"Comfortable trip, but some staff ignorant ."
We had a comfortable trip on the Superfast Ferry. It would have been excellent if it wasn't for an uncooperative bar attendant. We wanted to have a restaurant meal on the ferry. We boarded early and had drinks at the bar waiting for the restaurant to open. Just before 6.30pm we asked a bar attendant when the restaurant would open. He said at 7.30pm. As a result of this misinformation we proceeded to order some food, two baguettes from the bar, to tide us over until dinner time, as we were very hungry. As soon as we placed our order an announcement was made that the restaurant was open, the time was 6.30pm. I quickly told my husband to run utter the bar attendant to cancel our order. My husband followed the fellow and told him to cancel the order because we wanted to eat at the restaurant. The bar attendant said to my husband that it was too late, but my husband thought it would be fixed because we just ordered, and the meal would not have been prepared, he didn't think the fellow was serious . We then proceeded to go to the restaurant to order our meal and as we were waiting to order, the bar attendant turned up with the baguettes. I told him that we didn't want the bar food, that we cancelled it, but he said it was too late. I said to him that we asked him when the restaurant would open and he said 7.30pm, but it opened at 6.30pm. He said he was working on "Greek time" ! I told him it was his mistake, he should have cancelled the order but he just ignored me and passed the tray of food over, with no apology. As a result of his ignorance I couldn't share a nice hot meal with my family. I reluctantly decided to eat one of the baguettes. This incident, and the lack of regard, really spoiled what could have been a lovely trip on the ferry. As a result of this incident I'll think twice before I book again with Superfast Ferries. Unfortunately I did not get the fellow's name. I left this complaint with the staff on board on a questionnaire type form, but I have not heard back from them as of yet.
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Overall Rating:
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General:
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Catering:
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Cleanliness:
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Staff:
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Punctuality:
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Recommended?
No
Reviewed by Mili who travelled with Anek Superfast on Superfast I
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