold ups like Calais are currently experiencing. Dog was perfectly happy in the car and we saved on kennel fees! Will use this company again.
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Reviewed by Sue who travelled with Brittany Ferries on Normandie
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"Trips to/from Caen 17/21 August"

Organised, Calm, efficient. If I could ask for more it would be to be given the choice of recliner section because I was twice in the front compartment with active, noisy (normal) children and parents whilst the side rooms seemed havens of peace. Just a thought.
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Reviewed by Alan Macleod who travelled with Brittany Ferries on Normandie
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"trip to caen"

Facilities excellent, a good crossing.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Good "

Only thing about this do not get a taxi to the port I.did from cean train station to the port 1 miles €47 day light robbery. The ferry was great no complaints
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Reviewed by Kevin who travelled with Brittany Ferries on Normandie
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"Brittany Ferries service from Caen to Portsmouth"

Excellent experience all round. The ship was clean, quiet and well-staffed with very good facilities.
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Reviewed by Terry who travelled with Brittany Ferries on Normandie
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"The start of the holiday!"

We always use this crossing (1445) and get inexpensive overnight accommodation, just the other side of Caen, before continuing our journey the following day. We always 'make camp' near the cafe/children's entertainment etc and settle-in for the voyage. The on board catering is superb! We usually have our meal in the self-service restaurant - the food is consistently good and very reasonably priced considering the excellent quality. Our children go to the cinema - and we get to enjoy our meal....we do feed them, just seperately to us!! It's a win/win. The staff are always friendly, helpful and efficient - nothing is too much trouble. We see the ferry as the start of our holiday!
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Reviewed by who travelled with Brittany Ferries on Normandie
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"easy journey"

My partner and I travelled from Caen to Portsmouth last week, we had a 6 year old with us so we were a little apprehensive about a long ferry journey. We needn't have been, the transition at the terminal in France, the boarding and the disembarkation in England provided no challenge. The staff, food and entertainment were second to none and a surprise for us. So enjoyable was the experience we hardly noticed the time go by. Just the experience one needs after driving through France in the morning and on ward to London later that night. We would recommend the service to others and will certainly be repeating the journey again some time in the future. Many thanks to all the crew.
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Reviewed by Jez who travelled with Brittany Ferries on Normandie
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"Smooth and enjoyable"

Great crossing, animations for the kids. Staff was extremely friendly!
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Reviewed by Nicolas who travelled with Brittany Ferries on Normandie
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"June/July 2015"

Excellent crossings each way. Ships very clean, food excellent, plenty of room to wander round and sit where you like. Staff very attentive and welcoming.
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"Portsmoth to Caen"

It,s easy to book will use them again
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Traveling with Brittany Ferries"

We have traveled many times with Brittany Ferries always found them to be excellent.
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Reviewed by Terence who travelled with Brittany Ferries on Normandie
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"Long crossing made bearable by good service"

I booked this crossing in replacement for a Dover-Calais one which could not be taken due to the recent industrial action. This route saved my some time on the road but the crossing was over 5 hours rather than 1 1/2. The ferry was well equipped with plenty of distractions to pass the time and the staff were attentive and helpful. There were lots of children on the boat who were, on the whole very well behaved, aided by the entertainment staff who kept them occupied for long parts of the crossing. Overall a very bearable journey.
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Reviewed by Brian who travelled with Brittany Ferries on Normandie
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"service review"

all round good service
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Reviewed by Alan who travelled with Brittany Ferries on Normandie
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"My crossing ftom Portsmouth to Caen"

Enjoyed the crossin immensely. Good, friendly staff English and French. Boarding with bicycle easy and French crew members courteous, given a card on how to locate my bike upon arrival, nice thought. Very clean ship, excellent meal in the restaurant (my best all holiday!). Would not hesitate using Brittany Ferries again.
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Reviewed by Patrick Culleton who travelled with Brittany Ferries on Normandie
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"Our trip with direct ferries"

On the whole everything was OK. The comfort of a cabin was much appreciated. However the food in the restaurant was over priced and of very poor quality.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Returning Home"

I always travel with Brittany Ferries i usally find them very helpful and always and informative
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Reviewed by Stella who travelled with Brittany Ferries on Normandie
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"good service shame about the prices"

I have always found the service very good, from leaving on time to the food, but the prices are too high i can fly to Australia for the same price as a return trip to France.
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Reviewed by Debra who travelled with Brittany Ferries on Normandie
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"Easy way to get to France"

It was the first time myself and my wife used this ferry service and we were very surprised how easy it was compared to flying. The boarding and unboarding was vey efficient. Recommend the French tarts from the cafe, they were the best we've ever had!
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Reviewed by Andre Alan who travelled with Brittany Ferries on Normandie
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"Comfortable, stress free crossing"

This was my first time using the Caen / Portsmouth route and I found it a very comfortable and convenient way to cross the Channel. I would certainly consider using this route again.
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Reviewed by Glyn who travelled with Brittany Ferries on Normandie
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"Very Enjoyable Journey"

The facilities were excellent, and our family found the leisurely pace a nice transition from the hustle and bustle of most travelling. A refreshing break in the action to re-group. Good food in restaurant and helpful staff.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Excellent Journey 27th one or two gliches"

The outward crossing was very rough, but we managed to get some sleep. Facilities were really very good both ways. The riches were getting loaded up at both ends. On both occasions we were first in the first 2queues but almost last on. It was really annoying to see cars of the same class as ours ( 4 wd) rolling up late and boarding before us! On the outward crossing we were first to check in, first in a queue. Got through security ok. Then shunted to one side past the loading ramp whilst everyone else boarded and we were lastvehicle on.!! No explanation at all. If we didn't have a cabin, we would have been at the end of long queues for all the facilities. Almost the same, but not quite as bad on the return journey. Even so other vehicles even of the same make were waved through before us despite us being first to check in. NO GOOD
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Reviewed by Brian who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen"

A holiday in itself, with calm, efficient and charming staff.
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Reviewed by Michael who travelled with Brittany Ferries on Normandie
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"My journey to and from Caen"

My trip was very satisfactory and the food an seating was very good. The boat was on time, in spite of poor weather on the return trip. I look forward to my next trip
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"A Good Experience."

I recently travelled to Caen and back from Portsmouth on the Normandie. I was a foot passenger and despite the fact that it was a bank holiday weekend with many other passengers it did not feel crowded or rushed. I had a two berth cabin to myself which was spotless and well appointed with a comfortable bunk, radio and ensuite shower and loo. The restaurants were excellent with mainly French staff who were very polite and helpful. There was a wide range of food available along with drinks all at reasonable prices. I enjoyed my crossing to France with Brittany Ferries and will use the service again. Well done the crew of the Normandie!
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Reviewed by Mike who travelled with Brittany Ferries on Normandie
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"First Portsmouth-Caen journey"

Very good, very impressed with the ferry company, the food, the crossing, the quiet lounges for foot passengers. Excellent. There were several school children on the boat but it was very quiet in our lounge. We were a little late arriving in Caen and it seemed to take a long time to get the foot passengers off, but I would certainly go with Brittany ferries again.
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Reviewed by Terasa who travelled with Brittany Ferries on Normandie
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"A happy crossing."

Our trip out with Brittany ferries on the Normandie was both enjoyable and relaxing. This was helped by the weather which made for a sunny smooth crossing. The staff were very helpful and pleasant the ship was clean and tidy and we had no problem finding seating on the crossing. The restaurants and staff were excellent and good value. The question would be would we use Brittany ferries again on this route Portsmouth to Caen the answer is yes.
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Reviewed by Mark Nicholas who travelled with Brittany Ferries on Normandie
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"Great crossing, as always"

We are regular visitors to France and often use Brittany Ferries (we shop around to get the best deals using the Normandy ports). Brittany Ferries are always clean, comfortable and friendly. We did not book a cabin this time (it adds significantly to the cost when travelling overnight), though the sleeper seats were comfortable and had a reasonable kip!
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"A bikers trip to france"

Had a great trip to France on Brittainy ferrys and found the staff and crew very helpful. Secured my bike so I knew it was safe from damage. Accomodation was to a good standard and food on board good value. The thing that stuck in my mind was while waiting to board we were sent to an area that was covered and as it was raining this was a brilliant touch and I can't say I've noticed many other ferry company's thinking about bikers comfort in such a way, even the other bikers I was lined up with commented on it. Well done Brittainy ferrys.
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Reviewed by Alan who travelled with Brittany Ferries on Normandie
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"Crossing the Channel in style"

Never having done this crossing before, we looked at which route was most convenient for us and found the Brittany Ferries crossing from Portsmouth to Caen, choosing the early morning sailing to allow us first of all some time to rest and secondly as much daylight as possible to drive south through France towards the Spanish border (Gibraltar being our ultimate destination. Our booking included a cabin for convenience (at a very reasonable price) and to enable us to sleep in comfort and have a shower before we berthed in France, having driven all the previous day from the North of England. To put it simply, we were very impressed. The loading went smoothly, our cabin was clean and comfortable and the facilities more than adequate for the journey. We had a lovely meal in the Cafe, strolled around the ship familiarising ourselves with it, watched a movie then showered and slept for a couple of hours before docking in Caen. It helped a lot that the sea was pretty calm too, but even if it hadn't been, I think Brittany Ferries would have looked after us just as well! We will definitely use this route and Brittany Ferries in the future.
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Reviewed by Anita who travelled with Brittany Ferries on Normandie
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"Great boat"

We really enjoyed our trip with Brittany ferries a great service
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Reviewed by Nicola who travelled with Brittany Ferries on Normandie
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"Christmas break."

Despite not being able to travel to the uk for over a year, my wife and I were really looking forward to this trip. We were not disappointed. Despite the rough seas the AMORIQUE was a steady boat and a pleasure to be on board. We had travelled on the NORMANDIE previously and felt very much at home. The start and end of our holiday was as good as the family holiday we had in between. A pleasure to travel on Brittany Ferries again. Thank you
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Reviewed by Ann and Geoffrey MEARS who travelled with Brittany Ferries on Normandie
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"Channel Crossing in September"

Pleasant trip as the weather was good; the restaurant lunch was excellent. The day cabin was clean and very welcome. Better WiFi arrangements would have been good.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Crossing the English Channel from Caen to Portsmouth"

It has always been my husband's fond wish to sail across the channel. When we planned this year's trip to Europe, that was a top priority. The day was ideal - light wind, bright sun, and warm. We had reserved reclining seats for the voyage, and discovered they were in the front row, giving us a clear view of the channel. It was warm enough to be able to enjoy being on the deck. The crossing was a memorable experience. Once we docked and entered the station to make our way to our Bed and Breakfast on a major street, we were disappointed that the staff at the information desk were unable to provide guidance about public transportation by bus to the location of our accommodation. Perhaps this is outside their responsibilities, but it would have been helpful even to find a map of the bus routes. I will assure you that this did not color our experience of the crossing.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Thank you"

We were very impressed with the level of service re booking in. Our cabin was spotless, and we had comfortable crossings. The crew were courteous throughout.
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"Comfortable crossing"

The ferry to and from Caen was only a quarter full so very comfortable as there was a choice of where to sit. Breakfast good in restaurant on way out and self service on way back. Coffee not good from cafe. Wifi very slow even in wifi areas. Unloading very fast ans efficient.
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Reviewed by Jane who travelled with Brittany Ferries on Normandie
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"Highly recommended"

We really enjoyed this crossing. The ship was clean. The decor was good. Staff were helpful.. The shop had an excellent variety of things. The self service restaurant was surprisingly good though we would have preferred the waiter service restaurant. Unfortunately this didn't open until the evening (our crossing was 3.45, arriving 9.30) and we wanted a meal before 7.30. We would normally take the short crossing from Dover but were near Portsmouth visiting friends. We found this Brittany Ferries ship far superior to a well known rival that sails out of Dover and would certainly take the crossing again.
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Reviewed by Margaret who travelled with Brittany Ferries on Normandie
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"Back again !"

As a pensioner and needing to watch the pennies,I defected to a rival company for my numerous crossings to Brittany. They can be best described as adequate, I much preferred Brittany ferries . I was a regular traveller with you until finances demanded I found a cheaper alternative. For my most recent crossing I was pleasantly surprised to find your prices were now not much more expensive than my usual carrier so I booked with you. Brittany ferries is still the best by far in terms of service and passenger comfort and I will definitely be using you in the future.
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Reviewed by Michael Brooker who travelled with Brittany Ferries on Normandie
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"Good TImes"

Had a good trip to England with no problems or delays. Staff were helpful and the food was good. Had a lovely cabin. Trip back was delayed due to a faulty engine. We were kept informed of the delay and how long it would be and arrived late but fine on the other side. Staff were the same, attentive and always tidying. No complaints.
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Reviewed by William who travelled with Brittany Ferries on Normandie
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"Ferry Service to Portsmouth"

The ferry service from Caen to Portsmouth was very good. Although, trying to sleep in the seats was not the easiest thing for me. I am 6'2" tall. Next time we will plan further ahead and secure a cabin. Another issue that would help travelers is access to the ferry terminal from the train station in Caen. We took a very expensive cab from the train station to the terminal due to our unfamiliarity with the area and the distance between the two. A dedicated shuttle service from the train station to the ferry terminal would be a great help. This service may already exist. If so, more information regarding this service would be greatly appreciated. Thanks for your interest! Dave
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Reviewed by David who travelled with Brittany Ferries on Normandie
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"Ferry Review"

First time travelling would do it again perhaps by car next time.
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"European trip"

The service could not be faulted found the whole experience very easy .
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Reviewed by Ann who travelled with Brittany Ferries on Normandie
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"Room for improvements"

we were in cabin 7051 (from memory. Arriving at the ferry it was impressive and efficient. Staff courteus and helpful. Immediate reaction to cabin ok, however, the bathroom smelled of "SH**" - did not get better during the journey! Disembarking was efficient and uneventful/
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Reviewed by Harald who travelled with Brittany Ferries on Normandie
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"Ferry crossing Newhaven to Dieppe"

Had a great crossing, to be honest by the time we got on board, slept and got up there was no time to see much of the boat! All went as planned with our trip (apart from a delay getting to the port - London traffic!). The staff we encountered were friendly. Would do this route again.
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Reviewed by Abbi who travelled with Brittany Ferries on Normandie
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"Good service"

Direct Ferries: Very efficient website showing a good range of options. When I made a mistake in one of my bookings the office staff were very fast and helpful in rectifying my error. Will use again. Ships were fine, clean, and very punctual.
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Reviewed by Mike who travelled with Brittany Ferries on Normandie
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"The Way To Go!"

We are a family of 4 (boys aged 8 and 15). We travelled to Caen on the Normandie and returned on the Mont St Michel. As long as there is wifi, our 15 yr old is happy. Our 8 yr old isn't one for children's entertainers (Magic shows etc)., so we can't comment on the provision of that entertainment. It is too expensive to fund much arcade entertainment for hin, so we say no to that. The play area on the Normandie was an attraction for our 8 yr old, sadly there didn't appear to be one on the Mont St Michel. Our I appreciate 9 is a bit inbetween as far as play options go, expecially within the confines of a ship - but perhaps a more challenging play provision could be considered. We did a channel crossing when our eldest was about 8/9 and the ship had a fantastic family entertainment area in 'the bowels of the ship' that comprised a bar (probably with arcade machines, I don't remember) and a 3-4 level soft play provision that enabled us to sit and watch/read while he had a great time climbing around for (incredibly) 5 hours!! I think it may have been P&O - but shows what's possible with a bit of vision. That said, we cannot fault the food on board - we ate in the 'normal' restaurant (not the posh one). Excellent food and good value (but avoid the fish/chips)
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Portsmouth/Caen - Normandie one way, Mont St Michel return"

Both ships provide good facilities and are comfortable. The embarkation process at Portsmouth was flawless, a slight delay at Caen on the return but again the process was pain free!! Would highly recommend this service/route.
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Reviewed by Brian who travelled with Brittany Ferries on Normandie
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"Excellent"

Travelling with you was a pleasure as always. Staff have time for you if you have a problem with anything. Clean ship excellent food and smooth trip. Thank you x
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Reviewed by Debra who travelled with Brittany Ferries on Normandie
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"Portsmouth-caen crossing"

I have not travelled with Brittany ferries for some years as I am not a good sailor. I was incredibly impressed with the level of service on this crossing. The staff were friendly and helpful, the entertainment fo rthe children was a blessing, allowing parents to have a bit of a break while their kids were being entertained (the panto was a great experience for my 5 year old). The best thing however was the food in the restaurante which can only be decsibed as outstanding. The buffet table of starters was a gastronomic delight. The only problem was leaving enough room for the outstanding main course. Beautiful food cooked with great skill. I was not particularly looking forward to the ferry crossing, especially with 2 young children but I have to say I really enjoyed it. Far less stressful than air travel.
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Reviewed by Andrea who travelled with Brittany Ferries on Normandie
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"French ferry"

I booked the trip Portsmouth to Cherbourg for 3 people through Directferries at about half the cost of going direct. FANTASTIC. I wanted to change the destination to Caen. I rang Directferries, got through within about a minute, spoke to a VERY helpful lady & within 3 minutes had changed the destination & paid the extra £15. Incredibly good service. Thank you very much. I will always use Directferries. This looks like an advert but its true!! The ferry was clean, comfortable & on time. Thanks Peter
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Reviewed by Peter who travelled with Brittany Ferries on Normandie
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"Overall a good experience"

I found my recent ferry crossing on Brittany Farries very good. We had a cabin which I would not have wanted to travel without especially as we have small children. The restaurants are good and the shops have a wide range of products. The soft play area is great and really helped keep my kids entertained. Generally it was a good experience my only criticism was that there was a face painter on board who only did 15 children - there were 300 children on the boat. I think it would have been fairer not to offer it to anyone,
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Reviewed by Lucy who travelled with Brittany Ferries on Normandie
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"Portsmouth - Caen and return"

Very easy from check in to boarding. Facilities very good, even on return trip that was very busy. Would go again.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Normandy"

This was the first time I had travelled with your company but I. Hope it won,t be the last. Boarding was easy and the staff on board were helpfull The food in the restaurant was of a good standard and in all departments the staff were very kind.I really enjoyed the experience. Only one criticism I do wish the reclining seats on the return journey had had a foot rest
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Reviewed by Irene who travelled with Brittany Ferries on Normandie
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"A superb crossing"

Other than being 25 minutes late leaving, the 8.15am Ferry one Thursday morning was a great joy. The weather was warm, the sea calm, and the food on board was first-class. The staff were courteous and the whole experience was superb.
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Reviewed by John who travelled with Brittany Ferries on Normandie
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"crossing"

I had a very pleasant journey cabin was clean and the staff were pleasant as I was travelling alone it was a very good experience looking forward to next time
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Reviewed by Stella who travelled with Brittany Ferries on Normandie
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"Wonderful trip"

Me and my wife traveled across the English Channel in sunshine and calm weather. It was a wonderful trip that we can recommend to anyone who wants to enjoy a beautiful day at sea. The staff was very nice if a little ignorant on current day´s drink recipes:-) The quiz and music in the bar never started. Best regards, Tommy and Monica - Sweden
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Reviewed by Tommy who travelled with Brittany Ferries on Normandie
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"Off to France by Ferry"

Portsmouth to Caen - by P & O. Excellent. On Time, Efficient, Great service on board. The best way to start and end your holiday.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen"

A group of friends, and myself, recently visited the D Day Landing Beaches. We decided to drive our own vehicle. We chose a ferry service, as we all enjoy the view of the English Coastline and passing the historic sites along the departure route. The Channel journey, across to France,was very pleasant (the weather helps here)and the approach to the Docks allowed us a good view of the areas that we would be visiting. We would certainly use the service again.
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Reviewed by Steve Regan who travelled with Brittany Ferries on Normandie
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"Just the Ticket"

Our family holiday in France was fairly easy because Brittany ferries made it simple. There was a reasonable soft-play room on the outbound (day) trip on Mont St Michel, and facilities were generally good, though the staff in the cafe didn't seem to know what they sold or how to deal with customers! On the return we booked an overnight on Normandie, in a Commodore Class cabin, which was great. Very comfortable and we were very well looked after, and after a day driving through France with a toddler was just what we needed. We would use this service again!
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Thank you"

We had two very enjoyable, comfortable journeys - helped by a very smooth sea!! The ferries were not full on either trip so although we had booked reclining seats we took advantage of being able to move around. We ate in both the ordinary restaurant and the tea bar on the Normandie, both good with pleasant, helpful staff. The Normandie seemed newer than the Mont St Michel with more facilities eg larger more comprehensive shop but both ships were very good. All in all - thank you, we will travel with you again
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Reviewed by Martin who travelled with Brittany Ferries on Normandie
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"Pleasant journey"

A very pleasant journey. We got up early in the morning and fortunately we got a cabin. We had a good rest. The staff was helpful. We had a lot of luggage and they kindly helped us.
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Reviewed by Yuen Yee, Peggy who travelled with Brittany Ferries on Normandie
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"a problem free crossing"

The crossing was pleasant. However, it is too expensive * similar to a flight between France and England with a car rentral in England.
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Reviewed by Christian who travelled with Brittany Ferries on Normandie
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"Caen to Portsmouth"

Ship was clean, staff were very polite and helpful, crossing was very pleasant.
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Reviewed by Alan who travelled with Brittany Ferries on Normandie
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"6 June in Ouistreham…."

It was difficult to access to Ouistreham… which was normal on the 80th anniversary of the landing.
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Reviewed by Yves who travelled with Brittany Ferries on Normandie
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"nothing to fault"

the service was what I was wishing for, both materially and humanly.
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Reviewed by Jacques who travelled with Brittany Ferries on Normandie
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"Better travel"

obviously the boat was much nicer than our normal boat as we usually travel LDL lines because it is much cheaper but this time they had no cabins and the price was similar.We will probably continue to use LDL unless you can offer us as regular travellers any special deals.
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Reviewed by Philip who travelled with Brittany Ferries on Normandie
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"Caen Ouistreham to Portsmouth"

We travelled aboard the Normandie, on a late afternoon crossing. The ship was very comfortable and the cabin extremely clean. We ate dinner in one of the restaurants and thoroughly enjoyed the meal. All the staff were very helpful and courteous. We will certainly cross this way again.
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Reviewed by Lee who travelled with Brittany Ferries on Normandie
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"Return journey"

only one negative for motorbikers: BE CAREFUL WITH YOUR SADDLE, the straps are strong and damage the saddle, in spite of the cushion.
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Reviewed by Jérôme who travelled with Brittany Ferries on Normandie
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"france"

we travel to france 3/4 times a year. we find booking with direct ferries to be excellent whether by on line or phone. always helpful, price of ferry is so much cheaper than booking through brittany ferries for the exact service. thank you. Just one thing if booking the 3 crossing in one go would we save ? jean/ken pope.
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Reviewed by Jean who travelled with Brittany Ferries on Normandie
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"Motorcycles on ferries"

Very impressed with the way as motorcyclists we were first on board and the bikes were very securely secured for the crossing. We thoroughly enjoyed the comfort on board as well as the breakfast and cakes with coffee later. I would use Brittany ferries again and direct ferries were excellent to deal with for the booking.
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Reviewed by Barry who travelled with Brittany Ferries on Normandie
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"A very pleasant crossing"

It was easy the exchange the tickets at arrival. We boarding on time. The crew was cheerful and informative. The boats are very confortable and well maintained. The crossing was perfect and makes you want to take the boat again.
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Reviewed by Pascale who travelled with Brittany Ferries on Normandie
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"Happy!"

Easy edestrian boarding, on time, a very confortable cabin with sweets and fruits, a calm crossing and a calm sea, arrival on time. However, you shouldn't have booked the Portmouth-London train online (a 2 hours wait). There are 2 stations, plus buses. My suggestion is to improve the information about the connection to London
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Reviewed by Jean-luc who travelled with Brittany Ferries on Normandie
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"Caen and Portsmouth on the "Mont St Michel""

A pleasant trip, with activities and entertainment for children, adequate infrastructures, shops, plenty of room to move and to rest, comfortable armchairs and plenty of seating with views to the outside. The bathrooms are also adequate and clean. Only the wifi did not work properly. Pat & family
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Reviewed by Patricia who travelled with Brittany Ferries on Normandie
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"Overall a good experience"

This was the first time I had taken my car abroad and I was rather apprehensive. But everything went exceptionally well. We booked at cabin both ways. Both ferry's cabins were clean. Coming back was the Mont St Michael and as an afternoon crossing we didnt really need to sleep, just rest up for a while. This was a good job as the rumbling was too much to afford any sleep. We went to Caen for the Dday landings and to visit a specific grave. There will probably not be an occasion for us to visit Normandy again but I would definitely recommend Brittany Ferries.
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Reviewed by Sian who travelled with Brittany Ferries on Normandie
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"Noise "

It is a very recommendable trip if you are travelling with your car to Englan. I think I would repeat the experience. The only thing is that it is very noisy in the cabin and you should use earplugs.
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Reviewed by Rafael who travelled with Brittany Ferries on Normandie
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"A crossing in April"

Both ferry I was on were confortable. The Mont St Michel is very spacious. There is a good choice of quality meals. The staff is nice.
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Reviewed by Michel who travelled with Brittany Ferries on Normandie
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"Lovely trip"

We had a very comfortable, peaceful trip. One of the seating lounges was virtually ours alone, (unfortunately though the wifi did not reach it,) and the meal in the restaurant was superb, much better value than the cafeteria! In the past we have chosen to travel overnight, and found the cabins to be very good. But having done the afternoon trip twice now, staying in ouistreham then travelling onward in the morning, we now far prefer this, for comfort and value for money. The weather was pretty good too!
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Reviewed by Paul who travelled with Brittany Ferries on Normandie
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"An happy crossing"

Thanks to the crew who took into account the issue of our vehicle's particular door opening. The cabins are confortable and clean. Thanks to the staff for the seriousness and their kindness.
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Reviewed by Jean-michel who travelled with Brittany Ferries on Normandie
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"Caen to Portsmouth and return"

Really friendly, helpful staff which makes the trip a pleasant experience. I recommend Brittany Ferries to cross the channel anytime!!
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Choose wisely, pay a small premium for a massive return!"

Outward journey: The ship, Mont-st-Michel, was clean and modern. We had been warned about the many school pupils that would be on the crossing, didn't think it would be too big a problem! Reserved seat was in a lovely lounge, but a sign on the door asked seats 110-111 to go to a different lounge due to it being taken by a school group! Not a big deal, until I got to the next lounge to be greeted by another school teacher who gruffly told us this also 'belonged' to a school group. Traipsed up and down to find customer service, who politely asked me to go to another lounge. It was full. People lying on 4 seats, people lying on the floor, a man blowing up an airbed in the pitch dark (couldve been a rubber dinghy)! I was shocked as a first time traveler but this is the norm if you have a reserved seat!! Every person for themself!! Slept for 2 hours on and off of a 7 hour crossing! Horrific. Return Journey: Paid £25 extra for a cabin, slept in bliss. Boat (the Normandie) was older and more tired than the first but i really only noticed the joy of having a bunk to myself! All the staff on both ferries were fantastic. Will go again, only in cabins though!!
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Reviewed by Raich who travelled with Brittany Ferries on Normandie
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"Enjoyed the ferry overall"

The children's play area could be better and possibly include something for older kids. What you have now is for very small children. Our cabin did not have clean sheets and the beds were not made. We did enjoy the ferry and were happy overall.
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Reviewed by Allison who travelled with Brittany Ferries on Normandie
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"a successful test"

We tried almost every mean of transport to visit our children to England. The crossing between Caen and Portsmouth is our favourite. The boats and the staff on board are perfect.
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Reviewed by Jean Pierre who travelled with Brittany Ferries on Normandie
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"Embarkation took a long time "

The simultaneous loading and unloading of DFDS and Brittany Ferries ships it comes to very long waiting times before embarkation. Drive away from outbound trucks coming and departing cars cross. Logistics definitely improved.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"A return journey"

Our ferry was delay by anhour to to the manoeuvre of a British military boat. Why didn't they send us an sms to tell us? Why weren't the TV working? The explanations were different according to which member of staff we were talking to!!!!
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Reviewed by Joël who travelled with Brittany Ferries on Normandie
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"Portsmouth to Caen crossing"

Booking the ferry and passing through the check point was trouble free. The crossing was faultless and I would chose Direct Ferries/Brittany Ferries for the next time I want to cross the channel.
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Reviewed by Simon who travelled with Brittany Ferries on Normandie
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"Review"

I travelled with Brittany Feries aboard the Normandie. We are very well taken care of from the beginning to the end. I enjoyed the boat with all its prestations, the café, the bar, the restaurant, the deck, the boutiques, but also the cinema. The crew is always smiling. The only thing is that it would be good if the films had subtitles.
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Reviewed by Seydo who travelled with Brittany Ferries on Normandie
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"Brittany Ferries is the best"

My wife and I have been crossing the Channel a few times each year for 50 years. We have experienced all the possibilities and are convinced that no other operator does it better than Brittany Ferries for comfort, food, time keeping and friendliness. Of course, given the longer crossings and the quality of the ferries they are more expensive but well worth it. Out of season the Pont Aven gives you the feeling you are on a cruise and, if you choose the right day, it can be very cheap. Make the most of these offers!
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Everything we could need"

We had booked a room without bathroom as there were none available on booking, so were very pleased to have finally been given one with bathroom (presumably one for disabled use that wasn't needed). We had thought that this may be noisy, being just nest to the shops etc where passengers pass regularly, but this wasn't the case. We arrived a little late into port but realise that we were lucky not to have been later considering the exceptional weather conditions that week. So we had everything we needed for a restful night.
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Reviewed by Briar who travelled with Brittany Ferries on Normandie
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"First class"

I don't normally do reviews, however I was so impressed with the service and especially the crossing I thought I should. I was in Commodore class on a night crossing, the room was excellent and the crossing was so smooth I could of been in a hotel on land. Especially the embarkation and disembarkation, they where so smooth I did not feel the ferry leave the terminal or arrive in France. Thank you I will sail with Brittany ferries again. Ian
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Reviewed by Ian who travelled with Brittany Ferries on Normandie
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"Restful trip"

For once we chose to cross by day and do our overnights in hotels rather than cabins, and did not regret the change. With most people in cabins, the ships were ours. We could pick quiet comfortable seats in which to settle, read and rest. We did miss the footrests, available on the Normandie but not Armorique. Despite the rather poor food, (long cooked, luke-warm and bland)we enjoyed both trips and will not hesitate to cross this route again.
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Reviewed by Paul who travelled with Brittany Ferries on Normandie
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"Caen - Portsmouth crossing"

A pleasant journey - an efficient service.
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Reviewed by Georges who travelled with Brittany Ferries on Normandie
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"Le normandie"

A night crossing which lasted around 8h30. We recommend against the Pullman seats. They are old and not confortable. If you are taller than 5.3, you can't strech your legs for a nap. Still, the rooms are spacious and in the dark. For the inbound journey, we had a cabin with clean and confortable beds, shower and toilets (with soap and towels). It was like an hotel room. The staff is very nice.
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Reviewed by Frederic who travelled with Brittany Ferries on Normandie
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"Ship ahoy."

Travelling to and from France on board the Mont St Michel/Normandie was just an extension to our holiday. The children's play area kept the grandchildren amused for a while using up their energy before retiring to our cabin. They were so excited to have a cabin with their own bed to sleep in. It did not take them long before they were fast asleep.If you can reserve a cabin at the time of booking it is well worth it. An enjoyable crossing with helpful staff. I cant wait to go again.
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Reviewed by Christine who travelled with Brittany Ferries on Normandie
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"Great help on the Brittany Ferries boats"

I have difficulty walking after a replacement hip operation seems to have gone wrong. I needed to park near the lift & that was arranged beautifully. There was always someone around to help me get over the obstacles & they were always very polite & smiling. Lovely!
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Reviewed by Jan Bush who travelled with Brittany Ferries on Normandie
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"Caen - Portsmouth"

Pleasant crossing on a clean and tidy ship.
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Reviewed by Keith who travelled with Brittany Ferries on Normandie
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"Trip to France"

Had a nice trip to France however breakfast was poor on board.
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Reviewed by Michael who travelled with Brittany Ferries on Normandie
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"Review"

We travelled from Portsmouth to St Malo and back from Caen to Portsmouth. I thought the service was absolutely excellent. Easy to book, efficient getting on and off, helpful staff always on hand, everything one needed on board.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Does what it says on the tin!"

Our crossing ran punctually and got us where it was supposed to when it was supposed to so no complaints there. Nothing exceptional about the boat or the service, but equally both were up to the standard you'd expect so we were happy. All in all, does exactly what it says on the tin, no more and no less!
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Thank You;"

This was our first trip with direct ferries/ Brittany ferries, and the experience was terrific. The ship exceed our expectations. Thank you and your company for a wonderful crossing.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"A beautiful weather, a beautiful see and a beautiful crossing"

A beautiful crossing in a beautiful cabin Inbound crossing: commodore cabin, an ideal journey Thanks Brittany Ferries
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Reviewed by Jerome who travelled with Brittany Ferries on Normandie
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"Quick Trip"

I enjoyed my first trip with Brittany ferries, good entertainment and facilities the time went very quick.
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Reviewed by Louise who travelled with Brittany Ferries on Normandie
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"Feedback"

Ship very clean, smooth crossing, did not book a cabin, but managed to sleep in the quiet lounge. Staff very helpful. We were on the overnight crossing to Caen on a Saturday night. Travelling South, roads very quiet would book the same again next year.
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Reviewed by Kathleen who travelled with Brittany Ferries on Normandie
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"Ferry Mont St Michel "

Everything was wonderful and proceed quickly. On the ferry there is plenty of seating inside and plenty of space outside to move in the fresh air. Prices on board are reasonable.
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Reviewed by Petra who travelled with Brittany Ferries on Normandie
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"Brittany Ferries to Caen."

We like this trip, it gives us time to relax whilst we travel to France. Reasonable prices on board,(for a captive audience) and a great way to start a holiday.
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Reviewed by Jim who travelled with Brittany Ferries on Normandie
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"A beautiful crossing"

A gorgeous and clean boat. A good timekeeping, a good reception. The cabins were too small.
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Reviewed by Rene who travelled with Brittany Ferries on Normandie
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"Channel crossing "

Our journey across the English channel with Brittany was without incident, we ate on board both ways and were happy with our choice. The ferries were clean in all departments. We are content with this experience.
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Reviewed by Brian Wilkinson who travelled with Brittany Ferries on Normandie
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"A pleasant return crossing"

The reclining seats were very pleasant. The staff is charming, the service on board is perfect. During the inbound journey, the sea was agitated. We were glad that we booked some confortable seats.
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Reviewed by Bertrand who travelled with Brittany Ferries on Normandie
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"Crossing 7/30/2013 "

The trip was pleasant, the ferry very clean. The chairs were comfortable. A note: The toilet on the 5th floor was accessible only about 1.5 hours after departure. The restaurant was ok, in the Travel Value Shop it was a good choice, but here was the competition Calais-Dover (DFDS) a little better, because richer. Overall: Value for money was ok.
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Reviewed by Alexander Schwarz who travelled with Brittany Ferries on Normandie
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"a ship will come ... "

If everything runs smoothly, crossing was smooth and extremely pleasant.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"FOOD EXCELLENT"

A good experience all round. The food was excellent and very reasonably priced.
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Reviewed by David Martin who travelled with Brittany Ferries on Normandie
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"Delightful, friendly service"

The service was excellent and I was very grateful for the free Wifi service available on deck 9. The fellow passengers mostly consisted of elderly English folk, who were extremely friendly and made a good atmosphere all-round. As for Brittany Ferries, their staff was very friendly. All-round an excellent choice.
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Reviewed by Adam who travelled with Brittany Ferries on Normandie
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"Directferries trip home aboard the Normandie"

We travelled back on the Brittany Ferry the Normandie from Cane to Portsmouth, Great boat the staff were very helpful, the bar and shop's were well stocked, and I can recommend a trip to the duty free spirits area, where you can try before you buy. The lady running the tasting was very helpful and very knowledgeable on the ships stock of spirits. Our Room was easy to find clean and had a flat screen TV installed which was unexpected with both English and Frence programs available,and a trip progress map. The crew were very organised when loading and unloading the boat and every thing was done very swiftly. We did not eat so I cant comment on the catering, as we bordered at 10pm and were off the boat at 7am so didn't require food. But im sure it will have been good. The French cider they sell at the bar is nice though!!! Direct ferries provided a hassle free booking experience and would book using them again.
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Reviewed by George Christopher who travelled with Brittany Ferries on Normandie
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"impressed"

its been a long time since I sailed for a holiday, and to say I am very impressed by the ship & its size is mild, I was taken back by the shops, eating places and other things it had to offer along with the staff who were helpful and understanding!! our outward crossing we had a cabin, standard type, comfy bed and decent shower that I can get my F603 frame into!, but the only gripe I have is the return, we had a ticket which gave us a seat, in a standard lounge, but people were hugging these and holding them for other people, I spoke with the staff who put a tanoy out for people to stop doing this, but it still took us about an hour to get seats!! but at least they were comfy. I will differently be using Brittany ferries again, as it is worth it.
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Reviewed by Jason who travelled with Brittany Ferries on Normandie
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"Our trip from England to France"

We arrived at Portsmouth much too early, but the check-in desk of Brittany Ferries was already occupied by a lovely French lady who spoke English fluently. She answered all our questions and we could enter the ferry with no problems. The cabin on board was excellent, all luxery you could wish. Walking the decks in the sunshine and the on-board shopping was a pleasant time passing was a pleasant pastime. Before we knew,the Coast of France appeared already.
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Reviewed by Taeke vd Ley who travelled with Brittany Ferries on Normandie
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"Ferry "

The trip was not bad. My only complaint is the bad manners of the people, who would use the comfy seats and have the picnics there, shouting and don't telling the kids to be quiet. There was no way to relax. An employee should go around and monitor people with no education.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"A pleasant crossing"

A very pleasant crossing, a quiet sea, the staff is friendly, the tikekeeping is good.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Very good"

It was clean and well organised. The staff is good The boat is pleasant and the decks are very accessible The price of drinks is very reasonnable It was very good.
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Reviewed by Ghislain who travelled with Brittany Ferries on Normandie
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"Portsmouth / Caen August 2013"

We had been put off travelling by ferry 10 years ago after a bad crossing in strong winds. However the sea was completely calm for both our outward and return trips this time. The crossing could not have been easier and made our holiday so much more relaxing as it reduced the hours spent in the car considerably. We found comfortable reclining seats, the ferry had plenty of space for all the passengers and we were favourably impressed by the quality and price of the food available. We were pleased to find free wifi on board - though this was restricted to the cafe areas - it would have been better if it was available where we were sitting.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"The ferry, but not by night"

The journey on a reclining seat is HORRIBLE. It is impossible to get into a confortable seating position, it's torture, it hurts your back. During the day, it's fine.
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Reviewed by Therese Anaïs who travelled with Brittany Ferries on Normandie
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"Satisfied"

What is the job of a ferry? To get us from one place to another with a certain level of confort and safety, to find various kind of prestations on board, to be able to get something to eat, to be able to rest and to be on time. All those criterias were met
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Fantastic Voyage"

We had fantastic voyages to and from the UK to France. Because I booked the ferry well in advance I was surprised how reasonable the price was. Have sailed with Brittany Ferries in the past and have booked through Direct Ferries both times and I can't fault the service.
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Reviewed by Mark who travelled with Brittany Ferries on Normandie
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"good sailing "

The only thing I and a few other parents had an issue with was the fact that the cinema door was locked from the outside when the film started- this was an issue as I had to take one of my daughters to the toilet halfway through and it was difficult to get back in unless someone inside heard my frantic knocking and kindly opened the door! No staff were in the vicinity and when I did ask one if he could open the door he seemed indifferent to the situation!
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Reviewed by who travelled with Brittany Ferries on Normandie
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"A problem free crossing"

The boat was relativement on time. The staff (ports, boats, boutiques, restaurant) was very pleasant. The boat was clean. The self was correct (value)
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Reviewed by Jean who travelled with Brittany Ferries on Normandie
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"Good experience marred by lack of WiFi"

My experiences on both the Normandie and the Mont St. Michel were very positive: the ship was clean, the staff generally helpful (excepting the silent, stone-faced people who took my money in the cafeteria), and the facilities accessible and useful. The berth was excellent and well worth the extra charge. However, there was a frustration in that I made this trip for business purposes and could not use the WiFi either way; on the outbound trip, the WiFi was out entirely (announced shortly after we got onboard), and on the return trip, the WiFi was so slow that I could not even read my e-mail. While the holiday-goers obviously didn't mind, the few other business travellers were equally frustrated.
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Reviewed by Adam who travelled with Brittany Ferries on Normandie
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"Recent crossing between Portsmouth and Caen"

We recently used the Normandie ferry to cross between Portsmouth and Caen when travelling to Northern France for a holiday. I can thoroughly recommend the trip which was well organised and a very enjoyable experience. I would have no hesitation in recommending it to others or using it again in the future.
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Reviewed by Philippa who travelled with Brittany Ferries on Normandie
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"Ferry: Caen Portsmouth Caen / booking by directferries.de "

The booking through directferries.de worked fine. A subsequent change of date was unhesitatingly accepted and executed to my complete satisfaction. The staff of the Brittany Ferries worked routinely and well thought out, mainly in the phases " to board / disembark " positively noticed. The passport control in Caen (upon arrival from Portsmouth) was extremely slow and time-consuming because of the large number of passengers only two switches
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Channel crossing from the point of view of someone temporarily on Crutches"

I found it very helpful this June/July that your staff noticed I was using crutches & asked if I needed to park near the lift. They ensured that we were close to the lift & this made getting on board so much easier. Thank you to the staff of the Normandie & the outside staff managing the queues to get on. Although the fare is expensive, I feel it is worthwhile.
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Reviewed by Jan Bush who travelled with Brittany Ferries on Normandie
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"Portsmouth Ouistreham return"

Normandie outbound, Mont St Michel return. Clean, comfortable ships; helpful crews; lovely meals.
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Reviewed by Jennifer who travelled with Brittany Ferries on Normandie
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"Super trip"

Having been on other ferries recently, the direct ferry journey from Caen to Portsmouth was a big step up. Great Ferry, fantastic food, spacious and great fun if you want it to be. A superb experience.
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Reviewed by Chris who travelled with Brittany Ferries on Normandie
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"Part of the holiday..."

The crossing is like the start of the holiday for us, a time to relax ready for the drive through France. It's also an opportunity to practice speaking French, although the staff do speak very good English.
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Reviewed by Richard who travelled with Brittany Ferries on Normandie
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"A beautiful prestation"

I am satisfied with everything: confort, timekeeping, perfect!
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Reviewed by Francois who travelled with Brittany Ferries on Normandie
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"Ferry Trip"

First class trip, clean ship and ample seating, booking in was simple and efficient and quiz was excellent.
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Reviewed by alan dennison who travelled with Brittany Ferries on Normandie
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"Holidays"

Taking the ferry in Caen with Brittany Ferries already feels like holidays! The boat is clean, pleasant, confortable. The staff is cheerful, attentive and always available. The schedule is respected. I've nothing more to say. Why make any changes if we can have some good deals on top of that....
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Reviewed by Guy who travelled with Brittany Ferries on Normandie
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"Get a kick "

Britanny Ferries can obviously not be held responsible for people who contaminate the cabin carpet, because of their stinky feet. However, Britanny Ferry is a good and serious company for ferries across the Channel!
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Reviewed by Alain who travelled with Brittany Ferries on Normandie
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"holiday travel"

Booking was very easy, after one found ones way around the site, just turn up with your printed conformation and its straight onboard great ship very clean, good films,very friendly staff, in all very relaxing both ways. Thanks great trip.
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Reviewed by Anthony who travelled with Brittany Ferries on Normandie
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"Caen - Portsmouth"

Nice crossing. Good food and drink options reasonably priced. Plenty of seats.
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Reviewed by Andrew who travelled with Brittany Ferries on Normandie
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"Crossing Caen Portsmouth "

all ok
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Holiday starts here"

Lovely ship, beautiful restaurant, pity wi-fi wouldn't work
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Reviewed by Johnny who travelled with Brittany Ferries on Normandie
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"Cabin review"

My only issue with this trip,which is the first time that I have sailed with Brittany ferries is the cabin speaker started making a noise at 5 am which I did not need. If I wanted to have my sleep interrupted I would not have paid for a cabin.
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Reviewed by Martin who travelled with Brittany Ferries on Normandie
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"A very good crossing"

Nice crossing… A good trip. The only thing is that the films are only in English and without subtitles. When you offer a crossing between France and the UK, you should at leat offer both languages!
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Reviewed by Romeo who travelled with Brittany Ferries on Normandie
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"Cheaper than going direct wiht fery company"

Great value & easy to book.
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Reviewed by Rod who travelled with Brittany Ferries on Normandie
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"Very smooth sailing"

The sailing was extraordinarily smooth. The reclining chairs were comfortable, though many people chose to sleep on the floor. Unfortunately some drunk passengers made it difficult for others to sleep, littered and made some off-colour comments to women in the room. More freedom to move seating rooms may have helped.
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Reviewed by who travelled with Brittany Ferries on Normandie
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"Amazing"

The Ferry, the Facilities on board were great cant complain.
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Reviewed by Raimundo who travelled with Brittany Ferries on Normandie
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"Awesome Customer service"

The service and quality of the crossing is excellent. Staff always greet you with a smile and are ready to help your every need. Ship wasn't delayed in either direction and there were no issues during the crossing. Wasn't over impressed with direct ferries though and just because you try to reach high standards doesn't mean you achieve them.
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Reviewed by Celine who travelled with Brittany Ferries on Normandie
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"Our first crossing from Caen to Portsmouth"

Perfect trip with wonderful staff onboard.
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Reviewed by Marie Francoise who travelled with Brittany Ferries on Normandie
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"A relaxed trip to Caen"

Accommodation was comfortable, very user friendly, only one minor gripe was that the Brasserie restaurant wasn't open in the evening for dinner.
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Reviewed by Nicola who travelled with Brittany Ferries on Normandie
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"Portsmouth Caen Return"

We travelled on a day crossing both ways and everything was very nice. The check in on both sides was very efficient. The service on board was excellent. The reclining seats were very comfortable. The out bound ship left on time and arrived early, the return journey was delayed by late arrival of the ship from England One point to note the Bureaux De Change in the Caen side terminal would not cash Euro American Express travelers cheques. All in all Britany Ferries are well organised.
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Reviewed by Robin W who travelled with Brittany Ferries on Normandie
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"Night crossing - practical for gaining time!"

We took a night crossing departing at 11pm and arriving at 6 in the morning. Ship was punctual, comfortable and any time lost travelling was spent whilst we slept in our 2 berth cabin. Overall very happy.
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Reviewed by Dominique who travelled with Brittany Ferries on Normandie
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"Caen to Portsmouth"

Just to say that this trip went off without a hitch apart from a slight delay on the return boat. This was caused by a passenger on the boat approaching Portsmouth being taken ill and having to be airlifted back to shore. Because of the 2 hour delay we were offered water at the dock and hot drinks on board on production of our boarding passes. All the staff were very helpful and a very large group of teenage schoolchildren were kept well entertained on the upper deck with competitions and a disco. All in all a reasonably good trip!
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Reviewed by Norman who travelled with Brittany Ferries on Normandie
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"Portsmouth Caen"

Bed wasn't made when we entered the cabin (although quickly sorted by the staff). We found the cabin to be a bit cold and it was hard to regulate the temperature so didn't sleep too well and was tired on arrival - shame. This is not our first trip by ferry and overall we were satisfied but cabins could be better.
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Reviewed by Claude who travelled with Brittany Ferries on Normandie
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"Comfortable!"

The seats are called 'Pullman' but they were much nicer than that and were fully reclinable and very comfortable! Eric Rouly.
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Reviewed by Eric who travelled with Brittany Ferries on Normandie
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"Great Ride!"

I can recommend this ferry, been on it a few times and always enjoyed!
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Reviewed by Clare Noble who travelled with Brittany Ferries on Normandie
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"Another great crossing"

I'm becoming quite a regular on this ship now, still the best way to travel.
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Reviewed by Shane Bland who travelled with Brittany Ferries on Normandie
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"The easy way"

I have used this ferry many times and find it the most efficient way to travel. Facilities are satisfactory, service is better that expected. I am a very impatiant traveller so i like the lack of "down time" on this trip, all i do is sleep and then i'm refreshed for the day ahead.
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Reviewed by Shane Bland who travelled with Brittany Ferries on Normandie
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"Nice ferry"

I traveled on board the Normandie from Caen to Portsmouth last night and enjoyed a pleasant and fast night crossing back to England. The Normandie is a rather nice ferry, its facilities look new. I booked an inside cabin and, even though it''s pretty small, it''s very comfortable. The advantage of traveling overnight by ferry is you don''t get the feeling of wasting a day off traveling!
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Reviewed by Julie who travelled with Brittany Ferries on Normandie
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